Geeks Home and Office reviews and complaints
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Scam, no payment received
I was contacted via Geeks Home and Office by a man named David via email for a house call that next day. I performed the services exceptionally according to the customer survey and per David. I was then told my check would be mailed out to me the end of that month which was only a few days after the services were performed. It is now almost 4 weeks later and no check. Within that time I have made around 15 phone calls to the [protected] number. Within those 15 phone calls I only got a hold of two different people which tells me the company is very small and they quote in their "About Us" website page "...a family oriented business..." however they are subcontracting technicians left and right through any means necessary to get the job done which is obviously not "family oriented". I was told by David, after failing to contact me back when he said he would 3 times, that he or the billing manager named Larry would absolutely call me back that next morning to get this all worked out. I never got a phone call. I have 4 different numbers that I tried calling them from and they all either went straight to voicemail or it sounded like someone picks up but I couldn't get anyone to speak. I then called Geeks Home and Office on a friends phone and David picked up. As soon as I introduced myself he hung up on me. I have several of my phone calls with this David character recorded and ready to proceed with a class action lawsuit along with several other technicians that became victim to this scam. I am convinced that this company is a complete scam. It is too bad I did not do any research before performing the service. If I had I would of seen the hundreds of complaints posted all over the internet.
I ended up contacting the customer and told her the story. She disputed the charge right away and since she was more than satisfied with the services I performed that she will be calling me from now on for computer work. I also have a P.I. Investigator in the works gathering dirt on this so called David guy and the company. As soon as I obtain enough legitimate information I will be releasing it to the public so everyone can take this guy to court and that's a promise. I am not only fighting for my loss and the customer but I am also fighting for all the victims. If anyone has any additional information they would like to provide to help take this company down please email me at hideawaycyberATgmail.com. The email is to hide my identity from the public nothing more.
Here is what I found out about this company...
Names of the people I either talked to or were told were employees.
1. Nicholas Cavallaro (Supposedly the CEO of this company. I never talked to this guy but it had this name in the title field of the first email I got.
2. David (The guy I have almost always found answering the phone calls. I got several phone recordings of this guy stating he owes me payment and trying to dodge it with excuses)
3. Michael (I think his name was Michael. I talked to this guy once. I have the entire phone call recorded)
4. Larry (Never talked to him but was told by David he was the manager of billing)
5. On the service form I have attached it states to make all checks payable to Larry Cavallaro.
Phone numbers
1. [protected] (This is the one I used to call David on before and after the job)
2. [protected] (On their website)
Emails
1. [protected]@geekshomeandoffice.com
2. [protected]@gmail.com
Address of this company according to the Better Business Bureau
1. 2302 River Rd, Potsdam, NY 13676 (I mapped this and it simply points to a house)
SOURCE: BBB Website (Rated Geeks Home and Office with an "F" because of several complaints that were never addressed.
Fair warning to all technicians and customers. Don't trust this company. Its a complete scam and you have been warned.
Glad to help. That's the same email I received only the customer description was different. If I could do it all again and be in your situation I would take the job, show up at the customers house and inform them of the entire situation. Have them dispute the credit card charge from Geeks Home and Office and take the payment in full AND steal the customer. Then call David and say suck it. Haha too hilarious...
The complaint has been investigated and resolved to the customer’s satisfaction.
Not Paying Techs
Warning to all PC Technicians considering working for this company. I have done excellent work for this company for 3 months now. Out of those 3 months they paid me once on time. The other two months I never received a pay check! I begged and pleaded and they finally let me go out on jobs and collect some of the money owed to me directly from the customer...
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What kind of LOSER company hires a tech to do a job, collects payment from the customer, then doesn't pay the tech? I used to believe there were two sides to every story but, WOW, these guys are just flat out thieves & liars.
I was also recently burned by these people. Thank goodness I am REALLY good at social media :)
Here is an email I recently received from GHO. Thanks for placing your complaint online and now I know not to follow-up with this company.
Hello
I am an account Manager for Geeks Home and Office. We need to subcontract a technician in Kent WA for an onsite job Wednesday July 25th Are you available? Job pays $40 per hour. I have attached our pro instructions so you can see what we expect. After job completion you fill out the Tech Pay sheet that is attached and we then cut you a check. Or if you prefer we can route the job to you through a 3rd party like Onforce or Tecdirect. If the job goes well more work would be offered in the future.We have ads all over the area, and we're still looking to recruit more quality technicians..
Job Scope:
The customer is an older novice. She left us this request: I having problems with my hard drive. I can't open the disk. Can't use my printer and computer is very slow. Need home service, because can't pick computer up due to back surgery.
So we need a tech who is capable of being patient and with great customer service skills to help this customer. The repair seems quiet simple she just needs someone to help her due to recent surgery. We expect job to go 2-3 hours onsite. Please respond ASAP.
If you are available and interested in the job please respond to this email ASAP or call us at the support numbers below. Thank you for your time.
--
Dan Macintosh
Support
Geeks Home and Office
[protected]
[protected]
supportgeekshomeandoffice.com
Here is the attached agreement:
Standard Service Pro Instructions
*** Unless (Work Order-Specific) Provider Instructions State Otherwise, You are required to COLLECT PAYMENT from the End User ***
Please follow these other very important rules:
*** Special Invoice Instructions ***
1. PLEASE USE only the Geeks Home And Office INVOICE found in the Attachments section. DO NOT use any other invoice.
2. Get 2 SIGNATURES: One upon ARRIVAL, the 2nd when LEAVING. (This keeps a register for all parties as to how long we were onsite)
3. BRING 2 COPIES: Try to have 2 copies of our invoice, print a second copy before onsite visit if you can. One you will leave with the customer, the other you send to us. Please fill them identically.
4. Email complete invoice with BOTH END USER SIGNATURES to us after onsite.
5. COLLECT Credit Card TYPE, NAME on CARD, CARD NUMBER, EXPIRATION DATE, and CV2 number (on back of card).
6. If EU pays by way of check, call us for instructions.
7. DO NOT STEAL OUR CUSTOMERS
*** Procedural Instructions ***
1. If PARTS are NEEDED, CALL US please. DO NOT quote prices to the End User.
2. CALL US BEFORE LEAVING. We will ask you a few questions regarding the customer in order to offer additional services.
*** Professional Instructions ***
1. You are with Geeks Home And Office while onsite and must present yourself to the End User as such. Please do not mention any other computer repair companies while onsite.
2. Please wear SLACKS and long sleeve DRESS SHIRT.
3. Do not exchange PERSONAL CONTACT INFORMATION. Please inform us about any pending follow up. If they ask for your number, give them ours.
4. Do not put the next required action on the End User. If they need to contact their ISP, manufacturer, etc, CALL US RIGHT AWAY.
Service Pro Terms of Agreement
*** Accepting this work order means that you accept and understand each line of THE INSTRUCTIONS ABOVE ***
*** You must understand that unless (Work Order-Specific) Provider Instructions State Otherwise, part of your responsibility is to collect payment from the End User ***
*** You must understand the unique Geeks Home And Office Invoice process described above ***
*** You agree that Geeks Home and Office cannot be held responsible for any problems that arise due to failure to call us with critical information ***
*** You must understand that if we are unable to bill the End User due to any violation of the provider instructions, you too will not be paid ***
Payment Terms
***Technician’s will be given a pay sheet to fill out on the last day of each month. When the pay sheet is received by us please allow 4 business days to receive your check.
***For each “remote subscription” sold you will receive a $20 dollar bonus. See invoice… Remote Subscriptions give the customer 24/7 online remote help for only 19.95 a month. The first 30 days is free so its usually easy to sell. Must collect credit card information and initial from customer on the invoice.
i am agree with you . they are doing same with me right now.