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10:29 am EDT
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immigration unit Immigration Unit

I wish to complain about how I was treated by the Immigration Unit in Thailand. I am an American citizen who has fallen in love with a thai girl from Bangkok. We first met in Bangkok when I was on holiday there. The first two weeks were great and so I asked her to come back to the states with me. She did and we ended up getting married. We then flew back to Thailand to visit her parents and to look at getting her a US visa. When I arrived at Bangkok airport the Immigration Unit there started questioning us just as we got off the plane. I told them that we had fallen in love and that we were now married and we were visiting her family. I made it very clear that she was going to apply for a US visa and come live with me however the Thai Immigration Unit insisted that it was my intention to get a Thai visa. After some heated arguing I was detained for 36 hours! I don't know know if anyone has ever been detained in Thailand but it was a total nightmare! Does anyone know where I can make an official complaint? I have tried the embassy but to no effect!

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Jagdish M Kherala
US
Aug 08, 2016 5:16 pm EDT

Respected Sir/Mam
I from India, Gujarat

My name is Jagdish Kherala

We went to Bangkok Suvarnabhumi airport on 8th July for on Arrival visa but Thailand Immigration's didn't allow for on arrival visa they did not give any reason. I asked Bangkok Suvarnabhumi Immigration many times to give reason but they didn't give any reason, A very, very bad behavior with us its very horrible if I ask any officer sir please what is the reason so I can solve the problem but they were not listening to us.
I’m asking many times need to call Indian embassy they didn’t allow anything
We got everything including return ticket and hotel booking and each person had minimum $1200.00 USD. We spent money for air ticket and hotel booking around $11000.00 USD and they didn't allow for visa.

First everyone not understand what they do, take down some palace in airport
Stopped us all in one room, not giving permission to use the toilet, no water and no food He was mentally harassed, Thai immigrations behave like we are criminal.
They sent us back to India without giving any reason Bangkok to kolkata return ticket price double so all guys paid double amount then same kolkata to Ahmedabad double price hotel booking tour packages all payment not get refunds all money we are losing plus mentally harassed .
Thailand Immigration department harassing 12 person without any reason. Why they do horrible behaviors with 12 tourist comes in Bangkok Suvarnabhumi airport
What is the problem that’s people? Why they didn't allow us for visa?
I have attached all paper and document if you need to re verification please check at list my all paper its really horrible behavior.
Can anyone help me why they do horrible behaviors with tourist comes in Bangkok Suvarnabhumi airport?
Photo of passport attached
I share my all document please check

I just need information if we are come again for 5 Night and 6 days tour and Visa get from India Royal Thai Consulate - General, Mumbai

So facing any problems ?

I need to use my money in Pattaya, Thailand

We are tourist I need only any writing letter for safely Immigration department and make tour and then go back to India

If you need my side anything i can do, don't have problems

we are don't need to waste money every time, 8th July make problems immigration

I hope i getting positive response

If you not able to any help so let me know, 8th July make Immigration problems without any reason

If i get letter OR any safety guarantee from Immigration so i don't have problems to come again OR if you not give me any guarantee so don't need to come again, so we are make trip another location.

I hope look forward to receiving a response from you within 24 hrs of receipt of this letter.

Yours faithfully Indian

I hope there someone listening
You’re faithfully Indian
Jagdish Kherala
Phone: +91 [protected]
Email # jagdish.kherala@outlook.com
Thank You

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Jagdish M Kherala
US
Aug 08, 2016 4:50 pm EDT

Dear/Sir/Mam

I from India, Gujarat
I have everything return ticket and hotel booking each person have minimum $1200.00 USD
We went to Bangkok Suvarnabhumi airport 8th July on Arrival visa but Thailand Immigrations didn’t allow for on arrival visa they did not give any reason I tell you Bangkok Suvarnabhumi Immigrations many time what reason no one tell any reason, A very, very bad behavior with us its very horrible if I ask any officer sir please what reason so I can manage but A very very bad behavior with us ask me you go back India
I spent money for air ticket and hotel booking around $11000.00 USD for very bad behavior

Thailand Immigration department harassing many people without any reason

Why they do horrible behaviors with tourist comes in Bangkok Suvarnabhumi airport?
What will I answer?

Why Thailand immigrations not allowed 12 person I already complaints Indian embassy I saw all paper Indian immigrations department asking me Thailand immigrations give you wrong reason you don’t have money may I know I have everything so why getting wrong reason
Why they do horrible behaviors with tourist comes in Bangkok Suvarnabhumi airport?
Bangkok Suvarnabhumi airport Immigrations department all person send back Kolkata India then I purchase ticket Kolkata to Ahmadabad if I don’t have money so why I’m travel by flights
That’s is meaning less bogus reason
I attached all paper and document if you need to re verifications please check at list my all paper its really horrible behavior

Everyone have own business in India

And facing Thailand reality may I know that’s is reality?

Please check attached my document
May I know anyone help me for that’s they do horrible behaviors with tourist comes in Bangkok Suvarnabhumi airport
I sent required all document earlier like passport copy air ticket and hotel booking

I just need information if we are come again for 5 Night and 6 days tour and Visa get from India Royal Thai Consulate - General, Mumbai

So facing any problems ?

We are tourist I need only any writing letter so safely tour and then go back to India

If you need my side anything i can do don't have problems

we are don't need to waste money every time

I hope i getting positive response

If you not able to any help so let me know, 8th July make Immigration problems without any reason

If i get letter OR any safety guarantee so i don't have problems to come again OR if you not give me any guarantee so don't need to come again, so we are make trip DUBAI.

I hope look forward to receiving a response from you within 24 hrs of receipt of this letter.

Yours faithfully Indian

Jagdish Kherala

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malli prasad
IN
Sep 14, 2014 7:34 am EDT

hi my name is m.prasad {india}, we are 5 membars journey india to bangkok, last 09/09/14 we have allready visa and 150000/ thai buts, we arrival morning 3.30 air asia don mueang airport, we are in Q thai imigration some officer called he went dork room, 15000 thousand butts asking .iam not given, nearly one hour waiting one police officer enterd my issue and then released .we are fearing and angry, pls try understan we are tourists dont repeat ...

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FaysaL ALi
PK
Jan 02, 2014 7:48 pm EST

R/Sir, My Name Is Faisal Ali, Im Belongs to Pakistan, I am a Business man, And my Few Friends are Also Business Man, We Decided November 2013 that We will Going thailand And Malaysia For Happy New year, And chill There, So me and my friends Contact a Traveller Agent for Applying Visa And tickets for Malysia And Thailand, Bankok and Also Complete the Legal Documentation Like Bank Statement, Original CNIC, And Passport, And we Get it, we are 7 friends To Go for this tour, My ticket Number is ALI FAYSAL MR Ticket Number [protected]. PNR Creation Dt: Thu, Dec 12, 2013 Glalilio Booking Ref: PD4XFU (36BGMI) Issuing Agent JUNAIDI TRAVELS AND tour Code:IATA No: [protected] Flyer No: Passport; INV ISRA Date: Sat, Dec 21, 2013

I mean each and every thing for tour for thailand is Complete, And i was Reched Bankok 28 Dec 2013, day befor yesterday, But Immigration of Bankok is Catching us no any Reason, We Was 7 But our 2 person pass Out from Immigration Counter, And 5, Also with me, are Catching us with out any Reason, . Im asking them respectivily that Y u r Misbehaving Us, We Have Also Show Money, 10 thousand dollars approximatly, But they No listening our Request, And they walking us One office to 2nd office, 2nd office to third office, Here and there But No reason tell us, And we never Dont know that What Happening with Us, And Finally We are in Detaing Room Of Airport, Than we think that Bankok immigration Was deporting Us, . We dont Any Reason About that, . We were try to Know what is the reason for Deporting us, We Expend Money in ur Country, We R Business mans For Entertaining here, attending new year party, but No Reponse, We Were Bagging but no respomse, . And miss behaving, And We were Deporting From Bankok, reason is that we have no Hotel Booking In Bankok or Thailand, and no Hotel Booking in Malaysia, . And How can reaced to Malaysia from Thailand, coz We Also Have 3 Month Visa of Malaysia, . And we No Money Showing Where in Bankok, Thai immigration is Lier, We Show Money Font of Thai Immigration, Only we have no Hotel Booking, Its Blunder of us, thats why we r Deporting... Our 4 Laks Rupees Waste, Time Waste, And Insulting Us thai Immigration Like a Theif... Its All Human rights Voilation, . We r Humans and Civilians, Too Much miss behave thai Immigration, Plzzz Beg request, And Give the Tickets for Reaced there.. Thanx My Cell Number is: [protected], Faysal Ali. My Mailing Addres Is: Flat Number 22, 2nd Floor Gul Ahmed Shopping Complex Mir NaGar, Mirpurkhas, Sindh, Pakistan...

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Tired Franag
US
Jul 02, 2012 6:15 am EDT

I wish to express how difficult and far the immigration office is in Bangkok, actually is another province. For people as my self having to make a pilgrimage every 90 days out there is a nightmare. Taxi drivers don't know where it is, even when I say it in Thai and written on a napkin.
For people on holiday can you only imagine how difficult it is for them? What impression do they get of Thailand having to reach an office hours out of the capital where nobody knows where it is, or how to pronounce it.
Could the fine immigration office consider opening smaller offices offering limited services like 90 day checkin or reentry permits.
Sukamvit and Silom are high 'Farang' areas?

Thank you for your understanding

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johnstevenson
A, GB
Apr 01, 2011 11:06 pm EDT

forgot to include the article;

http://news.bbc.co.uk/1/hi/england/cambridgeshire/8623025.stm

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johnstevenson
A, GB
Apr 01, 2011 11:06 pm EDT

There was a news article on an Immigration Unit in the UK;

"A police negotiator is in talks with detainees at an immigration unit in Cambridgeshire after what was described as a "disturbance".
It follows the death at the centre in Oakington of a 40-year-old male detainee in the early hours.
A number of officers wearing protective kit are reported to be at the scene.
There are no reports of injuries and the man's death is not being treated as suspicious. The centre is run by the UK Border Agency.
A spokesman said: "At about 3.55am there was a sudden death at the centre - a 40-year-old man, a detainee.
"Investigations are ongoing into that but we are not treating it as suspicious. Later in the morning - around 10am - there was also a disturbance involving detainees.
"We are currently at the scene negotiating. No-one has been hurt.
"At the moment we are negotiating with the detainees."
He added that he believed detainees were using the incident "as a way of protesting, trying to get their point of view across".

You can read the article here;

I have also heard there is a similar unit in Egham.

If I was you I would try complaining to the US embassy and see if they can raise it with the Thai immigration unit? Best of luck!

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FDL_HOU
Houston, US
Mar 29, 2011 3:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No, it's Thailand.

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mrstraw
Avon, GB
Mar 28, 2011 10:49 am EDT

Hi,

I was detained by the US immigration unit in detroit for several hours. They had a complaints procedure and eventually I got them to apologize. You should ask the thai immigration unit if they have something similar.

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3:55 pm EDT

immigration unit Immigration Unit are fraudsters

I engaged Immigration Unit last June 2008 for immigration to Canada. They send me a pile of forms and since then I never heard anything from them. I tried in vain to contact them and even went to their offices in Sandton and I was confronted by a 'To Let' sign. I asked tne nearby offices and noboby seems to know where they went. I even tried some of the cell numbers that I was given, they are no longer functional. I have been swindled out of my hard earned money trying to embetter mine amd my families life.

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8:20 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

immigration unit Liquidator's/ Administrator's Letter

I paid £5, 000 also to Immigration Unit in January 2009 and we were told also that we could be out to Australia within 4-6 months working and if we were not successful in getting our Visa we would get a refund.

I am trying to claim my money back just now and have been asked to get a copy of the Liquidation/Adminstraor's Letter.

Have no idea how to get this. Can anyone advise.

Thanks

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n0166895
Birmingham, GB
Apr 13, 2010 11:10 am EDT

You need to write to trading standards and theyll provide you with one!

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1:23 pm EDT
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immigration unit failure to provide full service

I paid the Immigration Unit proffesional fees of £4800 and they have now ceased trading. I have had no contact from them, and dont know how to reclaim my fees.

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wayne'o
AU
Feb 09, 2016 1:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I'm sorry to hear about all of you poor peaple who have been taken by Ryan and Han's Kroonenburg.I would love to help all of use. I'm not sure how all of this work's but I think I have a way of finding out were they all are, I also have many more story's that could help in the media eye's. My name is Wayne Kroonenburg and yes I am directly relate to both of them. waynekroonenburg@hotmail.com talk to me and I will try and help.

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chinkybarker
US
Oct 07, 2015 6:50 am EDT

Hello every one, i also was one of many, i felt sick of losing so much money for nothing, ya i did all my home work as well but it came to nothing, i tryed everything to get my depsoit back .To this day even after so many years have passed it still makes me feel sick knowing people like this can still get away with this, they say dreams cost nothing, but what a costly dream, its all wrong, some one should pay, dont tell me know one new what was going on.

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IrishDevil
ZA
Dec 31, 2011 10:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi there
My and I decided to go through the process of emigrating from South Africa to New Zealand. We did our homework and approached a number of companies in this regard. Finally we decided on Immigration Unit based on perceived professionalism and reports from friends that had used them.
We went for our initial interview with them, filled out the necessary paperwork, sent our qualification certificates etc, and paid a R20, 000 upfront payment. Things were progressing well and then the communication stopped. I tried everything to make contact without any luck. I flew down from Johannesburg to their Head Office in Cape Town, which I found locked up and obviously shutdown. Upon further investigation with the neighboring company I was told that, 2 weeks previously, two gents arrived at 10:00 in the morning and told everyone that they had 30 Min to vacate the premises.
I have tried to find out who the liquidators are I have been to the Master of the Court and to date I still cannot find out any information as to who the liquidators are.
I accept that the money has gone but all I want is our file with our original certificates enclosed. We have copies but these are not the same.
If anyone has any information about this I would be eternally grateful.
Regards
Dave

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VisaConnectionVictim
A, GB
Apr 16, 2011 6:34 pm EDT

We paid £2300 to Clare Molnar director of Visa Connection. They also went bankrupt in 2009. There was an article about it here;

http://www.heraldscotland.com/would-be-emigrants-left-in-the-lurch-as-agency-director-leaves-for-australia-1.827313

I think the credit crunch wiped out a lot of migration agents. I love how ever one accuses it of being a "scam" or a con. The reality is lots of agents went under all around the same time. Did they all plan this together? I doubt it. Thankfully we are now in Australia after doing our application ourselves.

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4cornersvictim
A, GB
Apr 08, 2011 8:57 pm EDT

We were ripped off by 4 corners immigration. We lost £4, 500 and had to start all over again. They went bankrupt in 2009 around the same time as imigration unit, visa connection & live in Australia. There is a thread about it here.

http://britishexpats.com/forum/showthread.php?t=610657&page=2

The company was acquired by another company, however if we wanted to continue with 4corners then we would have to pay another £4500 to the new company. We decided to go it alone. That makes 4 agents who went bankrupt in 2009. Did anyone get their money back? Why did so many migration agents go bankrupt in the same year? Any ideas? We are trying to submit our application before the July 1st deadline. After that we won't be eligible. It just doesn't seem fair.

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Esteban Ramirez
Darlington, AU
Apr 04, 2011 7:33 pm EDT

Hi Stanswanwell,

Well we finally got back our skills assessment. It was rejected due to not enough evidence. I can't believe it! Get Me My Visa promised we would get through, now we have to either appeal the decision or resubmit a whole new application to TRA. We are fuming! So far Get Me My Visa has not replied to any of our emails. No we don't have a back up plan after this. We are pinning all our hopes on get me my visa. I'm not sure who the registered agent is for this company? They are in Australia so they must have a MARA agent but I can't see anything on the paperwork they have sent me and the website is still "under development". We only went with this agent because we were recommended them by a friend of a friend. If it all goes tits up I think I'll fly over there and protest at their offices.

Sorry to hear about your experience with liveinaustralia.com. We had friends who were using them as well however they lost all their money when the company went bankrupt. My sister was using Visa Connection and they ALSO went bankrupt in the credit crunch. I make that 3 agents who went bankrupt in 2009, Liveinaustralia.com, imigration unit & Visa Connection. Does anyone else know of any other migration agents who went bankrupt? Maybe we should form some kind of help group!

Wishing you the best of luck. I will update you guys on our progress!

Esteban

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stanswanwell
asdfads, GB
Apr 01, 2011 11:28 pm EDT

Hi Esteban,

We are using Get Me My Visa and have found them helpful so far but they have really messed us around on our application. We were LiveinAustralia.com but they also went best in the credit crunch and we lost all our money. We switched over to get me my visa as they charged half the price of other agents.

We originally started looking at Oz about 3yrs ago & started the application process early last year; however things don't seem to be going our way.

My nominated occupation is 323111 Aircraft Maintenance Engineer (Avionics).
& it was looking great in January last year - positive TRA, occupation listed on the Occupations in Demand list as 'top priority' etc etc. We were hoping to get State Sponsorship form Western Australia. But we were put on hold until DIAC came up with their new plans.

In September last year we found out that LiveinAustralia.com had gone in to liquidation and we lost all our money. Then in December last year we checked the WASOML list and our occupation wasn't on it! WTF!

So our back up plan is Queensland! It was our 2nd choice, after all. Occupation listed on their SMP, no probs ! Then when we found out that we were WRONG AGAIN. Our application was rejected as "While your occupation meets the eligibility criteria to be considered for state sponsorship, there is not sufficiently high demand for your skills and experience to offer sponsorship at this time. "

Unfortunately, time is not on our side as me - the main applicant is 44yrs young and I turn 45 in August.

I cant believe Get Me My Visa did not check our application before lodging it to Queensland. We are looking at other states but I'm not too optimistic.

Apart from the 176 visa route, we really haven't thought about other options - didn't really want the instability of a non PR visa, being a family of 5... but now we don't know what to do. Do you have a pack up plan at all? We are under pressure with both the age dead line and with the coming rule changes. I cant even sleep at night! I'm not sure you will have enough time even if you have your skills assessed now. It depends how far along your application is. Are you in the UK

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Esteban Ramirez
Darlington, AU
Mar 28, 2011 9:12 am EDT

You paid $25, 000 for a visa? Which migration agent charged you that? That's day light robbery! We are using Get Me My Visa in Darlington Sydney. They charged us $2, 500 but we have yet to submit our permanent residency application and we are running out of time. We have been told that all the rules are changing on the 1st of July and that we may not be eligible for a visa. We received the following email from Get Me My Visa;

Distinction between 40/50/60 point occupations abolished, those points removed from test
Age points adjusted to reflect productive working years rather than youth
Additional 10 point differential introduced for “Superior English” language ability (IELTS 8)
Additional points for extended periods of employment in Australia
Additional points for longer periods of professional experience generally
Considerable additional points for university graduates, particularly for applicants with PhDs
Relative advantages of trade and degree qualified occupations have been reversed
Regional nomination and family sponsorship points reduced
No indication of difference between independent and sponsored pass marks at this stage
Pass mark of 65

This is how it affects us

Occupation: now 0
IELTS 7: now 10
Overseas employment: now 15
Age 40-40: now 10
Community language: now 5
Overseas degree: now 15
=======================
Total: was 120, now 55

We are desperate to to get our permanent residency visa. Has anyone else used Get Me My Visa? We are still getting our skills assessed, do you think we will have enough time to submit our visa before the rules change?

Esteban Ramirez

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Martin Smith
Perth, AU
Mar 28, 2011 4:58 am EDT
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We went to Immigration Unit in 2006 after my wife saw an advert in the newspapers. They made the arrangements and we arrived in Perth January 2007. We contacted them to advise that we had arrived. Rupert told us to follow the plan. then we tried to contact him again and had no luck. We had to engage a migration agent here which cost $25, 000. Then in 2008 Ryan came into our shop in Perth and gave us his card and told us he was involved in Silver Trail. When we said his fathers company did our migration that was the last we heard of him.
Martin Smith Perth, WA

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John J Brown
Perth, AU
Mar 27, 2011 3:30 am EDT

Just came across this ... I was conned out of A$50, 000 by Ryan Johannes Kroonenburg who was involved in a company in Perth, Western Australia called ABS ( Australian Business Services). He gave me migration advice. He son Ryan was involved with Immigration Unit ( ryan@immigrationunit.com) Ryan Johannes Kroonenburg B.COMM, Immigration Visa Services Limited, (UK Company No: 4775143), Virginia Lodge, Blacknest Road, Virginia Water, Surrey GU25 4NU, United Kingdom, UK Calls [protected], or [protected], Fax [protected], International Calls dial ++[protected]
The Kroonenburgs left Perth in a hurry in 2002 when the Tax Autorities wanted to talk to him. He may have a history of this kind of "fee paying advice" Suggest you contact DIMA in Australia. You may also like to contact Richard Gregan who is a UK Migration Agent who has also an interest in the Kroonenburgs http://www.overseas-emigration.co.uk/richard-gregan/

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