Furniture Brands Group reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Furniture Brands Group
Welcome to our customer reviews and complaints page for Furniture Brands Group. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Furniture Brands Group.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Furniture Brands Group's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Furniture Brands Group, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Furniture Brands Group. Your feedback is an important part of our community and will help others make informed decisions.
Got Scammed
I Ordered a Pulaski Bakers Rack for 1469.00 on Oct. 27, 2017. It is now March 31, 2017. I have called every month and kept getting the run around about delivery. they even offered me a 75.00 refund for my inconvenience upon delivery of the items. I called today and they said it would be delived April 25, 2017. I told them I wanted a refund. They said fine...
Read full review of Furniture Brands Group and 11 commentsScam and cheating!
First of all... this complaint website must stop advertising the scamming furniture company at the top of this page!
FURNITURE BRANDS GROUP, also called FBG STORES is the shadow umbrella company name for the following online furniture scam companies, at the same address in New York: EVERYDAYFURNISHINGS.COM, ONECLICKFURNITURE.COM, ACCENTWAREHOUSE.COM, BEDROOMPLAZA.COM, DINETTESGALORE.COM GOHOMEOFFICE.COM, GREATTOBEAKID.COM LIVINGROOMSNMORE.COM, RACKITANDSTACKIT.COM, TICKTOCKSHOP.COM, STRICTLYCHAIRS.COM, SOFASHOWPLACE.COM.
Also, there are numerous home improvement companies run out of the same address, of which i am suspicious: DREAM KITCHENS, APEX WINDOWS, THREE GUYS FLOOR COVERING INC., EKCER WINDOWS & HOME IMPROVEMENT.
Please don't give these people your money... if you have, and are not receiving your merchandise, you need to call the fraud and/or dispute department of your credit card, or at least find out the deadline of days they allow to file a "no receipt of merchandise" dispute with them, otherwise the credit card won't be able to help you, and guess who gets to keep your money. Also, once you realize you've been scammed, please file a report with the Attorney General's office of New York.
I think you got lucky...be sure to keep a close eye on your card statement...you may have suspicious charges showing up. I'd get your number changed, just to be safe.
Hi everyone... so sorry to hear about more victims...
Natalie has just informed me that FBG stores has a new store & different address: called BESTBUY DECOR.COM... the more everyone can find out about all the FBG sub-stores and the different names they keep changing to, the better: and it's important to POST COMPLAINTS with the full name of the newest store the FBG stores opens on the web... then, this name will pop up in search engines, including the complaint sites and inform more people of the scam, before they make a purchase with any of their stores.
To all the victims of Furniture Brand Group and all the listed FAKE stores they operate... call your credit card immediately, and file a "no receipt of merchandise" dispute. Don't wait, and don't think all the excuses they're giving you are real... it's just a plot to OUT-LAST YOU. They may even throw you a bone of $50 bucks, to string you along a little while longer, just to give you another excuse again... on and on!
There is a TV news station in NY with a segment on their broadcast, called "7 ON YOUR SIDE"..I think they are interested in exposing this scam in NY...maybe even walk into the place with a camera... this is my wish for 2008!
Hopefully, the credit card companies will catch onto this scam, and figure out a way that consumers' cards cannot be charged until after a legitimate tracking number has been issued from a legitimate furniture shipper. This is how the REAL online stores operate... your card is not charged until it's officially shipped. If your card is charged immediately when you place the order: BIG RED FLAG! If the card companies lose enough money from this kind of scam, i would think they could put the hurt on...
Good luck everyone.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Scammed. I will always google a company's name before I order on line again. Do not order from this company. I ordered a bed for my son and they postponed delivery by a month, so I googled company's name at that point and discovered all the scams and payments made/no deliveries. Canceled ordered immediately and disputed/requested refund through visa. Still waiting for refund.
Unfortunately, I read the prior complaint after I realized I was scammed. This company immediately charged my account, and never sent the goods. Although my credit card company is investigating, I may be out the dollars I spent for curio cabinets. Do NOT buy from this company. They are dishonest in their business practices. They charge you and never send the product.
I ordered furniture Oct 1, 2007, and have not received the furniture. They keep contacting saying it is being shipped & then it never happens. I asked for a credit & they said they would call me back, but never do. Now, they don't answer their number at all.
same situation here..I do have the owners name and address if anyone is interested
I finally received my funds back from American Express 3.5K. It is now 6 months later. I did everything possible. I called Suzie over 100 times per day for about a week. ( I had help) I had 6 of their working numbers and they disconnected two of them because I kept calling. I sent them a barage of e-mails to at least 20 of their e-mail address that I received from other customers and online. They actually responded because they do not like all of the attention. I reported them to the American Express Fraud Department, the New York Secretary of State, and the Better Business Bureau. In the end, it was American Express that returned my money even though it was over 100 days when I disputed the charge. It is very frustrating. I am willing to provide any of the contact information to anyone who would like it. You can also research furniture websites with similar products to find any new websites that they have started. Good Luck.
I too ordered from Everydayfurnishings.com but I did receive my dining room set which I paid with my American Express and it is beautiful. Unfortunately I ordered the credenza to match the set and paid a partial payment of $1047.00 by credit card and was told the same it's coming in two weeks, their was a problem with you order and it will ship ou in two weeks. the no shipping scam went on for weeks until it was too late to do anything about it. I have truly learned a valuable lesson in purchases made on line.
I TOO HAVE BEEN SCAMMED BY THIS COMPANY UNDER ONECLICKFURNITURE.COM. ORDERED 2 CURIO CABINETS ON 4/8/08 AND CREDIT CARD WAS CHARGED ON 4/10/08 - NO CABINETS, NOTHING BUT LIES ABOUT DELIVERY. HAVE FILED COMPLAINTS WITH BBB IN NEW YORK, BOARD OF CONSUMER FRAUDS AND PROTECTION NEW YORK AND NEW YORK ATTORNEY GENERAL'S OFFICE. WISH WE COULD FILE A CLASS-ACTION SUIT, BUT DON'T KNOW HOW TO PROCEED. I'M 74 YEARS OLD AND ON LIMITED INCOME, SO CAN'T HIRE A LAWYER BY MYSELF. 8/11/08
And the same people from FBG are using also website: efurnituredeals.com
Will anybody care and stop these people? Just wondering.
Ok...so I just called one of EVeryday furnishings, OneClick Furniture's newest SCAM websites. It was ShopSmart Furniture...And Guess who answered? Yup good ol' Suzie Walker however when I told her that I knew it was her she promptly hung up. We need to do something. These people are absolutely disgusting. I have to say, I am not a hateful person, but I HATE SUZIE WALKER.
They are now using efurnituredeals.com.
Unbelievable.
Please contact the Attorney General's Office in New York.
I sent an email to Fox 29 in Philadelphia. Don't know if anything will happen but we should all be very diligent in reporting these people.
Also, let's all keep posting their new web-sites as they pop up.
I am so mad that I will never let this go.