GCF reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about GCF
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WARNING!!!WARNING!!!WARNING!!!
WARNING WARNING WARNING
Do not deal with these people they take your money and want you to keep up your side of the contract but they do not keep up with there side...When you try and cancel and get a refund they will not give it to you...You pay almost the full year before you even get your computer and than when the billing company still keeps taking money out of your checking account after contract is payed in full they will not refund what they took out that was over payment...So for those of you that is considering doing this DO NOT TRY IT!
VERY UNSATISFIED WITH THE OUTCOME OF THE WHOLE THING..
The complaint has been investigated and resolved to the customer’s satisfaction.
not honoring their contract
I had signed up for the laptop and it came with the Free WII and MP3 player. Two months after I paid it off I finally got the laptop. It was not the one I order because they were all backordered, so they say. I ended up with a cheaper model and a totally different brand..In the meantime I had to go buy a used one because I had to have one because I was going back to college after 14 years and all students needed one. GCF kept giving me the run around. I have now called them several time for the MP3 player and the WII and they keep telling me they are backordered. I spoke to them in October and they gave me a date for November. I then spoke to them in November and they gave me a date for December. I am now still waiting when they were suppose to be delivered by the 7th. I am now waiting on the phone for someone to speak to me...I just spoke to someone and she now states that the MP3 player could take up to 20 days to ship. Not sure how this could take so long but anyways. I asked about the WII and the lady on the phone told me that because of problems they had last Christmas season with people stealing packages and then complaints from customers because packages werent getting to them or taking to long that they decided not to ship them out during the holidays so to call back the week of January 11th. Are you frigen kidding me? I explained to the lady that maybe they shouldnt have given a dat of December 7th if this is what they were going to decide or maybe they should have contacted their customers because now I will have a very disappointed ten year old when he gets all these WII games (majority of his presents cause of cost) and now he has no game system to play it on and I cant afford to go buy one. Think she cared nope..just kept saying well we dont want the merchandise stolen so this is why we are doing this...I told her I will now be putting in a complaint and calling a supervisor. This company is horrible and dont use them at all...Its all lies!
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam
This company will not deliver on its promises. I have not received the computer I ordered months ago. Since May. I was originally told that after layaway payments I would receive the computer. Then I was asked to verify shipping information. I have paid over $1, 000 and need only 5 payments or so to finish paying off this computer and its always an excuse as to why they cant deliver merchandise. My original shipment date was November 16th. A date I already waited almost 6 months for because everything they do takes weeks or over a month to complete and they had like 4 differant proceedures before they ship out the computer.
The first delay was because of a Hurricane. The second delay was because of holiday season. The third delay was because the audit team put everything on hold because shipments got lost.
Now I have to call for a delivery date on the 16th of January. That means to be told when I receive it and if they dont deliver so what?
I really need help with this.
Eric/El Paso Texas
The complaint has been investigated and resolved to the customer’s satisfaction.
Called them back today, and they gave me a new delivery date for my tower. Oct 5th, 2009. Yeah, right. This is bogus I'm sure. Wonder what they will tell me when I call back on Oct 13th. I wish they would just be straight forward with you. New company now gets my money, and they actually called me the other day to see if I have received my tower yet. Is this a company take over? Is this for the best? PLEASE, I hope so.
If I could scream it from the mountain tops I would! DO NOT USE THIS COMPANY! I have been making $60 payments every 2 weeks since January 21st, 2009, plus a $98 down payment. I have been promised my computer now since May 22nd, 2009. Not the 5 weeks after you've been making payments like they make it sound. PLEASE, DON'T USE GCF! Ask your mom, or a family member to hold onto your money and you just buy it out right! Hell, go to AARONS or Rent-a-Center, atleast you will have your computer when you leave. I have given this company over $1000 dollars towards a Hewitt Packard that probably costs about $600 straight out of the store. I am on a waiting list for a supervisor to call me back. They have sent my speakers and monitor, but this might as well be rocks, because of course they are useless with the damn tower. The people that work there are not helpful, and must absolutely hate answering the phone, because I know every time I call, I ###! It is now September 16, 2009 and I have been told that they refused my order, so it will take 7 to 10 business days for them to decide when my delivery date will be. But wait, just two weeks ago they told me that my ordered had been shipped from their warehouse. LIES! Don't be a fool like me, STAY AWAY FROM GCF!
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