Home Furniture Mart reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Home Furniture Mart
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False advertising, poor customer service, delay in refund.
This "company" is a scam and I do not say this lightly. They use false advertising saying they ship within 1 to 2 weeks and then proceed to give you false shipping dates. After 4 weeks of waiting I cancelled my order, was told that my refund would be processed in 24-48 hours and 5 days later I still have not received it. I have filed complaints with the BBB, FTC, and CA's Attorney General.
Beyond this, their customer service is unprofessional and incompetent. They claim orders ship in 1-2 weeks when it is 4-6 weeks in reality. The staff gives false shipping dates they cannot confirm, is not proactive in offering assistance, does not return calls or emails. I had the misfortune of speaking with Gloria Lopez - 5 times - who claimed to be the Assistant Manager. She does not have the emotional intelligence to problem solve, save an order, or soothe a customer upset by poor business practices. She laughed, spoke to me with sarcasm, did not apologize for the poor service experience, and told me I would not be the last disgruntled customer. Her behavior cost the company a $993.00 order. It is unacceptable for a customer service agent to speak to a customer in this manner, especially when I did not use foul language, raise my voice, or say anything abusive. The members of the staff at this facility need to be trained on how to work with customers, be honest, and accountable to follow up with order inquiries and complaints. My call was also recorded so I can prove my side of the story.
Businesses should have pride and respect, unfortunately, these people have none.
Delivery and Customer Service
DO NOT buy anything from this website. You don't have to take my word for it. Read the numerous complaints from others at the Better Business Bureau at bbb.org
My experiences and why I'm writing this review...
I ordered a home entertainment center from this company on 7/1/2009. I called them on 7/17/09 and asked them for the status of the order. Their website and my receipt stated that the product would be shipped within 4 to 7 days. When I called on 7/19, they told me there were processing problems with my order and that it would be shipped out that day. My wife called again on 7/20 and a different person told her the same story and that it would be shipped out that day. We called before we ordered on 7/1/09 to make sure it was in stock. They told us it was in stock and would be in our home in 2 to 3 weeks. So, we should have had it in our home no later than 7/22/09. And the truth was... They hadn't even shipped it.
But that isn't even the worse part...
My wife asked them why they kept giving us the run around and to speak to the owner. The woman on the line (Gloria) laughed and hung up on her. My wife called back and asked to speak to the owner. The owner used several 4 letter words including the one starting with 'F' to my wife. I called back because I don't appreciate people talking to my wife that way. He hung up on me after telling me he was processing the refund.
This is the absolute worst buying experience I've ever had and this company is horrible. The owners name is Edward Litvak and his attitude sure does reflect in his employees too. I simply don't want you to have to go through the same thing that many others have gone through. Read their profile on BBB.org before buying: http://www.la.bbb.org/businessreport.aspx?companyid=100050442
I had to change my credit card number and the refund has still not been processed. If you want to have your money taken by this thief, be talked to like you're an idiot, get cussed out, have trouble getting a refund, have to change your credit card company, lose 3 weeks of your time, and never get your furniture, then go ahead and buy from this company. You will be sorry.
The scam in all of this? The refund receipt said the furniture I ordered was discontinued. So they had been lying to me from the very beginning. They are selling furniture on their website that doesn't even exist!
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT DO BUSINESS WITH THIS COMPANY- I truly believe any glowing reviews must be made up.
This is the worst company I have ever had the misfortune of dealing with.
I ordered a dining table that was received severely damaged, I immediately put in a damage report and followed up with a call to the company. The Supervisor, Maria, I eventually talked to said to me "What do you want me to do, do you want me to sit here and cry about your problem"
I had been very nice- I am never rude and I don't curse or swear. I am a trainer in the Customer Service industry, so I have full respect for customer service personnel. However, when I explained this to Maria, stating I could not believe she had actually said that to me she followed up with "So perhaps you need to come here and train us, since you know so much - b**ch" .
I left numerous messages to Edward, the Manager (who apparently is never there) and he called me back once - during the time I said I was not available- and then never again.
We things have gone from bad to worse- the company will not take responsibility for the damaged table and even at one point suggested that I had probably damaged it myself. They did say i could return it for a refund or exchange at my own expense, ($122)- nice huh?
I have tried to be reasonable and have offered several other options - having it repaired, or receiving a partial refund but the company just shut down communications. I guess I am out $440.00.
This "company" is a scam and I do not say this lightly. They use false advertising saying they ship within 1 to 2 weeks and then proceed to give you false shipping dates. After 4 weeks of waiting I cancelled my order, was told that my refund would be processed in 24-48 hours and 5 days later I still have not received it. I have filed complaints with the BBB, FTC, and CA's Attorney General.
Beyond this, their customer service is unprofessional and incompetent. They claim orders ship in 1-2 weeks when it is 4-6 weeks in reality. The staff gives false shipping dates they cannot confirm, is not proactive in offering assistance, does not return calls or emails. I had the misfortune of speaking with Gloria Lopez - 5 times - who claimed to be the Assistant Manager. She does not have the emotional intelligence to problem solve, save an order, or soothe a customer upset by poor business practices. She laughed, spoke to me with sarcasm, did not apologize for the poor service experience, and told me I would not be the last disgruntled customer. Her behavior cost the company a $993.00 order. It is unacceptable for a customer service agent to speak to a customer in this manner, especially when I did not use foul language, raise my voice, or say anything abusive. The members of the staff at this facility need to be trained on how to work with customers, be honest, and accountable to follow up with order inquiries and complaints. My call was also recorded so I can prove my side of the story.
Business should have pride and respect, unfortunately, these people have none.
This was very useful. Thanks for posting. I am going thru a similar experience right now. I will let you know how my issue is resolved by Edward Latvik, Gloria and the rest of his staff at homefurnituremart.com. Im not sure if you were happy with your resolution, but Let me know if you'd be interested in taking any additional action. If things dont get better soon, I will need to put matters into better more experienced hands. The more info we have, the better, I can be contacted at howardbrown@iballunited.com
THIS MERCHANT IS A RIPOFF!
I bought a $1800 TV entertainment unit in November 2009 that look very good in pictures and seems to be at a good price. But what good is the price if the quality of the furniture is crap and the customer service NON-EXISTENT.
It took almost a month to get the unit. I paid for the Platinum service to get everything assembled, but the delivery men told me that they are only obligated to spent 1/2 hour in assembly. I had to negotiate with them to complete the assembly.
The problems with the furniture were immediately apparent. I put it in the delivery acceptance report and contacted Home Furniture Mart the very next day via email with description and pictures of the problems.
2 weeks later - no response. After 4-5 phone calls and more emails over the next month, I called my credit card company and filed a dispute.
Finally I got some action. It's now March 2010 (5 month later), the adjuster from a furniture repair place showed up and immediately agreed with me that the major parts of the entertainment unit must be replaced. He wrote a report with yet more pictures and sent it to the Home Furniture Mart.
It's been 2 weeks already and still NO RESPONSE from them.
I do not hold much hope of ever getting anything accomplished.
$1800 down the drain. LET THIS BE A LESSON TO ANYONE contemplating dealing with this merchant.
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