KOBO reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about KOBO
Welcome to our customer reviews and complaints page for KOBO. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with KOBO.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used KOBO's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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KOBO impossible warranty
My new KOBO (X-Mas 2010) simply stopped working a few months after receiving it as a gift. It had such little use before it just stopped working. In the first three months I owned the KOBO reader, I downloaded a couple of books and had accessed the unit perhaps four or five times. I did not use it since. It lay on my desk for months. It was plugged into my computer to maintain its charge. When I tried to turn it on it was dead. Nothing changes when I turn it on. I have used the reset button three or four times pressing it for 20 seconds and more. Nothing happens. KOBO's warranty /staff require that I outlay almost the price of a new unit to just get it to them for warranty examination and to get fixed/refurbished. I pretty sure the problem is in the female socket on the unit. ALL cables I plug into it are loose making me think that there is a poor contact which is a manufacturing defect.
In fact. with the sales on KOBOs this X-Mas, I could get a new one for the same or less than last year's prices and KOBO is extracting way too much money from me just to return it to get it fixed. I asked for a new unit as a replacement under warranty. They say they would, at best, give me a refurbished unit.
I want people to know how lousy their so called warranty is. Mine was a very lovely but expensive gift from my daughter who was too kind in buying it for me. It was a big stretch for her to make the purchase and I do not have the heart to tell her how useless the KOBO warranty is. Her gift was a dud only because KOBO will cost me as much to have the unit evaluated - and will only give me a refurbished unit not a new replacement at best. If they deem it not a to be a defect - they will additionally charge me for repairs on top of costs = new unit just to get it to them for warranty evaluation. Refurbished or repaired, it will be more than purchasing a new one as it would to purchase a new one. THAT is not a proper warranty. I want a new replacement unit and I
do not want to end up spending anything to obtain a replacement. BTW- after months of looking we did find the original packaging which KOBO REQUIRES in order to send back a unit. These days, no one holds onto packaging boxes. My husband the packrat happened to. Otherwise KOBO voids its warranty. I have it in writing from KOBO. J.S
billing without anything received
This company is ridiculous. They offered a free trial of the Globe and Mail but their device would not download it - I just got error messages.
The offer was for two weeks and if I cancelled then I would not be billed. As I never got the free trial but noticed that my Visa was billed.
After complaining to customer service, repeatedly, they have taken the position that I should have cancelled after the free trial even though I did not get the free trial.
Absolutely no interest in making a customer happy. I'm tossing their device into the garbage where it belongs.
Prior to a holiday I purchased two books for my Kobo glow, when my bank statement arrived a total of Eight books had been charged to my account, at the point of writing five e-mails have passed between the company and self. Help by Kobo within 48 hrs was promised but that time lapsed days ago and I now am getting no response. I have now had to resort to placing this complaint in the hands of my bank and mastercard in the hope of getting recompence.
Trust in this company and its ability to manage its billing process effectively is rapidly evaporating.
I cannot sync new books to my Kobo Touch. Each time I purchase a book, I have to do a factory reset and download my Library all over again, and magically the latest book purchased is in my library. This problem seems to have occurred with the latest Kobo update. This is annoying and time consuming. Anyone else having this problem?
I purchased a book for my daughter, they charged me twice. When I contacted the customer service they claimed that they were two different books. I only have one on the kobo e-reader. Also the format of the book is not compatible with the Kobo, i.e. you cannot change font size as if the book been photocopied. Customer service did not reply promptly to my request for not charging my mastercard. They kept sending adds as if nothing happened. This company does not have customer care service. They don't care.
I will shop for another e-reader. I stongly do not recommend dealing with this company.
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Hello Nihorde,
My name is Darrell and I am responsible for Kobo Executive Care, I am sincerely sorry to learn that this has been the experience you have had. This is certainly not the level of service we aim to provide, all of our customers are valued, and should be treated as such. I would greatly appreciate the opportunity to speak with you personally and offer my assistance in resolving this matter. Please email your contact information to KOBOExecutiveCare@kobo.com, and I would be happy to contact you.
Regards,
Darrell.