John Moore reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about John Moore
Welcome to our customer reviews and complaints page for John Moore. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with John Moore.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used John Moore's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with John Moore, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with John Moore. Your feedback is an important part of our community and will help others make informed decisions.
Bad servicing of AC unit
This company charged an elderly woman approx. $800 to repair her AC unit last year and when it broke down again in a week they came by and charged another $3500 to repair. This was approx. 1 year ago. The AC unit stopped working this week, John Moore was called and they made a 2-5 appt. then cancelled and expected the elderly woman to wait until the next morning. This company tore through her house last year and charged top dollar to do so. The company creates havoc and unnecessary expense by having to call in another AC company to fix the damage they do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overcharge & did not fix a/c
I reported John Moore to the Better Business Bureau. On July 19, 2011, Tom Cartledge of John Moore called regarding my complaint. His company charged $718.00 to replace 2 capacitors. This did not fix the problem, they came back out and added 10 lbs of freon to my unit without checking anything. I called a 2nd company, they had to drain the freon and checked the system. They charged $218.00 and fixed the unit. John Moore said I needed to replace the evaporator. I have called Tom several time, but he will not return my call and has not resolved this problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overcharge a/c part & did not fix it
John Moore came out 05/23/2011, 10:15 am, because the a/c was not working and the temp in the house was 80 degrees. The tech replaced 2 capacitors and charged $718.00. He said that would fix the problem. He never checked the freon or anything else. Several hours it was 78 degrees and I called them to come back. It took 3 more phone calls to finally get him out. He came back with his gauges around his neck. He said the added 10 lbs of freon (which is impossible). He then said the evaporator needed to be replace. I called another company out and he said the evaporator did not need to be replace. If it had needed to be replace, then the added freon would have leaked out. The 2nd company removed freon and it worked fine. The 2nd company said for them to replace the 2 parts, it would have cost me $385.00. I called a local a/c store and the same part would cost $59.00. I talked to the supervisor a John Moore and he said the charge was right - he also said they had to charge because they offer 24 hr/7day service. My call was done on a Monday morning at 10:15 in the morning. John Moore never fixed the problem because they over filed the a/c with freon.
The complaint has been investigated and resolved to the customer’s satisfaction.
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