HomeCenter.com reviews and complaints

I ordered an expensive sink from on a Saturday. I was told that the sink was in stock. The following Monday, I called to find out when the sink would ship and was told the sink was not in stock. I immediately cancelled my order, but they charged me a restocking fee. Yes, a restocking fee for an item that wasn't in stock. Rediculous. I complained and was told that I'd have to take my issue up with the owner, who of course doesn't answer his phone, doesn't return phone calls nor reply to e-mails.

Returned item but was never reimbursed. Worse experience ever. We ordered a kitchen sink at a very good price and it was delivered fine. Our renovation plans changed, however, so we decided to eat the crazy restocking fee and return the sink. After the painful ordeal of getting an RMA #, we followed the return procedure exactly. They never gave us ANY money back! Even after we managed to get through to the terrible customer service, nothing. I should have just sold it on eBay because now I have nothing and am out over a hundred dollars.

I ordered an expensive from Homecenter.com on a Saturday. I was told that the sink was in stock. The following Monday, i called to find out when the sink would ship and was told that the sink was not in stock. I immediately cancelled my order, but they charged me a restocking fee. Yes, a restocking fee for an item that wasn't in stock. Rediculous. i complained and was told that I'd have to take the matter up with the owner, who, of course, doesn't answer his phone, doesn't return phone calls nor reply to e-mails.

Ordered on the item on 12/19/07, on 12/19/07 Amazon sent an email saying the item has shipped (meaning to them that Home center had the order and my card had been charged) I got a confirmation email from home center that the item shipped on 1/4/08, the item arrived 1/9/08. The shipping company they chose would not leave the item unless I signed that it arrived OK. When I opened the carton it was broken. Their shipper deigned the claim. From 1/10/08 to 2/12/08 we traded emails to get a refund, mostly no response or lies. On 2/12/08 I sent Amazon a claim and by 2/23/08 Amazon issued a refund (Thank You Amazon). I have spent from 2/23/08 until 4/23/08 trying to get them to take the item back and or let me dispose of it.
DO NOT buy from this company.

WORST COMPANY EVER! I HAVE SHOPPED ONLINE FOR YEARS FOR EVERYTHING IMAGINABLE AND HAVE NEVER ENCOUNTERED THE PROBLEMS I HAVE HAD WITH THIS COMPANY! DO NOT DO BUSINESS WITH THEM! READ THE COMPLAINTS ONLINE! THEY WILL STEAL YOUR MONEY AND COULD CARE LESS IF YOU COMPLAIN. I HAVE FILED FORMAL COMPLAINTS WITH THE FCC AND BBB.

Do not buy from this company. After buying well over $10, 000 online while building a home, my experience with homecenter.com was the only bad experience. I made a purchase in Nov 09. Part was backordered. After much cyber correspondence, I cancelled the order via email exactly as they told me. In Jan 2017, I received the backordered part of my order that I cancelled. I called them, no answer, long hold on my nickel. They don't have an 800 number. (Gee, I wonder why!) So I did much cyber correspondence again. Long story short, they said it was my fault, wanted me to pay return shipping AND a 25% restocking fee. After calling the manufacturer who sided with me, THEY picked up my order so I didn't have to pay shipping. The manufacturer agreed to waive the restocking fee. Well after about 30 more days, I got a little portion of my $$ refunded. No explanation, no itemization. They deducted the restocking fee anyway PLUS more. Now they won't return my emails. So I filed a dispute with my Credit Card company. (First time I've EVER had to do that) The Credit Card company refunded the amount in question and they are going after homecenter.com. Ridiculous company. I learned my lesson though--I will ALWAYS check reviews and complaints before I ever buy on internet. I hope this complaint will keep someone else from having to deal with this very bad company.

I sent e mails to George, Anita, Christina, and Brian on the following dates: 03/31/2017, 04/10/2017, 04/18/2017, 5/12/08, 06/05/2017, 7/2/08, 07/14/2017, 8/12/08. George promised me a complete refund back in January of 2017 when I placed my big order. For three months, I was unable to return their defective merchandise because they would not give me a return voucher. Finally, the three defective plumbing fixtures were returned to the company by UPS about 04/13/08. After calling them several times, in August, 2017, I received a refund credit of $982.21 minus a 15% ($157) restocking fee that they had no right to charge me because they sold me defective merchandise. They kept my $982.21 for over six months. I was never able to get the remaining 15% of the money the company owed me.

This company is amazing. The cheery comments on "customer care" are cute while waiting to place your order via the phone. They turn to annoying as you wait forever on hold trying to cancel your order. Then you find out they can only take orders on the phone. Cancellations must be done online or via email. But, wait, it gets better. Homecenter.com forgot to place our order for a sink, and now our kitchen remodel is on hold until we run out locally and find one we like. The granite guys loved that. So, Brian, the CEO of homecenter.com sent me an email back after I requested to cancel an order they forgot to fulfill: "It does appear that Linea never received our fax. Your order CAN be cancelled with the 4% cancellation fee...I'm sorry for this mistake." Then, when I asked our credit card to dispute the charge, Brian threatened me with a 15% dispute fee. These guys are amazing, and I strongly recommend that you avoid them at all cost.

HomeCenter.com sent me a completely different product than what was ordered. Not only is it different in appearance, but it is completely different in features. I ordered a Alsons 650 shower head from HomeCenter.com which is listed as a 651CBU on HomeCenter.com. The shower head I received is an Alsons 653 (although the tag on it says 651CBU) listed as a 653CBU on HomeCenter.com. I followed the companies returns procedure and submitted a request for return and listed that I received the wrong product and still wanted the correct product. After waiting several days I emailed a request for an update. The following business day I received a call from a representative. The representative asked me a few questions then cut me off and told me that they would not honor taking the item back unless I paid a 25% restocking fee. From that point on the representative became hostile and would not let me speak. She stated repeatedly that their products all state "Image shown may differ from actual product appearance, especially finish and color." I reiterated to her that the product wasn't just a little different, but was in fact a completely different product. Finally I just hung up the phone as it became apparent she was unwilling to actually make their mistake right. I was sent a product other than what was ordered. I no longer want the correct item from them. I just want to return the product and never do business with them again. I feel their business practices are deceptive at best.

Honestly I started to feel that they were deceptive when the site offered free shipping, but the at the last minute in the checkout process charged me $8.95 "handling fee" which comes to just slightly more than what the cost of shipping would be.

WARNING - DO NOT ORDER ANYTHING FROM HOMECENTER.COM!
If you do, you will be very, very sorry.
I am posting my warnings on every consumer website that I can find.

My story: ordered water filters AP110 - in picture show 2 in package. Get order quickly, but not what I ordered. Took a week to get return RGA number. I was told that I had to reorder the item or the return would be charged 20% restocking fee.
REMEMBER THIS WAS THEIR MISTAKE - THEY SENT ME THE WRONG ITEM!
But I had to order again. So, OK, I ordered a second time at $100 again. Their picture of the item is 2 in a package. So I ordered 8 packages - 16 filters.
I get my order 2 days later, they sent me 8 not 16 filters. I call them again.
(By the way, you will be on hold for at least 30 minutes each time you call, and forget about email - they do not respond).
I finally get someone to answer the phone. The guy says, the description says 1 filter not 2. I tell him look at the picture above your description. He doesn't want to hear it.

BUT HERE'S THE BEST PART : the next day, I look on their website and guess what - they have changed the picture to show 1 filter and not the 2 pack!

I give up with HOMECENTER.COM. So far, I am out $200 because still no refund from the order that was their mistake. I have learned my lesson: to always check the consumer websites before ordering anything!

STAY AWAY - HOMECENTER.COM WILL CHEAT YOU !

I sincerely wish I had found this website before ordering my sink and faucet from HomeCenter.com. Unfortunately, I checked out NetTag and a few other sites which I have since discovered, remove the really bad reviews, so there is no way you will ever know the truth about these deceptive online companies. I had a sense that HomeCenter.com's customer service was not the best, so asked Lawrence, the sales guy [I'm pretty sure this is a two or three-man operation in a warehouse in the dregs of NY somewhere] a number of questions about their return, cancellation, and other policies; their delivery times; which items were in stock and which were not. I spent nearly 45 minutes on the phone to be certain that they were reliable, honest and would do what they promised. After feeling assured [he blamed all past problems on naive customers], I went ahead and ordered $1, 500-plus worth of products which I was told were in stock with exception of one item which was on its way in. They said it would all ship out in three weeks together and that I could cancel, add or subtract at any time with a full refund. HA! Boy was I duped. A nice sounding sales person does not mean honest, as it turns out. It was all a front.

I had a bad feeling in the pit of my stomach the next day and then finally two days after I placed the order I called a local distributor of the products and they told me that some of these online companies are questionable for a variety of reasons and that I should call the manufacturers to find out if they will even warranty their products ordered through the the company. So, I picked up the phone and did just that. As it turned out, the man was right. HomeCenter.com is on a number of manufacturer's 'bad' lists and they highly recommend that you do not order from them as they have no idea where they are actually getting their product [the manufacturers I spoke with said they are not selling to the company, so the goods could be stolen or who knows what]. So, I immediately called HomeCenter.com to cancel my order. What I fool I'd been.

I will keep it short, but suffice it to say that they had no interest or intention of refunding my money [they charged my cc immediately - even though it was not to ship out for three weeks], lied, played games, shipped the merchandise AFTER I'd cancelled it in various shipments for as much as 10 days later and continued to push the products on me one by one with no refunds per my request. They threatened me with restocking fees, cancellation fees, and more. I just stuck with my original request and immediately filed a dispute with my credit card company. My package sent back to the CC company in regards to this dispute was 31 pages long !, and it took me eight hours to write because the communications and games from this company were so excessive. They changed claims a number of times, made no sense in their communications and everything was to their benefit until they realized I'd filed a dispute, then they started to make counter offers. And yes, it was Brian Okin who was the game player at the other end. [I'm quite certain they only have two or three people in the company as I never found anyone else other than these two.] WATCH OUT!

My credit card company has returned my money against HomeCenter.com's will and they continue to bug me with various offers to resolve things even though I have my money back. REALLY SCARY STUFF. Here is the bottom line: THIS IS A VERY SCARY, POTENTIALLY CRIMINAL ORGANIZATION. AVOID THEM AT ALL COSTS. THEY HAVE NO INTENTION OF SERVICING YOU TO YOUR BENEFIT. THEY ARE ALL ABOUT TAKING YOUR MONEY! And if you do receive product from them in good order [lots of luck], be assured that the manufacturer will likely not warranty it if there are any defects down the road.

I wish someone had warned me. I've spent nearly 40 hours dealing with this situation, lost a lot of sleep, and am terrified of what they might do with my credit card information. THESE ARE NOT NICE PEOPLE. THEY ARE USERS, LIARS AND CROOKS. RUN AS FAST AS YOU CAN IN THE OTHER DIRECTION UNLESS YOU ENJOY DEALING WITH PEOPLE WHO ARE OUT TO RIP YOU OFF!

Honestly, they should be put out of business before more people get hurt!

I absolutely agreed with the reporter: I went through the same terrible experience by purchasing from World homeCenter.com. I ordered three Kohler items from HomeCenter which charged to my credit card prior to shipping/not shipping the merchandise. Expected delivery dates are not specified or unknown. I placed my order on July 31 and received the Kohler Shower and Tub Filler on August 9. Two days later I received an email from HomeCenter requesting for an additional $40 for each of the Kohler faucets which they claimed had discontinued. They asked for my approval so that they could proceed (to order the Kohler faucets from other stores). I sent them 3 email, left 2 voice mail and finally talked to Shelbee Dickens to cancel the order of the two faucets. The answer was NO- I could not cancel the order. She promised me that her supervisor would call me back in 40 minutes, which, as expected, never happened. Since then, I have never heard from them. I feel being cheated: on one hand they claimed that the Kohler faucets are discontinued; while till date, on their Web, this model is "in stock" and sold for $161.91 (the price when I placed the order). Other than a deliberate scam, I can't see what service Home Center aims to provide. I called my credit card company and filed a dispute complaint. I then ordered the two Kohler faucets from Amazon.com which charged me $189.10 each and had them delivered promptly. Do not deal with Home Center!

HomeCenter.com has the worst customer service I've ever experienced. I agree with the comment above, lack of professional business behavior is shocking and frustrating. NO BODY will call you back or write you back if you have a problem. I bought a Grohe Valve Trim, they said they will ship it to Puerto Rico thru USPS with no Shipping cost, after a month of not receiving anything I noticed my bank account was successfully debited, not only by the price of the part but plus a UPS shipping fee. Anyways the order has never arrived. I've emailed this person Lawrenceg@homecenter.com but he or she never replies, I've called twice to customer service and they just dont want to deal with the problem and they argue they sent it to the P.O. BOX which I check every single day, and the P.O. BOX returned it !, although they have no USPS probe that they did, nor a airwaybill or tracking number.
DO NOT BUY FROM HOMECENTER.COM customer service is terrible, they will not help you solve any problem.