Green Earth Scooters reviews and complaints

I just paid for a scooter from Greenearth, they after 4 days of waiting for my tracking numbers, discovered they didn't have the color I wanted, so they asked me if I wanted one of the other color choices.
Next day called me to tell me they didn't have the 2nd choice I made, seems they do not know their stock. So now I am waiting on a red scooter. Paid them Feb 13th, 2012 contacted to make another color choice Feb 16, 2012, called on 17th to be told they didn't have that color ether. Oh yeah, I originally ordered the layaway plan, first payment was in Dec.
LAYaway, such a simple word, ya know hold till future payments can be made, yeah so.
Now waiting for a red scooter, NO they have not emailed me the tracking numbers, so wonder if they even shipped it yet.
If they have not shipped it after today, I guess I will call my debit card company. The police, and any other police like force to investigate this fishy company, wonder if they are hiding something from the IRS?

I have to update the status on my scooter. After threatening to ge in touch with the credit card company to try to cancell my order, GES was in touch with me the next day.The message they sent to me was not real nice and never answered my questions. So I asked them again and finally the tone changed and they told me what I needed to know. What a shame ! In these times you would think you would want to stand out from your compatition in ecellence. I guess I would never make it in buisness. Allen

Although I agree with these complaints. I really didn't have too many problems. There is no denying that it was nearly impossible to get a hold of them, and mine arrived with the fuel pump on backwards. However, that is exactly what I expected for the price. They seemed like a couple of guys running a drop shipping website, or some other site where they didn't even touch the merchandise. I owned a Honda Elite 80 previous to buying the 49cc China special I did from greenearthscooters. Sometimes people just have to remember how much they are spending and what they should expect for that price.
If you don't spend Honda money, you don't get Honda quality.
Anyway, sorry for the rant as I did have a similar experience as everybody else on here.

wow I already paid a deposit on a scooter then I found all this stuff. O my gosh.. what a scam

I did the lay away over 4 months and received my Dash 150 on June 18th. As the truck driver brought it off the truck I could see major damage to the bottom of the frame work that surrounds the bike. The metal frame was strapped to a pallat but over hung both ends about 6". It looked as if the thing was dropped strait down from about 5 feet because the ends were crushed and bent to the ground. After taking off the card board I found a vertical piece of steel that was crunched into the floor board and there was damage but not too bad. Long story short after I went through everything with the set up and changing the fluids, I replaced the stock spark plug with a Nkg brand, I upgraded the coil wire and replaced the CDI with a performance CDI box. I put 93 octane gas in it and it started up after a few cranks of the starter. After I rode it for a test drive I found the the front end was bobbing up and down and got worse with speed. I took the front wheel and tire off and took it to a motorcycle shop to have it balanced. The shop guy had determined the the tire was defective which I was not surprised knowing the the tires were made in china and most likely from a 7 year old kid. I returned home I though I better check the back tire a d sure enough it was wobbling too and both were way out of round. I spoke with GES and they have me a # to call their parts people. The guy said they would send me 2 new tires but they would be the same brand. It has been a few days and I have not got any email or tracking # so I have decided to bite the bullet and I ordered 2 Avon brand scooter tires through Amazon and will have them put on at the bike shop for $60 plus another $107 for the tires. This really sucks but I can't put a price on safety. I had also read up on the CVT belt and that the stock belt will end up breaking around 800-1000 miles and when it dose it is a pain in the ### because it spreads and pieces of it go everywhere and you will have to take a lot of stuff apart to get all of the stuff cleaned out. The recommendation was to replace the belt with a Gate power link belt. This is the stuff you need to know and yeah it is a pain and more money out of pocket but even with the extra $200 plus in upgrades I still have a good bike for $1000 less then the dealer.

they wont reply to my e-mails warped front tire they where good at first

Agree. Damaged produce upon arrival and electrical problems.

Very unhappy, bike is ride-able about 20% of the time because it won't start due to electrical problems.

###, that was a lot of money.

Our factory/manufacturer is located in China.

Thanks,

The Green Guys
www.greenearthscooters.com

------- Original Message -------
From : sales@greenearthscooters.com[mailto:sales@greenearthscooters.com]
Sent : 9/10/2012 1:44:37 PM
To : info@greenearthscooters.com
Cc :
Subject : RE: FW:

------- Original Message -------
From : Ed @comcast.net ]
Sent : 9/10/2012 12:23:13 PM
To : sales@greenearthscooters.com
Cc :
Subject : FW:

Can you tell me where your scooters are made?
I was in a store where they were telling me that they
were saving the planet by selling some China made
scooters that were being built in one of the most
pollution generating factories in the world!
Stupid pollyanna americans!
Thanks

Ed

Another update - Finally, finally got my front wheel on correctly! It was VERY hard getting it on because aside from the documentation not explaining the
SPACER or where they go, it is a VERY tight fit. I ended up having to leave off what I think might be the bearings (but now I can ride to a nearby shop and have it taken off and put back on correctly for a more do-able fee. Green Earth Scooters DOES have customer svc, but when I contacted them for a replacement part, described in my manual as the front axial bush (a spacer), they responded with an email asking me to better described the piece I was referring to. (Luckily, turns out it wasnt lost, I discovered later that it was stuck in the wheel) After starting the vehicle up the first time I had what I believed was gas leaking, but strangely it only happened that once, and hasnt happened again so I dont know what to think about that. However, when I emailed them about it they did respond promptly and told me where to begin looking to fix the problem. Now it smells like something that shouldnt be burning is burning and I'm also not sure if I have smoke coming from the front end or not (it could be residue from when it leaked the first time and saturated the muffler). Took it for a few spins around the block and it is a very smoothe ride. I have a Black Venice 150cc and aside from the couple of scratches and the bended/dents on both sides of the floor board where the passenger foot rests are, it is a beautiful, classy looking scooter and it feels good to ride. Hope that I never have to order from on-line again, but if I do, I'd probably order from them again. I couldnt have gotten this scooter without their layaway plan and so far I havent found anyone else that offers one. I'll do another update if anything bad happens with the burning smell...

Okay, another update - just got my MSO paperwork in the mail from Green Earth Scooters so I can go and register my new Venice 150cc now. But it still has'nt been put together yet. I checked around at the local authorized dealerships and they all work at $65hr labor, quoting me over $200 to set it up for me. I finally found a local jack of all trades kinda guy that will do it for about $60, but I don't get the feeling he's going to know anything pulling out the spark plug (which none of the manuals even show or tell where it is) let alone adjusting the gap on it, or adjusting the car. Oh well, will cross that when I get to it. I will do another update once I get it up and running. Good or bad, I hope my reviews helps.

Okay, update on the delivery -turns out they shipped it out on the very day I made the last payment, so I got it on day 7 or 8. Have to tell you though, my heart sank to the ground the minute I saw the package.

The packing box was only a mere threat still hanging on to the frame. Very tattered, I pretty much expected everything to be busted up on it. The bike did sustain some major damage, but not as bad as I expected. People make me laugh with comments like "if you wanted a perfect bike you should have bought it from the showroom floor". Bump that, its heartbreaking to rcv a new bike and its already scratched, and bent out of shape, things broken on it, and parts possibly missing.

To make matters worse, I had a smooth working delivery guy from Saia whose been doing this for a long time, who volunteered to do quick look over to make sure all was well, who pulled the cardboard away in certain spots to show me "see, no damage, the crate protects from damage" . Didnt see the damage tll he was long gone and I had already signed off on "everything being just fine". So I guess I screwed on that now. Both ID plates bolted to underside of bike are mangled

Additionally, I'm a chick with no mechanical experience, but I felt very confident that I could put it together as long as they sent good documentation. The documentation is just about useless though. It doesnt even show you where your spark splug is. Offers no visual guidance of the front wheel and the parts involved (I dont really know If I'm missing anything); and they didnt say the headlight would have to be installed also (which means opening up the whole front and top sections to connect the wiring, which doesnt look right because its showing 3 prongs with a spot for a 4th one that may have fallen out)

So, hopefully there is an authorized dealer somewhere near me who can come pick it up (pick up and labor another $200 I Bet). I feel like a deflated balloon right abut now :(

Okay, I jumped the gun a bit. Checked my email at the end of the day (today being the 5th day including saturday and sunday) and finally got the shipping info so my motor bike IS on its way to me now. Whew! I was really, really scared after reading these reviews, so I will keep everyone posted on the condition of the bike when it arrives. Good or bad reviews, people are really starting to rely on them a lot.