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The good, the bad, and the ugly - discover what customers are saying about Int Idprotect Mntr Svc

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9:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Int Idprotect Mntr Svc Unauthorized credit card charge

I was shocked to see the charge knowing I had only made one purchase that month. The charge was made to 'Intelius People Search' for a promotional $.99 cent basic address and phone search. The catch is that to get this $.99 search you agree to their terms. Those terms are a subscription (monthly) to their ID Protection Plan for $19.95 that can and must be canceled in seven days to get the search for $.99. Displayed as a special offer you select no but don't realize that selecting the $.99 search signs you up for the ID Protection Plan. NICE LITTLE SCAM that is perfectly legal. It is my fault for not studying the layout a bit more. All you can do is to call the number I listed in this complaint, when prompted to select a number for specific options press 5 and that will connect you to a service rep. Be pissed, tell them how sneaky the whole bit was and demand that they cancel your subscription now! They will not credit your credit card charge, because after all you did make a choice and it was to try to get something for next to nothing. Truth is it cost a few bucks more than the regular search price.
A few million suckers and that's 10 plus million dollars profit last month alone. I think " If it's to good to be true... You know the rest.
Jack Dickson here and I'm checking out.

Read full review of Int Idprotect Mntr Svc and 1 comment
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Intelius_Customer_Support
Bellevue, US
Nov 05, 2009 3:14 pm EST

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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C
3:53 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Int Idprotect Mntr Svc Unauthorized charge

An unauthorized charge of $19.95 showed up on my credit card with a transaction date of 6/3/09. The MCC code listed was 4816 and the company name listed was INT*IDPROTECT MNTR SVC. I called the 800 number listed with the company name and got a recording indicating that the Customer Service Dept. was not available today and to try calling the number again tomorrow.

Read full review of Int Idprotect Mntr Svc and 24 comments
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N53
Yorba Linda, US
Aug 16, 2016 7:11 am EDT

Be careful using Intellius to look up phone numbers. It's only 95 cents for the phone number, but they also sign you up for an identification protection service on a monthly basis. YOU ONLY HAVE 7 DAYS TO CANCEL THE SERVICE. The company does provide accurate phone numbers, but just be careful about their other services.

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penny slone
Westminster, US
Aug 16, 2016 7:11 am EDT

Unarthorized withdraw from checking account

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tyson wiltse
Sun City, US
Aug 16, 2016 7:11 am EDT

You mother ###ers are thieving ###, you better refund my prepiad visa account you stole from me $19. [protected]

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mary jerminario
New Paltz, US
Aug 16, 2016 7:11 am EDT

Posting date of 02/20/10, an entry for $19.95 charge was made to my credit card account under the transaction name of
"INT IDPROTECT MNTR SVC"

This is an unauthorized charge and I want it removed.

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Yuengling1019
None, US
Aug 16, 2016 7:11 am EDT

A charge for $19.95 showed up on my September statement and I just realized it was charged again in October, these transactions were not authorized by me, watch out for this. Now I have to fight the charges to get my back!

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noel smythe
Raleigh, US
Aug 16, 2016 7:11 am EDT

An unauthorized charge detected on my visa card, on close scrutiny of my bank statement, It appaers that a charge of $19.95 has be charged to my account since 6/3/2009.

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Brenda Otterwell
Manitowaning, CA
Aug 16, 2016 7:11 am EDT

This company is charging my credit card each month from US to Canadian $22.25 I did not authorize this each month I will be stopping this on my card

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donthejuan
Salem, US
Aug 16, 2016 7:11 am EDT

I was charged a 19.95$ charge for nothing it is bogus I do not know why this has happened and I want the funds credited back to my credit card.

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marysusan
US
Aug 16, 2016 7:11 am EDT

my friends cc was subject to an unknown billing amount. my computer i as using has been hacked with his cc # how do i contact this company in referennce?

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Bill Magargal
Woodbourne, US
Aug 16, 2016 7:11 am EDT

An unauthorized $19.95 charge was posted to my credity card by a company identified as "INT IDPROTECT MNTR SVC" appeared July 5, 2009 on my on-line statement

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