IBSN Tax reviews and complaints

To, Laxmi or any other representator of ISBN. Stop making false claims here and yes You are cheater. For all - these guys did wrong claimed for me. I have even proof (screenshot of IBSN portal) where I asked them this claim is incorrect. They didn't agreed and continued filing it. Now I received IRS audit notice. Same as above, after all the number unreachable, I sent numerous mails to all so called CPAs of IBSN. Finally they sent me a form to fill, which i did. After that nothing happened other than sending me fraudulent emails about representing my case. Finally I got statement from IRS and the due amount. I have paid to avoid any further complication. And Laxmi etc... don't defense your self.
DO NOT TRUST IBSN. IF YOU ARE STILL - YOU ARE STUPID

I filed tax through IBSN in 2010. Initialy, they gave a draft filing details which showed amount return from state. But, after filing the amount was deducted from my account. I called/emailed them for the explanation, but, no response. Now, I got the IRS audit. I sent an email to TRU@ibsnus.com as mentioned in their website for tax representation. But, no response. I have all proof for their mistakes.

IBSN Tax- I am not able to trace my file returns and there is no sign of IBSN. I am unable to contact them. NOw since 5 days I find that their website is also not accessible. I doubt if they have filed my Tax returns. Now i am worried about the amount that they have charged me. can anyone let me know where should I go and complain?

I tried calling ibsn team and dropped many emails but no one is replying. I already paid for my tax return and wanted to make some correction to return but now they are not responding. I am planning to fill my tax return from some other company even I already money to ibsn. IBSN team is you listening then my last name is Dhannawat. check in your database.

Don't trust IBSN. Looks like they are out of business.

I also have been sending emails and tried all the possible phone numbers on IBSN website, all over the internet for nothing. I have been filing taxes with IBSN for 4 years now and just received a letter from IRS for my 2009 tax returns where you completely missed filing taxes for my wife. This is my last resort to contact you and hoping IBSN would respond ASAP. my file# is C13950.

Madhusudan DS

Even I am trying to get in contact with them from past 2 months .
I have alrady paid the amount as a Fees. Nothing is working at all.
Even I did not get return and processing fees as well
Please let me know if any one finds there where abouts . Please let me know
I am badly in search of the, contact me @ kaushal.khare@yahoo.com

I have paid more than $400 for tax submission to IBSN. Its been two month and still the IBSN site shows that my file is pending fedral acceptance. I have tried sending many emails and calling the contact numbers provided on the IBSN site. But none of the numbers work.

I want to know what's happening with my tax return. Can someone please update me on this.

Regards,
Chirag Vaidya

They are the worst kind of tax preparation firm. They keep calling you for the tax preparation but once you make payment, they do not take calls or reply to emails.

I made a duplicate payment and I have been sending emails and calling them but no reply. It's been over a month now. I am planning to report them to IRS and BBB. I was so dumb to trust them.

I stay in houston. I used IBSN and i also recommended then to my friends. But they took my money and never gave me the service at the right time. I missed my tax filing deadline and I made at least 10 to 20 calls every day and sent mails after mails to get then to respond. They finally responded. They are not professional. They cannot be trusted. The same was the case with my friend also. He had to make several calls and mails to get these guys to response. Please do not use their service.

Very True

I too face the same issue. Since i had to apply for ITIN number for my wife, IBSN asked me to paper file federal tax and IRS took 2 months of time to genearte the ITIN number and they mailed it to us. IBSN asked me to inform them the ITIN number so that they can eFile teh state tax. I tried to update th ITIN number is thier website under "Notify ITIN number" section, but it is not getting saved there. I then, messaged them many time informing then the ITIN number and asking tem to eFile my State tax returns. No one yet responded. I emailed them but no respose. really frustrating. I dont know what should i do next. Can anybody please help me out.

Even I am facing the same problem. Infact all 7 of my friends who filed thro IBSN have got the notice from IRS. I feel cheated n have found myself in a soup like all others here.

I have suffered the same fraud by IBSN. Big promises but disappeared from the scene when audit came in. After no respite of following up with them, I contacted the IRS agent directly. She was very kind and helped me understand the incorrect entries that IBSN has made in order to give me more refund. She explained the clauses are complete fraud and not allowed by US tax laws. I reasoned with her and she waived all the penalties and interest. The final amount was a fair tax that I should have paid in the first place instead of getting greedy by the false words of IBSN. My suggestion, if you are an expat in US and see your future in this country in near or distant future, then don't mess with IRS.
I have formally filed a complaint with IRS regarding fraudulent practice by IBSN. I hope they get the taste of it and really wish that IRS force them to close their shop and have their licenses barred.

I think these guys just suck at Customer Service and especially the TRU cell. They have make a mockery of my situation. Evene after providing all requisite documents more than 15 days in advance they made me stay awake till 4 AM on the last date of filing the IRS response. That happened more than 15 days now and still I have not received a FAX confirmation on the same. 2 days back I got a second reminder from IRS (seems they have not received any data from IBSN). Now I have sent the second round of data and after 20 times of calling these guys no one even bothers to respond. I hope people read these posts and stop TAX filing with IBSN.

I agree - Samething here Anshuman,
Me too received letter (received second letter) from IRS and IBSN is not responding
IBSN responded ONLY untill I paid $206 for the representation. after that no respose. I have been sending couple of emails almost everyday and also trying to call them. I lost $206 extra on top of what IRS is asking me to pay back. I just don't know what to do!
ME TOO SUGGEST, PLEASE DO NOT FILE YOUR TAX WITH IBSN

Sumesh
Maryland

They are very big Fraud company. Initially they will show you a huge teax return amount & will ask for a processing fee based on that amount. But once you submit the processing fee, they will come back saying you are not eligible for the prevoiusly told amount & they will tell you a much smaller amount . But they don't return the excess money they have taken from you as processing fee.
In my case, I was initially told that i will get $3900 as refund & charged $435.23 as processing fee. Once I gave the money, they informed that i will get $1300 as tax refund & they promoised to return $300 from processing fee. Since then it is 3 month over but I haven't received the money yet . I have called them several times but nothing worked. They don't even respond to mails .

Yes, I'm sufferiing now. IRS selected my last years return for audit. Despite multiple phone calls and emails, IBSN never responds properly. I got few responses saying the TRU team is working on this case. IBSN is really unprofessional and they don't do anything but play games and increase your frustration when you got delected for Audit...Now I think I should deal with IRS myself

hello all, do any of you have any estimate on how much i will be charged by irs (given 10k and 17k) are my itemized deductions in 2009 and 2010.

I 100% agree...is there way to file complaint against these guys..? so even they are held equally responsible by IRS..

They have done to me also... I want to file a CASE against MYIBSN they have not file my State Tax I tried to to IBSN on Phone number given and NO Answer on all phones and some are switched off.
I sent mails to all the mail ids given but no reply from past 2 months.

I am looking for some good Lawyer to file a case. US Government should BAN www.myibsn.com website.

HEY...

IBSN..DOES THIS TO ME...

I WAITED NEARLY 2 MONTHS AND CALLED CALIFORNIA STATS IRS.

check the state where you filed tax returns and mostly you ended up having query... ask quickly...OR you will be end up in big problems...

I am not understanding how when you file taxes with IBSN and you get audited, they refuse to response to your email or phone calls. I am hoping some spokesperson from IBSN sees this and tries to do some damage control. I have hired a lawyer now to go behind these ###s and am happy so spend money of my own to shut these people down for good.

IBSN has the worst customer service I have ever seen. I filed my taxes with this company couple of years ago and the service was so horrible that I never filed my taxes after that. The only thing they cared about was money at that time. Once I paid the money, they never cared about my requests. A simple example of how crooked this company is, after I paid the money, I requested the copy of my tax returns for that year and the customer service person assured me that he would call me back and will help me get those documents. I just waited, waited and waited and never got any response from them. I again called and this time someone else picked up the phone and the same thing started happening again and never got any response again. I didn't have enough time at that time to follow up so didn't inquire much. This year I need those transcripts for something and when I called the "customer service" again, I was told that this time I would have to pay some money in order to get those documents. What a bunch of ###s, when I asked them many times in the past they never cared about my requests and never gave me my documents and now they are asking for some money. This is ridiculous. I am going to the court as I have those customer service numbers in my phone bills.

To, all the guys do yourself a favor, go somewhere else. You can get your taxes done somewhere else for a better price and you won't have to go through their horrible customer service.
(When I asked my other accountant to get me the tax papers for other years, I got them in couple of hours only.) This shows the difference.
This is the biggest fraud company I have ever seen. I am seeking legal help now to sue this company so that they can not screw the honest and hard-working customers in future.

I had same problem, I paid $2600 to IRS. Calling IBSN on this waste of time and no one will pick the call.

Hi Laxmi,
The IBSN Client log-in website is not working?Please restore it as soon as possible.

Thanks
Sheelendra

I do agree with all the comments added here. I got selfish some years back when I was promissed huge tax refund by these people. now 2 and half years later when IRS did a random audit, my case got into check and now I am paying 2000 USD to IRS and state revenue department.
I recomend noone should do business with IBSN. I big NO

ISBN is a completely non-compliant towards taxes and misguided many tax payers by including the unprofessional and unapproved methods of deductions. I fall victim for it and payed hundreds of dollars to get their service including the error free tax representation. Now that i have sent like 5, 6 reminders i have not got any responsive till date and all the numbers that are posted on the Web are proving to be no responsive anytime. I have filed taxes for 3 consecutive years and i suspected somehow this year that their methods of tax filing is completely non-compliant with IRS rules. I will be sueing them soon with all evidences.

Srinivas

This company file the tax return for many indians in USA. Couple of points everybody should know before making deal aith this company:
1) Biggest fraud company I ever saw. They promises big tax returns and file taxes with fraud. for this you will end up paying hude tax summary fee..150$ to 400$.
What you will get for sure as return:
- Very very poor service. Till the time you don;t pay tax fee you can receive 2-3 call a day from customer care/IBNS. but once fee is paid and now you have any query on tax return file or need any information believe me guys you will keep on doing follow-up without any response from them. Most of the contact numbers will go to voice mail. emails will not get any response and what is left is FRUSTRATION

- Believe me not this year or next year but there will be one day for sure you will get audit notice from IRS on your tax return and IBNS will easily escape from their responsibility and you will keep on fighting or negotiating against IRS and what will result
PAYING extra tax return with penalty and intereset and you will find you are EMPTY...again big FRUSTRATION guys.

SO FILE TAX WITH IBNS AND GET FREE FRUSTRATION today or tomorrow.OOPS SORRY IT"S NOT FREE..YOU PAY FOR IT.

LAXMI IS BIG FRAUD BE AWARE OF HIM.

So file your tax with IBNS on your own risk..better not to file with them . this is from one of the ustomer of IBNS.

I am also having the same problem with IBSN and they have made no attempt to contact me or uphold the tax representation I paid for in the event of an IRS examination which is currently the issue. I am also planning to take legal action, so if you are interested in being involved in a CLASS ACTION LAWSUIT against IBSN you can email me at cox.terri@rocketmail.com. I am starting a petition for anyone who has been wronged by this company and is having to pay thousands because of their errors. If this sounds like what is happening to you then sign the petition and lets start the legal action.

Hey, I am exactly on the same boat. Jollin actually responded to my email saying that we will look into this issue. Now that I am worried they might ask more money for my documents!

I guess I am another victim on IBSN never ending malicious practice of luring individuals into their deceptive net and then pulling of any support whatsoever once the tax returns are filled. Support for 7 years is basically a mockery - its just to attract the clients. Their motto appears to be "go to hell".
I had filed 2009 returns through IBSN for which I received audit report from State tax dept. I have been following up with Archana and Jissy (IBSN staff) with dozens of daily calls and emails but no response.
I would warn everyone to keep away from this fraudulent firm 'coz initially it's tempting to see the kind of returns they get for you but trust me you do not want the headache of tracing them for audit response and finally end up paying the difference that you would have initially benefited from IBSN (that's my 2 cents).

I have faced the same issue. I am not able to trace my file returns and there is no sign of IBSN. I am unable to contact them. NOw since 5 days I find that their website is also not accessible. I doubt if they have filed my Tax returns. Now i am worried about the amount that they have charged me. can anyone let me know where should I go and complain?

Just in case anyone needs this, I found a blank fillable "2014 IRS 8879-S" here:8879.S.

Great article. Thanks for the info. Does anyone know where I can find a blank form 8879 s to fill out?

i have been trying to contact them for the last several days. I was audited for a previous year return which IBSN had prepared. I have received no response from IBSN and thus ended up paying penalty and interest on top of the difference. Once they have got their fees, they are least bothered about their customers. NEVER WILL FILE TAX WITH IBSN.

I am also a victim... I tried filing with them in 2011, but there service was worst.
Finally, I filed with Jackson & Hewitt.

Unfortunately, I piad the fees and they told me I would get my fee refund after 18th. April, since then I have been sending number of e-mails but there is no response and their numbers doesn't work.

THESE ARE THE BIGGEST CHEATERS... I HAVE ALSO HEARD THAT THEY ALSO FILE FOR BIG COMPANIES EMPLOYESS (LIKE WIPRO, ETC...) NOT SURE HOW THEY ARE IN BUSINESS.

I am planning to file legal complaint against them...

I am also having the same problem with IBSN and they have made no attempt to contact me or uphold the tax representation I paid for in the event of an IRS examination which is currently the issue. I am also planning to take legal action, so if you are interested in being involved in a CLASS ACTION LAWSUIT against IBSN you can email me at cox.terri@rocketmail.com. I am starting a petition for anyone who has been wronged by this company and is having to pay thousands because of their errors. If this sounds like what is happening to you then sign the petition and lets start the legal action. My name is Terri Kothandaraman and I am looking forward to a response from you. If you contact me I can give you the info to file formal complaints like many other people I have already spoke with who have been cheated by this company.

IBSN is fraud.. Never use their services. They messed up me and many of my friends tax filing.

IBSN is no 1 froud company. dont file your tax returns thru IBSN

I agree 200%, same happened to me. So far they didn't respond. IBSN is a big cheater, fraud, mother ###er, ###. I'll ### you IBSN.

I think, we all victims should write to IRS about IBSN Tax company and get their license cancelled. They are not trustworthy for a country like United States. I would request all of you to register complaints about IBSN Tax file company on IRS website. Lets make sure that we are the last ones to be cheated :-(

Hi,

My file no is R62333 . I found that your computation is based on initial tax summary. I was sent additional information that you missed bank amortization and expenses at clients. Then I was send a revised tax summary. But the file you have sent is as per original tax summary. Requested to prepare return revised tax summary. But never received any response from you. I already paid the required amount. There is lot of prompt ness before I paid the amount. After I paid the amount there is no response from these people.

Thanks and Regards,
Rama

IBSN (myIBSN.com) has not refunded the tax preparation fees that I had paid them. Its been 7 months now and I have tried every possible way to communicating with them. Based on an initial estimation of my tax refund, I paid them a fee and after I got the detailed statement I found a number of issues with the initial estimation and the final refund was much lower. They were to refund the difference in fees of more than $200 but they have never paid it back in spite of repeated follow up with them.

These guys are complete cheats and and i would like to advise everyone to stay away from them as far as possible.

I used their service because I needed to submit thru paper and not online.
My filing papers were created five times. Each time there were errors and errors. It was me who had to tell them what to do point out all the stupid errors. After the filing end dates, they closed most of their phone lines and stopped responding to escalation in a timely manner (ever after they came back from their company levelvacation). When I check the gov site, I dont see that my tax has been filed. I have been posting on their site abt the status of my state tax filing and there is no response.

I had paid $500.03 for the tax preparation service. The actual amount for the services I availed are $250. I had contacted the business several times over phone and email requesting for the refund of the excess amount they collected from me. It has been 6 months but I have not received my money. Before the payment, every day they used to call me asking to make the payment. After payment there is no response and if someone attends the call they will transfer to some other person and I had to explain the entire story. The response I get is that my request is forwarded to accounts department. This is the same response since 6 months.

This is not at all a customer friendly company.
It is over 20 days but they could not compelete filing my tax. They simply do not care about client enquiry.
Even though there is a formal procedure for escalation.
however they do not have any standard SLA for response to be sent customer .
They are only super-active when it is time to take money for customer tax consulting.
I am just wondering how can so customer unfriendly corporation exist in this competetive world?
If you feel like consulting IBSN for filing your tax think over and over again. Their service is reallly really poor. They do not even bother to reply client mails.

Worthless service provider...

Hi,

I filed my taxes with IBSN last year and I was charged a fee for a servce (ITIN application for 2 dependants ) that was never provided. [File number is m55684] I had to do the ITIN forms myself. When I asked for a refund, I was told it was busy tax season and they would definitely refund it later. I waited. And nothing happened. I called several times during and post the tax season but there was just one answer - "we will do it soon". I was even asked to write an email to a senior member of the IBSN group which I did - but as I could have expected there was no response.

Now it is tax season again and IBSN tells me that I will get my refund amount adjusted in this year fee. That means that I need to buy service from them again in order to get my fee refunded. If I decide to not go with IBSN - they just keep my money. This is just not fair.

With all respect, Mr Laxmi Palaypu - If you deem your company to be fair your customers, I would ask for the fee refund to be made to me regardless of my decsion to continue with IBSN.

I have been charged for Itemized deductions but I have chosen standard deductions. I need to get refund of 160 $. I called several times but no one picked up the phone for 2 months. At last one day someone from the customer care lifted the call and asked me to put a message through "Notify Escalated Issues" and asked me to drop a mail to Ravi Shankar who is in-charge of Tax returns. When I escalated this issue, I got the below reply from Ravi Shankar.

"Dear Taxpayer-- The reversal request is forwarded to the finance dept and shall see that this amount be reversed at the earliest and this delay is due to the delay from our insurance carrier in reverting the payment. We appreciate your kind cooperation until such time".

This was given almost a month back, but no response after that. I am trying to call them no one is picking the phone. Now even I am trying to send mails in "Notify Escalated Issues" but it's showing "Invalid Staff ID Provided".I sent many mails directly to Ravi Shankar mail id but no response from him.

I really frustrated with this IBSN TAX. Please never ever file your tax returns through "IBSN TAX". I am wondering how come this company is cheating many guys.

These guys are not professional, they won't respond to your complaints at all. They are somehow managing to get some good returns. During Initial processing they will call daily and rush to complete everything.

I went to through their initial process and paid the fee. Later i decided not to file with them and they mentioned a part of fee will be taken by them and remaining will be reversed in one week.

They didn't reverse even after one month and every time i call them its in progress and they say they need the management approval. They won't even give the proper details, who can resolve it. Finally i got the email address of their management and sent a mail. No reply from management as well.

Get the quote, they will rush u to pay the fee. Take your time, check with few other agents and take your decision. Once you the fee, that's it. Its gone, you won't get it back.

IBSN is a cheating, lying and totally a shady company living upto their only motto of cheating their customers. I have been filing tax returns with them for several years now and it has been very atrocious this year, they charged more than 400 dollars for preparing the tax returns. I was given the tax preparation PDF only after paid the amount. But the tax calculation was so wrong and they claimed so many deductions that I was not eligible for. I certainly think that their customers will be audited by IRS due to IBSN's cheating tactics.

Having said this, i contacted IBSN atleast 15 times through email, sent messages and escalations on their website. But those damn crooks did not reply to one of my email. All their phone numbers are never answered, i have wasted a lot of time and totally frustrated with their pathetic service. I am going to file my tax through some website or HR Block (even if i get very less refund) and get over this. I dont know if I will get my money back because I have read a lot of complaints about them not returning any money.

Does anyone know how to sue their ### in a US court. I am totally sick of these crooks who cheat their way around the tax system.

Do NOT use the services of IBSN. I have tried to file tax with IBSN, the people take care until you pay the fee. I have left them several mails from Feb, using their message box and regular email and none of them were replied.
Please file taxes yourself and definitely you will do much better job than IBSN. (even if you got an F in Mathematics)
They crapped up my filings, called me to say they filed it wrong, and no udpates on my filing later. All the information I see when I login is wrong.
BTW you will not get any referral benefit as well, so do not try doing it.
The worst service ever.

Vinil

Oh they sure are horrible in responding back. or receiving any phone call's

Here is what i did..
I sent Angry email to all the email address that ever communicated to me, all email address on there site and all email address i could find on internet.

At least i got someone to respond.

I completely agree. Everyone should stay away from IBSN Tax (myibsn.com) at all costs.
They will cheat you at every possible opportunity.

Oh they sure are horrible in responding back. or receiving any phone call's

Here is what i did..
I sent Angry email to all the email address that ever communicated to me, all email address on there site and all email address i could find on internet.

At least i got someone to respond.

I agree with Samarth. They have fradulent means of filing taxes.