InformedRX reviews and complaints

I have had nothing but problems using Informed Mail to get my medication. I have repeatedly had to call my wonderful doctor and tell her to call them and sort out whatever their issue of the day is. On one occasion it took me over a month to finally get them to send my prescription. This was last July/August. I had been calling them since around July 20th telling them to send my medication. Every single person I spoke to (four people) said that it was "processing". I'm glad I kept calling to confirm because a month later (when I had run out of medication) it was STILL processing, even though they had my valid prescription. Their problem? I needed to call and verify my address. I did this at four times. But they apparently never bothered to actually write it down. They've also never bothered to add my cell phone number, though every time I tell them it's easier to reach me that way than the land line. But no, they forever call the land line, and each time I've given them my cell number they say it's the first time they're getting it. They sent a prescription to my local pharmacy so I wouldn't go without my medication, but made me pay the copay. When I told them I expected them to cover the copay, they told me they wouldn't because they had been calling me for several weeks to remind me to fill my prescription. When I told them I had been calling for over a month, I was accused of lying because it wasn't in their notes, until of course they actually checked the call records, then they had to admit they were wrong. No apology or anything, just "Oh, okay." Now, the next time I need a refill, they are telling me I don't have any refills left I can clearly read on their website that I should have two left. My doctor has also confirmed this. And what do they tell me? That I have to call my doctor and have them send the prescription again. They have my doctor's information, isn't it their job to take care of this? It's only a small inconvenience to me, but on principle I feel bad having to always be calling my doctor because this ridiculous company can't get their act together and actually provide a decent service.

Mail in prescription company used by Local 701 Mechanics union in Chicago IL. Company states that you are able to have new prescription filled with in 10 working days of submitting them. NOT true. Their phone service people do not document all they need to on a phone conversation for their convince later on. When they do fill the script after months of daily sending from the Dr's office personnel, by script by fax, phone and their outsourced e-mail service weeks and weeks later your notes on your account pertaining to the weeks of not receiving the script disappear. Therefor making them look like it was sent and filled on time. I recently needed a refund for an asthma rescue inhaler that took almost a month to get it ( the Union let it be filled by a local pharmacist as it was needed NOW not months later) filled . I had said refund approved first through an online service rep and also through my Union and their rep, only to have refund be denied repeatedly.. Also it was admitted to me that you do not have the option to speak to a licensed pharmacist to check drug interactions with the meds you take from them. I was told customer reps look it up on the internet ( I can do that) or have a pharmacist call you back in 7 days . Best bet they said was to call you pharmacist..Ummm YOU are my pharmacy now...anything to beat the law.. Do not leave your credit card on file with them as they will pull your prescription cost out as soon as your refill is sent. ( that caught me off guard)... you are never able to speak to the pharmacy in Florida. The customer service rep in IL and AZ are not well informed about the company and forget about a management person calling you back with help like they promise you. NEVER happens! I learned a lot of sly tactics from this company as to how NOT to run a company form this place...What an unorganized mess...