HostSo reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about HostSo
Welcome to our customer reviews and complaints page for HostSo. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with HostSo.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used HostSo's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with HostSo, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with HostSo. Your feedback is an important part of our community and will help others make informed decisions.
It is the worst one on earth in terms of hosting service provided
The service is so poort that the web was torn down without any explaination. They take it for granted. Everytime you chat with the support online, they would simply respond to you by telling you how long it is going to take at least before the system can be resumed. 99.99% it is a fake promise. If you want to set someone up who you hatre, you could certainly recommend the service provided by HOSTSO.COM. It works.
Not letting me transfer my domain
This company is very poor in service and performance.
There is a plethora of my bad experiences with them.
When you purchase any product from this company, whether domain name, hosting space, owners are not in full control of their product.
When the customer try to reach/connect with them, its almost never a good pr positive result.
They are holding my domain from transferring to godaddy.com
Their servers are continuously down for many days in a row. No solution, only frustration.
Today when I tried transfer, please check the chat message below to see how good or bad they are in sorting the problem.
===CHAT WINDOW===
Please wait for a site operator to respond.
You are now chatting with 'LiveSupport_t3'
LiveSupport_t3: Welcome to 24x7 Live Chat, my name is Bruce, please hold for a moment, I am reviewing your question.
Pratibha: Hi Bruce
LiveSupport_t3: Please hold on for a moment, let me check.
Pratibha: I got wrong EPP code for my domain jaichands.com
Pratibha: what is correct code
Pratibha: rn2YsX|vsZ
Pratibha: this is what your site shows, but it seems wrong
LiveSupport_t3: Please hold for a moment
Pratibha: sure
Please wait while I transfer the chat to 'LiveSupport_t2'.
You are now chatting with 'LiveSupport_t2'
Pratibha: ok
Pratibha: welcome
Pratibha: :)
LiveSupport_t2: Welcome to 24x7 Live Chat, my name is Charlie, please hold for a moment, I am reviewing your question.
LiveSupport_t2: Hello
Pratibha: My above Authorization Code failed
Pratibha: Here is the message I got from other sit
Pratibha: site
Pratibha: TRANSFER REQUEST FAILED * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ================================================================ Error: The registry rejected the transfer request due to an invalid authorization code. ================================================================ Dear Go Daddy Customer, Your request to transfer the domain name XXXXXNDS.COM has failed for the following reason(s): The registry rejected the transfer request due to an invalid authorization code.
LiveSupport_t2: Okay
LiveSupport_t2: May I know why do you want to transfer your domain from us?
Pratibha: I got a deal with other registrar
Pratibha: for hosting and website building templates etc.
LiveSupport_t2: Have you purchased hosting account from another provider right ?
Pratibha: I haven't purchased it. Its free in combo with domain
LiveSupport_t2: And want to point your domain to the hosting account ?
Pratibha: Unless I transfer, I cannot do that
LiveSupport_t2: To get your EPP code login to the client area here: https://my.hostso.com/clientarea.php
LiveSupport_t2: Click on Domains, then the green button next to the domain. Then click the 'Get EPP Code' button, under Management Tools at the bottom of the page, Your EPP code will be emailed to the currently registered administration email address.
Pratibha: I did that already, you can check in my chat messages above
Pratibha: The EPP Code for your domain is: rn2YsX|vsZ
Pratibha: but this code does not work
LiveSupport_t2: Why ?
Pratibha: I do not know, but the other registrar says
Pratibha: * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * TRANSFER REQUEST FAILED * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ================================================================ Error: The registry rejected the transfer request due to an invalid authorization code. ================================================================ Dear Go Daddy Customer, Your request to transfer the domain name XXXXXXXDS.COM has failed for the following reason(s): The registry rejected the transfer request due to an invalid authorization code.
Your chat transcript will be sent to [protected]@gmail.com at the end of your chat.
LiveSupport_t2: Okay
LiveSupport_t2: Please hold for a moment
Pratibha: ok
LiveSupport_t2: 'Well, I have checked that, this epp code is correct for your domain jaichands.com
LiveSupport_t2: Please contact to your new registrar and ask them to check at their end
Pratibha: but as I showed above, it failed..any reason
Pratibha: Ok, no problem
Pratibha: Thanks
LiveSupport_t2: Is there anything else I can help you with?
Your chat transcript will be sent to [protected]@gmail.com at the end of your chat.
The complaint has been investigated and resolved to the customer’s satisfaction.
What isn't wrong with their service?
This yet another bad review of Hostso out of the thousands you will easily find on the internet. My sites somehow disappeared today (again), and rather than write it all out I will just paste the support ticket I created earlier:
[begin quote of support ticker]
Somehow, ALL of my websites have disappeared. Add-on domains and databases are still showing through Control Panel, but NOTHING is left in my File Manager. This isn't the first time this has happened, not for me or thousands of other Hostso customers (which you obviously do not care about, since it has been going on for so long).
Before you give me your canned answer of, Sorry, we do not do backups, let me quote this from your front page like I did the last 2 times this happened:
[begin quote of front page of Hostso]
Feature Packed!
Easy to use Control Panel, Virus Scanner, SPAM filter, 50 Free Website Templates, New! Easy to use Online Site Builder, Fantastico! Script Installer, Shopping Cart, WebMail, Unlimited FTP, Sub Domains, Daily Backups, Awstats Statistics, PHP, CGI, MySQL, MS Frontpage Extensions and much more.
You will notice in there that one of the Featured Packed! items is Daily Backups&. Since this is obviously your fault, I expect my sites to be restored. These sites are how I make my living, so every hour it is down is literally taking food off from my family table.
[end quote of front page of Hostso]
I know for a fact you do daily backups because every time I finally quote this to the technician, you miraculously find the backup and have my sites restored.
2 more things I should let your technicians know is that, for the last week (again), somehow my index.php files permission settings somehow keep changing to 000, which requires me to rename them, then delete them, then reupload a new index.php file.
Also, the error I am getting now is a 403 Forbidden, not the expected 404. Hope that helps narrow things down for you.
And a quick BTW that you might want to pass on to your boss: Someone recently set up a Facebook Group called I Hate Hostso. You might want to have them take a look at that.
[Edit:] This FB group was taken down within a week, so I have recreated it myself. Anyone who has a FB account that would like to join and complain please join here: http://www.facebook.com/groups/465327100173252/
I apologize to whoever is reading this, as I realize you are not actually Hostso the company, but rather just an employee, but I hope you can understand my anger with this situation. Hoping to hear some positive news soon. Thanks in advance. - Bradley
[end of quote of support ticket]
Do NOT, do NOT sign up with Hostso. If you do not believe me just search Google for Hostso reviews and you will find literally thousands more. - Bradley
worst webhost
Worst hosting provider ever. Lots of downtime, unprofessional support. Do not ruin your website by hosting with HostSo. I surprised that I did not find more complaints here about them. There was no month passing without having our site out of service because of their crappy servers. It happened many times before I got fed up that I asked support team to make some simple adjustments, they assured me that it was done, than i had to figure out later that they did nothing. I went back again, I was assured again that it will be done for sure...now you assume that this time they will make that simple DNS change...but noooooo...days passed having or site down before they made that change. / I have all chat log saved with the tech support / Avoid them and you will save yourself from tons of trouble! !
Stay Away from HostSO
I have my domain hosted with this company and it had verious issues
1. Server time out - you will not find this type of server time out from any other service provider. The server will go down without a reason and they will not have any explanation about it.
2. Site changed from http to https/ssl without my permission, request or purchase.
They had my site down (even there own website was down - can you imagine a host provider's website down itself? ) it had been over 6 hours and the site was down and my all adwords ads suspended. They did not inform me about the upgrade or whatever reason the server was down (generally any reliable and good hosting company would inform you about any future updates/upgrades and possible outages. They did not. When the site was live all of a sudden it was moved from http to https. I enquired them if they upgraded to ssl (which is good as i thought to compensate the loss they are upgrading my domain to ssl) but they said it is not free and i have to pay for ssl. (Wow, my site was down, without any information, they upgraded it to ssl without my information, and now they wanted money). when i said i do not want ssl, - the site is still redirecting to ssl but it is again down. I chattted/ multiple times but support team had no clue.
3. Email Blocked (partial my fault too/or maybe not).
One of my marketing manager bought sms advertising service, i am not sure if that caused the mail spam or not -in that they mentioned the email which is suspended. The sms company sent bulk sms (around 3000+) and we were not sure if it had anything to do with the email. We received a lot of chinese emails (not sure what/how that came) and hosting company bocked my email. ( i have been using this hosting company for over 4 years and not even a single spam done by us). The only fault it was we used sms advertising but we were not sure if it has anything to do wth bulk mail (not sure still). we suspended the sms ads and requested the hosting guys to unblock our email which they said not possible. I requested at least enable my email so that i can copy my emails /contacts and details (even though they can still keep the email blocked for sending /receiving emails) but no support. They asked me to create ticket, i created ticket, explained everything but the person responding do not have any idea how to unblock it (which is causing more business loss).
4. Support
Mon-Friday only, they do not have any phone which you can dial. I suggest you should go for a hosting which offers good support and reachable by all means (phone, email chat 24/7 even though it costs more but always better to go with a quality hosting with good support instead a cheaper one with no support and no reliability.
5. Another amazing thing when i complaint to the hosting company support staff JANE (maybe madeup name). they just suspended my account without my hosting backup instead resolving my query.. Highly insecure and unprofessional staff. See her threat (first she said she is going to block only my one email and i could use another ) when i complaint about the issue - she threatned to suspend my account (Amazing):
"As per our last discussion, you were requested to enable the account access only for one day on 27th January 2018, It seems that you did not downloaded the backup. please note that we are not going to enable the email access to use on our server, also all logs was provided you. If you did not download the backup within one hour, your account will get suspend, as were updated that you are going to move the account."
Now i told them i will move my account elsewhere but i need the time to download/copy my data. I told them they can still keep my email blocked (so i cannot send receive emails) just copy what i have for last four years. But instead helping there they just suspended my overall account.
I would advise everyone to go for good hosting agencies (if cheaper go to exclusivehosting or hostgator or godaddy if faster go for inmotionhosting and few more ) instead this pathetic host (seems run by a novice) please check reviews and comparison (instead paid comparison) of each hosting company before you make final decision.
Here's the 2nd bad review of Hostso out of the thousands you'll find on the internet. I can concur with EVERYTHING the previous poster has stated. My sites somehow disappeared today, as well, and rather than write it all out I'll just paste the support ticket I created earlier:
Somehow, ALL of my websites have disappeared. Add-on domains and databases are still showing through Control Panel, but NOTHING is left in my File Manager. This isn't the first time this has happened, not for me or thousands of other Hostso customers (which you don't seem to care about, since it's been going on for so long).
Before you give me your canned answer of, "Sorry, we don't do backups, " let me quote this from your front page like I did the last 2 times this happened:
" "Feature Packed!
Easy to use Control Panel, Virus Scanner, SPAM filter, 50 Free Website Templates, New! Easy to use Online Site Builder, Fantastico! Script Installer, Shopping Cart, WebMail, Unlimited FTP, Sub Domains, Daily Backups, Awstats Statistics, PHP, CGI, MySQL, MS Frontpage Extensions and much more."
You'll notice in there that one of the 'Featured Packed!' items is 'Daily Backups'. Since this is obviously Hostso's fault, I expect my sites to be restored. These sites are how I make my living, so every hour it's down is literally taking food off my family's table.
I know for a fact you do daily backups because every time I finally quote this to the technician, you miraculously find the backup and have my sites restored.
2 more things I should let your technicians know is that, for the last, somehow my index.php files keep getting CHMOD'd to '000', and I have to rename them, then delete them, then reupload an index.php file.
Also, the error I am getting now is a 403 Forbidden, not the expected 404. Hope that helps narrow things down for you.
And a quick BTW that you might want to pass on to your boss: Someone recently set up a Facebook Group called 'I Hate Hostso' s/he might want to take a look at.
[Edit:] This FB group was taken down within a week, so I have recreated it myself. Anyone who has a FB account that would like to join and complain please join here: http://www.facebook.com/groups/465327100173252/
I apologize to whoever is reading this, as I realize you're not actually Hostso the company, you're just an employee, but I hope you can understand my anger with this situation. Hoping to hear some positive news soon. Thanks in advance. - Bradley"
Do NOT, do NOT sign up with Hostso. If you don' t believe these 2 reviews just search Google for "Hostso reviews" and you'll find thousands more. - Bradley
I had the same experience. If I had been aware of that, I wouldn't have had subscribed the service from this company. It is the worst one I have ever come across. If you are serious about your web site, you'd better stay away from this company. I assure you that it will fail you.
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