Fit-Fac reviews and complaints

I had a charge on my credit card for $19.95 from this company, fit-fac.com. I had bought something from a company they are apparently affiliated with, without reading ALL the small print. I did cancel that order IMMEDIATELY the same day as ordering once I read the small print. I did still miss the even smaller print about getting a subscription to fit-fac once you place an order. I am usually VERY GOOD at reading all the small print to check for scams, lesson learned! I called fit-fac and asked for a refund since I did not authorize them to charge my card and asked to have the subscription canceled immediately so that no other charges would appear. They agreed. Two months later... no refund of the $19.95. I called again today and was told that the last person I talked to 2 months ago only canceled the subscription, did not authorize a refund. After quite a bit of haggling today, they agreed once again to refund the $19.95 and the lady said she would do it while I was on the phone. I guess I will see if she did it in 3-5 business days! BEWARE OF THIS COMPANY... THEY DO NOT DO WHAT THEY SAY THEY WILL ... THEY ARE SCAM AS WELL AS THE COMPANIES THEY ARE AFFILIATED WITH!

I have for two months to get rid of the charge 2 time a month on the 23rd @ $19.95 = 39.90 in Dec-08 aagain Jan 23rd -09 $39.90. I have try to call [protected] NV. no one answers.

I have a charge on my credit card and don't know where or who from or what it is. I want this removed-charge taken off imediately. NOW And do not want any more charges from this place put on my cards-EVER

Florence Burkhardt

I ordered a trial order of acai-aslim & colan care and cancelled in the proper amount of time.My credit card was charged 29.95 twice! when i called to complain and confirm cancellation found out phone number was fake&web site is fraud as well.

I only tried the trial and paid the 3.95 shipping.. I did not agree to make another purchase. I am real sick of this.

I too have a charge on my acct of 29.95 that I did not authorize. I called this number [protected].I got a confirmation and am supposed to receive my refund in 15 days.

I order a FREE sample of acai Berry. Isend you 3.98 for shipping. I called you and told you i wanted to cancell. Do not send me any more. Then you with drawed $31.12 from my bank . this money had better be returned to my account.

Dorothy Galloway

order Acaipure from opra web site for 3.99 and got charge 29.95 on my credit card and I want this off or I'm going to report this.

Thank you
Sheila

I just dicovered a charge on my bank statement I had no knowledge of. If I do not receive a full refund I will sue this company and all affiliates. And if any other unathorized charges show up I will do the same again!

Charged $29.95 on credit card. I believe an order of ACAI berry for sample at $3.97 shipping, triggered this Fit-Fac credit charge which was not authorized by me. I was charged $44.85 by Acaipure, for the sample and never received the sample of ACAI berry either.

I ordered a free trail of the acaiberry and bromalite and paid for shipping and handling on Dec.1, 2008 2 charges were taken from my bank account from fit-fac both for $19.95. I told my bank and called the # for fit-fac and got a recording to call back Mon-Fri. between (9-9). I tried to have a live chat with a trainer named tommy and he also told me to call back on Mon. I called this morning and the # just make a beeping sound and didn't even ring. I then went to the live chat again and got tommy the trainer i asked if anyone was working today and he answered yes we are. But after I told him about the unauthorized charges and asked if anyone was actually working at the #, all of a sudden he didn't want to chat with me anymore. I gave him my # and explained I just needed some help and since he was the one who I chatted with over the weekend and he was the one who gave my the # to call, could he please assist me or find someone who could. Still no answer from him on the chat. I printed out a copy of the chat because he was there at first and then he was gone, I asked "are you still there? Did you go on your break?" But nothing. I don't know what to do or who to call or how to get the money that was taken from my account put back. Can someone please help me? Jennifer Ambrosio [protected]

I ordered free trial of Acaci berry with paid shipping, and was charged accordingly, then was charges$29.95 for membership I didnt sign up for, then later a $89.31 charge showed up for supplements4mybody, then $8.51 form price limbo.com. Total cost of unsafe shopping-$127.77.

Tried to contact twice, company would not respond.

I found a credit card charge on my January 2009 credit card bill which I never authorized. I have never ordered anything from the company fit-fac.com. I looked into this company online only to find many complaints. I have contacted my credit card company and also cancelled that credit card. I also found several other credit card charges that were suspicious on the same credit card statement. The same complaints were found online for these other companies that charged my account. Do the smart thing, cancel your account and make the credit card company aware of any descrepancies. I have a separate credit card with a small credit cap that I use for online purchases. That way, if something goes wrong, this credit card is easily cancelled and with no major harm to my account for any substantial amount of money.

This Acaipure is very shady. You order a free trial of something and on the side if you don't mark things off then you are charged and sent many more things. It is not obvious to check these things off. And then you get this $29.95 taken out of you checking account for I don't really know what. They are very strong on the phone and try to tell you that you agreed to this but all you have to keep saying is I DIDN'T AGREE AND I WANT MY MONEY BACK! You may have to say this 10 times but I was finally told I would recieve a refund. This is a very bad scam and something needs to be done about it.

My complaint is as everyone else, I oredered a free trail of colotox and acai berry for 4.95 shipping next thing I know I have everyone and his brother taking money from my acct. So far I'm out of about 200.00 what I suggest is everyone that has been scammed forward your complaints to you state attorny's office and the better business burea if they get enough complaints they will investigate this. I called them and told them if I saw one more penny come out of my acct I would sue them for everything they had. They return my money. Threaten these fool swith a lawsuit. Good Luck

Was charged for some type of service via computer when I ordered Acaiburn or Bromalite (which are a joke also), when I got through on phone tried to get them to explain what charge was for. The woman informed me it was a website I can go to for help and that I signed up for, I informed her I did not sign up for this. Why would I pay someone to use a website that is not right, I feel this is a absolute ripoff and I suggest that it be invesigated.

I signed up for a trial bottle of Acai Berry and agreed to pay the s/h charges. Now I am charged for a membership in fit-fac. This was not part of any agreement I made. I tried calling the number given numerous times and got only a busy signal. No one ever comes online to discuss this either.

Judging by all the other complaints similar to mine, it appears this is a scam and these people need to be shut down.

Charging on my bank acct for I don't know what for the amount of 29.95. I want this credited to my acct and put through a complaint about this company.

I also was scamed, it took me 2 hours to find out what this company was and why I was charged. This company along with Bromalite are pulling the biggest scam. I never signed up for fit-fac and never received ANY information, it wasn't until I got my credit card statement that I heard about fit-fac. Don't be fooled by the "FREE" Trial.