FWM Laboratories reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about FWM Laboratories
Welcome to our customer reviews and complaints page for FWM Laboratories. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with FWM Laboratories.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used FWM Laboratories's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with FWM Laboratories, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with FWM Laboratories. Your feedback is an important part of our community and will help others make informed decisions.
unautorized cc charges
I responded to a 'free trial' for the product. All I had to pay was shipping and handeling, which I charged to my credit card. There was no information that I saw that indicated I would be charged later if I did not return the trial order within fourteen days. I was surprised to see a $40.00 charge on my account when I received my current statement. It was charged under a different id than the shipping charges, so until I called the telephone number on my cc statement, I didn't know what the charge was for. They couldn't refund my money because I was supposed to have agreed to the additional charge if I didn't cancel within fourteen days. I went back to the website and still could not find the 'fine print' that tells you to cancel in fourteen days. This company should be closed down.
scam - how do we start a class action suit?
I ordered the 2 products with a coupon for only $0.99 each - no shipping even. The products never arrived then 3 weeks later my debit card was charged twice for $87.13 each and shortly after that 2 bottles arrived. I was told I would be refunded for products returned unused. So I never opened the bottles and returned them to FWM Laboratories in Florida. I tracked the packages and see that they were received and signed for. That was in October 2009 (It's now February) and I never got the refund. I tried contacted them many times, it's a miracle to get someone on the phone there. Round and round you go through the never-ending prompt menu. I tried BBB, but to no avail. It seems there are many in my situation. Does anyone know how to start a class action lawsuit against these dirty theifs? They stole my money and I am not ok with that.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree! I went through the same thing, only my amount was for $169. Have you managed to find a way to get your money back?
Dianna Hanson
dianna421@hotmail.com
debit card charges for products never ordered or received
Dishonesty is the best (most lucrative) policy according to the practices of FWM Laboratories, 2007 Greene Street, Hollywood FL [protected].
In early November, 2009, out of curiosity, I responded to one of many internet ads for acai berries and a colon cleanse offered“ risk free” by filling in, as required, my name, email and home address, and Visa debit card number. The only charge was $.99 for shipping/handling. No other charge was listed nor notice given that fully priced products would be sent every 30 days if the “subscription’ (by default) was not actively canceled within a limited time period.
On 11/02-03/ 2009, two separate emails gave November 06, 2009 as the scheduled delivery dates of MaxAcaiBoost, priced $0.00, authorization Number [protected] and Probiotic Cleanse, Authorization Number [protected], also priced $0.00. These two “free” products were delivered. However, on 11/23/2009 my Visa debit card account was charged $78.62 and $86.42 for two products listed on my account as TOPHLTHLINK [protected] CYP. The product label and phone number for this product did not match the labels for the “free products”and the customer service number, [protected], provided in the emails.
A significant drop in my checking account balance alerted me, on 01/02/2010, that I was the victim of a fraud when I found to my astonishment a series of charges, only the first two, $.99 each, dated 11/04/2009 for XTREMEBERRI 8772055816CYP and REVAMPDETOX 8772348488K could be accounted for as Visa debit card expenses I had consciously incurred.. Subsequently I learned that without notifying me in a delivery schedule email or otherwise, that on 11/06/2009 FWM or its subsidiaries had charged my Visa debit account a total of $166.04, the full price, apparently, of these “FREE” items advertised on the internet..
On 12/04/2009, my Visa debit card account was again charged $86.42 for SUP WEIGHT MAX [protected] OH and $79.62 for SUP COLONCLEANSE 862767906OH. I did not receive delivery of either of these items, nor was I notified –as in the case of the two “risk free” $.99 items in early November shipment – of a delivery schedule.
On 12/07/2009, my Visa debit card account was again charged $86.42 for SUP WEIGHTMAX [protected] OH and $79.62 for SUP COLONCLEANSE 862767906OH. I did NOT receive delivery nor an emailed delivery schedule for these items or any other acai berry or colon cleanse items at any time in December. After the initial delivery in early November I did not receive any further deliveries in November or December. At that point, according to my calculations, my Visa debit card account had been charged for products I never received a total of $502.07, including a delivery charge of $3.95 posted on 12/07/2009 for what had been advertised by FWM as “free” with only a $.99 delivery charge.
Using the various phone numbers listed in on my statement I contacted FWM several times on 01/02-03/2010 to no avail, except to close the account on 01/02/2010. I was repeatedly lectured by preprogrammed robots that this was company poicy. Fraud, dishonesty, for FWM is clearly their only, very lucrative policy.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud charges to credit card
I checked out their web site and then received and telephone call at my home phone number and agreed to order the "trail" order for $5.95
When I received and had taken for 5 day it made me sick so I called well within the time limit given and canceled was given two (2) cancellation numbers, one for each "trail" order, was told the order would be canceled.in checking my bank account found the were charging me 2 x $79.97. I called again after 45 minutes on the phone was told the order was canceled, 2 days later they put a charge thru
My bank of $159.90 (2 x $79.95), again I canceled and now I am being told I must collect the bottles from my trash and return the bottled to them in order to get my refund. After reading all of these complaints... Not so sure. I would advise everyone to never order from this company. [protected]@bellsouth.net
After cheating so many people and embezzling them "FWM Laboratories" has again started business as:
http://www.noxedge.com
http://www.mojoblast.com
Beware of these URLs!
You can't trust them and should not order any products in order to prevent yourself from being fooled by these FRAUDS.
BBB.org Complaint Board Reference:
http://www.bbb.org/south-east-florida/business-reviews/health-care-products/fwm-laboratories-in-hollywood-fl-92012492
http://www.trustlink.org/Reviews/FWM-Laboratories-Inc-206034591
fraud
These people stole my money. They charged me for a product I didn't even order and then gave me the runaround for 3 months to get me past a supposed 90 day dispute time so I couldn't get my money back. These people are thieves and I hope they have a hard time sleeping at night. What goes around comes around.
Read full review of FWM Laboratories and 92 commentsscam
This company phishes off of facebook with a lin to their site. . Offers you a so called free trial. . Which if you fail to read the terms and conditions. . Allows them to bill you $79. 95 after the 19 day so called free trial period. Gosh the word free just doesn't mean what it used to. . This company has 5081 complaints and a f rating from the fla bbb. ...
Read full review of FWM Laboratories and 25 commentsscam — resveratrol ultra
I have had the same infuriating experience. I just filed a complaint with the better business burea. The local department that will be handling it can be contacted at 4411 beacon circle, ste. 4, west palm beach, fl 33407. You can call them at [protected] (day) or [protected].
I have been charged a total of $93.81 and have received one bottle of 60 pills. So... That's about $1.56 per pill... I also tried to cancel my order within the trial period and could not get through. After my account was charged, I called the company too. I spoke to two or three different reps. Who were all so extremely rude and heartless. They alluded to the existence of a refund department but refused to give me the phone number for it.
If I am charged anything more, even a penny, I am going to completely lose it. Nothing makes me angrier than this type of injustice!
Please, everyone, file a complaint now!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was also scammed by FWM Laboratories. They are a very dishonest company and will not remain in business. They can only get away with being a crook so long before it catches up with them. They don't list their name online. I wonder if there's a way to get them off-line so they don't continue their practice. I even sent the product back, but didn't put the RMA # on it. The rep that I spoke to said nothing about an RMA #. I was on chat with the company for a while tonight and got no satisfaction. A local station in the Dallas/Fort Worth area just ran a story on them...that's how bad a company they are.
I have had the WORST experience with FWM Laboratories and Resveratrol Ultra. I tried to cancel within the 15 day trial period, and never, ever got anyone to pick up from the number given on the bottle. Then I researched all I could on the internet, and found they have scammed hundreds of people. I just got a charge on my credit card for $87.13 and I am so ticked. I am filing a complaint with the BBB. But I am frustrated by the fact that I can't get through and therefore can only assume that I will keep seeing these charges on my cc. DON'T DO BUSINESS WITH THEM!
wheat grass cleanse
I placed an order for a trial of Wheat grass cleanse and the Acai Berry Detox pills on February 24, 2009 for a trial offer of $3.95. I never signed up for any more shipments or an auto withdraw from my credit card. On March 16, 2009 I was informed by my cc company that 2 charges in the amount 87.13 were charged without authorization to my account.
This has put me over on my credit card. I am furious about this and would like reimbursement.
I have called the [protected] and [protected] numbers on my credit card bill and cancelled my "subscritpion" which I never signed up for.
Dollie DeVaux
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here, today I was trying the order for acai berry and got a rude customer service person, I then asked to speak with a lead representative or supervisor a gentleman came on the phone with the biggest attitude, "Well Maam I cannot answer that question", I then asked for a refund and to cancel my order, he told me that he can cancel my order but he cannot refund me my $3.95 I said yes you are going to refund my money because you are hiding something or either you are not trained properly to answer customers questions.
acai berry detox
Same as the rest of the crowd, charged for product that i have not received and I can't get my money back.
There got to be something that we as a group can do. We are talking mega bucks
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered the free trial of Acai Berry Detox and tried to cancel further shipments and the phone number doesn't go through. I don't want to be charged for future shipments. What can I do?
Denise C
I would like to register a complaint concerning FWM Laboratories and the ACAI Berry Detox. After numerous tries to send the bottle back unopened, seal still on, they refused to give the address and how to contact the return department. I could have possibly overlooked the 14 day trial portion of the description when I ordered this, but not to even allow you to return an unopened bottle is really unbelievable.
I believe this is a very bad company and their practices should be banned.
I ORDERED THE FREE TRIAL OF ACAI BERRY DETOX. MY CHECKING ACCT. WAS BILLED $87.00 BEFORE I EVEN RECEIVED THIS PRODUCT. I ASK THEM NOT TO SEND PRODUCT DUE TO THE FACT THAT I AM ALLERGIC TO RED DYE AND THIS PRODUCT CONTAINS RED DYE. I STOP BREATHING WHEN I INGEST ANYTHING CONTAINING RED DYE. THE FACT THAT EVERYTIME YOU TRY TO SPEAK TO ONE OF THEIR REPRESENTATIVES WHO BARELY SPEAK ENGLISH, YOU CANNOT GET A STRAIGHT ANSWER. WHEN I FINALLY GOT THE CORRECT INGREDIENCE FOR THIS PRODUCT, I ASK THEM NOT TO SEND THE DIET PILLS, BUT YET THEY BILLED ME FOR THEM ANYWAY. NOW I AM TRYING TO GET MY MONEY BACK.
Acai berry detox..SCAM . NEVER evenreceived trial offer for $4.95..Charged that plus $87.13. Non-working phone number..Called another number listed on my charge card four times since early March and told to "be optimistic-think positively" about $ return and to wait for an e-mail...which, of course, never was received. I did not even receive the trial to try... My card company said that the people I DID speak with weree from a "Great Britain" number...Now I canno reach anyone and some numbers have been discontinued...HELP!
I want to return their product, but you have to have a RMA(?) number that they give you when you telephone...all phones have been disconnected. Call my credit card co.?
They claim that their website states that after the 15 day free trial, if not canceled, the free trial becomes $40. I tried to explain that their website does not say this, it explains it as a free trial then you go onto autoship if not canceled. But of course they can't help me and now I can't find the website.
I ORDERED A FREE TRIAL FOR JUST SHIPPING AND 10 DAYS LATER WAS CHARGED 89.00 FOR PRODUCT. I WAS TOLD THAT IN THE TERMS AND CONDITIONS IT STATED IT HAD TO BE RETURNED. I NEVER SAW ANY OF THAT. I NOW HAVE TO SHIP THE REMAINING PRODUCT BACK IN ORDER TO GET MY MONEY BACK. I HAD TO "CANCEL" AND ACCOUNT THAT HAD BEEN SET UP.
THIS IS EXTREMELY DECIEVING AND SNEAKY. I GOT THE PHONE NUMBER OFF OF MY BANK STATEMENT AND THE CUSTOMER SERVICE REP WAS NASTY.
I AM SENDING A LETTER TO THE ATTORNEY GENERAL AND THE BETTER BUSINESS BUREAU.
My wife has been calling and emailing them. I think it is time to file a complaint with the FL Attorney Generals office and perhaps the postal inspectors as well
WOW...ALL THE COMPLAINTS I HAVE READ...I KNOW WHEN I USE MY CREDIT OR DEBIT CARD ANY WERE I READ THE T&C...
I DISAGREE...AS A MATTER OF FACT I THINK THEY HAD VERY GOOD CUSTOMER SERVICE REPS...AND I ALSO THINK THIS COMPANY IS NOT A FRAUD IF YOU WOULD READ THE TERMS AND CONDITIONS YOU WILL NOT HAVE A PROBLEM...I READ THE TERMS AND CONDITIONS...WE ARE ALL ADULTS IT IS OUR RESPONSIBILTY TO READ UP ON WHAT WE PURCHASE...
acai berry detox tablets
Jan 2009 I purchased this product claiming to be endorsed by dr oz, oprah, and rachael ray on a small add on the side of the newspage I was reading online. The online testimonials claim significant weight loss and feeling of well being. After trying this product for a few weeks along with the recommended intra cleanse system I did not lose any weight. I gained about 10 pounds. I noticed being fatigued, headache, dizziness, ringing in my ears and significant loss of concentration about 20 - 30 minutes after I took the acai berry detox. I also felt disoriented. I did sleep much sounder at night but did not feel rested in the morning. I felt much better when I didn't take it. I canceled my account with fwm laboratories feb. 26. I spoke to "frank" (I doubt that's his real name) said no further charges would be put on my card and no further shipments would be sent. He gave a confirmation number and I asked him to e-mail it to me also. I was told that him giving me the number was enough but I insisted he email it to me also, confirming that I cancelled my account with them. I will have to wait to see if they did in fact close this account. I've read many complaints today against this company for not honoring customer cancellations. Please, do not fall for this as I and many others did. The people pictured and the testimonials for them are swapped around to make you think they are from your area then you see their picture on another popup with a different city or testimonial attached. I feel that this is an expensive scam and I hope you don't fall for it too!
The complaint has been investigated and resolved to the customer’s satisfaction.
im not happy that you took 74 pounds 39pence 118.63 dollars out of my credit card without my permission
i was willing to send for free trial a for acai berry but did not want to buy any i have been charged 74.pounds 39pence i did not want any more could i please have a i have a refund plz as im 70 and couldnt afford to pay for some t hing that i did not ask for mrs margaret edwards 121fairview road newtownabbey co antrim bt366qn n/ireland
My future orders were supposed to be canelled also the money was even put back in my checking account but five days later it was taken back out again they also gave me a conformation number and said the were going to email me and never did now I am trying once again to get my money back and cancel and more orders.
acai berry all natural cleanse
There is no free trial because you cannot contact them to cancel. When I got something other than voice mail, which was never returned, I was first told they had no record of me ordering from them even though my credit card has been billed twice. The next day I called again and was told the number that came with the order was not that of FWM Laboratories. That is when I found this web site and found the # that Kadie posted. [protected]. I talked to someone who said they would cancel future shipments and she gave me a confirmation number. Besides this being a scam, the product is extremely overspriced. I found some at CVS pharmacy for only 9$ That is a difference of 76$ difference! I hope this posting will prevent someone else from wasting their money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got the free trial of this product and then canceled the product within the 15 days of having it. I was still charged the 88.13. I called and talked to a guy that was hard to understand named Alex. He was not very professional, and he assured me I would receive my refund within 72 hours. He said I would be receiving an email conformation from the billing department. I never got one, and I never got my refund, now the number I reached him at isn't working. I hope I eventually get my refund, but I doubt it.
http://www.myfloridalegal.com/ConsumerComplaint.pdf
one way to try and stop them is if eveyone filled out this form and sent it to the attorney general of florida it may make a differance and shut them down
I also had the same experience. I ordered Acai Berry but decided to cancel my order. I bumped into this no. online [protected] and made a call. The representative was accommodating. He called off my order and even me granted a refund.
Acai Berry - Want to return product. I can not reach them after several attempts. I was on hold up to 30 minutes at a time, just to be disconnected. There is no way to reach them. I had to cancel my credit card in order to stop them from charging me. I returned the product to the address on the label.
I also ordered the Acai Berry and received my free trail. One day later there was a payment posted to my account and no phone number or email address to stop payment or cancel. They give you no way to contact them and you don't even know if the product woks. You have to dispute it after paying for it with your card company. It's a total scam. Buyer beware.
unauthorized charges and fraud
I have done my due diligence and fulfilled my obligation to this company, complied with the Terms and Conditions that were posted on the internet site and they continue to bill my credit card company. In addition to billing me for a product that I have cancelled well within the 14 day period, they have chosen to bill me twice for the amount of $87.13 for merchandise that I am not receiving nor do I care to receive.
Read full review of FWM Laboratories and 647 commentsacai berry
I am now reading the the same story that happened for me that occurred for others before me. This is hardly a free sample nor to you even get the time to receive the product and try it before you can react to cancel.
Even if you do try and cancel, no one answer phone, mail box is full, if you are able to leave a message, they never return your call.
Advertisement on websites are misleading and you will be taken.
I had to cancel my card and watch transactions daily as this company will take as much of your money as they can.
The complaint has been investigated and resolved to the customer’s satisfaction.
My situation is identical to the other complaint listed with this company. My card was charged $88 and no number to contact to complain! DON'T ORDER! Alerting my bank ASAP!
UGHH this happend to me too, and i have no idea what to do about it.. i can't afford to have this deducted and i don't know what to do about it.. can anyone help me
January 2, 2009 I ordered the free sample Acai Berry Detox for handling charge of $3.95. On January 17, 2009, I see a charge for $87.13 for an Acai Berry product I did NOT order much less authorize this company to charge to my credit card.
This is outrageous especially since I'm reading about others who've been duped the same way. What can be done to make this FWM Laboratories give out $87. 13 back?
They will not credit my account. I have tried to call 4 times to the 1-800 number but no on one can find my account but they can still manage to bill me! I am frustrated. They even put me on hold for a supervisor but the line eventually went dead. I have tried to call back but now a recording comes on to tell me the line has been disconected.
I ordered a trial of acai berry detox. I sent an email cancelling future orders to the email address listed on the website within 14 days of receiving the sample. I informed the company that I would not authorize payment of any future shipments, but I received another shipment today.
I have cancelled this product and they keep sending me the product and charging my credit card. I have followed all the instructions and returned product. Please help.
I've been dealing with this for over a month now. Plain and simple You WILL NOT get any kind of refund from this company. You MUST go to your financial institution or credit card company to take action. I had to cancel my debit card with my bank to stop the money from being taken out. FWM will give you numerous addresses, phone numbers, confirmation numbers, return merchandise authorization numbers (RMA), promises of refunds, email confirmations etc. IT IS ALL A LIE AND A SCAM!
this company is scamming americans by their product. I want my 174.26 back. This is my hard working money that i earned to pay my share of the american way. When you call the toll free number all they want to do is confuse you even more and most of them don't even speak english.
The trial period was for 14 days, however I never received the product before the trial period to cancel.
I had to cancel my debit card so no more reoccuring charges would occur and over draw my account. This is not fair. This is such an inconvenience.
Now that I am 174.23 poorer, which bill do i not pay? My gas bill so they can shut off my heat? my water, phone or electric?
My car payment? so I can't get to work to earn money? my mandatory car insurance I need to have a car?
NO wait, I just won't eat, as there is no money for groceries. I hope they are all warm and cozy or cooled by air conditioning and sitting back eating with electricity and drinking water while talking on the phone. Wake up people and help the little guy, get us all back our money.
Respectfully
Virginia Chwastyk
Wilkes-Barre, PA
THE PEOPLE ARE A FRAUD. I never received the initail shipment in exactly 14 days they took out $87. I have been calling for 2 weeks trying to get my money back and they tell me everytime call back in 2-3 days. THIS IS BULL! Stay away!
BUYER BEWARE is phrase this company has taken to a whole new level! This product made me sick and I had to miss work for the first time this year. I was interested enough in the acai berry to be tricked into trying the free trial, now $87.13 has been taken from my checking acct. without my knowledge. I am frustrated and angry with myself for allowing this to happen. I am normally very careful and can not believe I am left with no course of action and must accept the fact that I have been tricked out of money. Thanks to all of you who had previously registered complaints I knew I needed to cancel the credit card immediately or they would continue to steal from me!
HAS ANYONE BEEN ABLE TO GET A REFUND?
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.