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The good, the bad, and the ugly - discover what customers are saying about identity force

Welcome to our customer reviews and complaints page for identity force. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with identity force.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used identity force's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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9:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

identity force Deception and false charging

These people unknowingly charged me for their "identity protection service"-about $15 a month. I discovered through Google that, if you visit the site Spokeo.com (which calls itself a people search engine) and register for their trial membership, that they have embedded in their fine print your acceptance to also register and pay for Identity Force's "protection, " an unrelated service. I called Identity Force and they did refund me two months.

The irony of this is that Identity Force claims to be a service that protects you from theft of your identity and personal information. Yet, here they are engaged in deceptively obtaining your personal information in order to get your money. Identity Force is clearly aware of the problem-they actually have a dedicated phone line for unknown charges on your credit card. Have you seen such a thing anywhere else? I haven't.

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jessicaladd
Fort Hood, US
Aug 13, 2012 5:41 pm EDT

I signed up for a free trial with Smarter Credit aka " IDENTITY FORCE", memberservices@smartercredit.com or contact # [protected] and have a pending charge of $14.95. I blocked my card and they better drop that charge. I am very upset about this and hope it gets resolved real quick!

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sandeepbirdy
IN
Jan 31, 2012 7:36 am EST

Same thing have happened with me and i am being charged since last four months from my Credit Card. I too have subscribed spokeo for once but i have never puchases anything from identityforce. Dear friend please let me know where did you contact to get your money back.. Thanks

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1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

identity force false charging

i was charged for services not rendered on [protected] they charged my acct. 14 95 US dollars. I do not ever remember that I have placed an order for such sevice

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Truth Revealer
Menlo Park, US
Jun 04, 2011 9:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

For 8 months I received a charge of 14.95. Signed up with SPOKEO PREMIUM and they gave my credit card information to IDENTITY FORCE illegally. Never once did I sign up for Identity Force and they are relunctant to reverse charges or help me in any way. Both companies are passing off the blame to each other and nothing seems to ever get resolved. I think it is time to contact 7 on your side. Companies like this need to be exposed for their bad practices.

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junl
US
Mar 08, 2012 2:04 pm EST

I agree, they just charge my credit card with out telling me that they were charging me for a last year service that I never used It is a scam. It is a very bad business practice. Now I am waiting for the refund but i will posted if I get it or not. So far looks that I lost it.

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thenewjackieo
US
Mar 28, 2011 11:29 pm EDT

I had the same problem, and called their number. I had signed up for Spokeo.com, and when you give them your credit card information, they automatically enroll you in Identity Force. It feels like a scam, or at least a misrepresentation. It's all there in the small print if you look for it. $14.95 a month, to your credit card, for a service you didn't want. That's bad business practice, but they were quick to refund my cash.

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