Laptops for less reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Laptops for less
Welcome to our customer reviews and complaints page for Laptops for less. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Laptops for less.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Laptops for less's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Defective Lamp - No Refund or Reply
HORRIBLE plain and simple. We paid $150 for a lamp for our tv. When it arrived it didn't fit correctly and we contacted them immediately and they said to send it back and they will send out a new one and then if that did not fit that they would issue a refund.
To receive the second one took FOREVER. The 2nd one didn't fit either. We again called immediately and had to leave a message because they were busy. The message states they will call you right away. We've left many messages with never a call back. Also in the message they give an email address to write to also stating that they will get in touch immediately. We wrote that email asking them to call us and told them the problem. They dont reply to those either.
They will not return our calls or answer our emails even after threats of going to the BBB and attorney General. We just want to send this lamp back and get a refund. HOW hard and unfair is that request to answer? They are just plain ignoring us. Dont loose your money too. Go to projectorquest.com, they delivered quick and provided great supports and a lamp that fits!
The complaint has been investigated and resolved to the customer’s satisfaction.
No refund for RMA returned product
Obtained RMA. Returned product with delivery confirmation. Product received by company. Multiple e-mails. Was told a replacement adapter was shipped in error (never showed up and no tracking number could be provided) instead of a refund being issued. Filed complaint with Better Business Bureau to which they did not respond. This company is rated F by the BBB. Would not purchase from them again as it's now two months later and still no refund.
Sammed and Ignored!
Here is a summary of my experience: Placed order for TV bulb. Received bulb in wrong casing so that it did not fit TV. Tried to contact Laptops for Less via phone and e-mail for a month. IGNORED BY LAPTOPS FOR LESS! Never received ANY response to ANY of my many messages. Contacted credit card company to reverse charges, which they did. Received a return number from Laptops for Less THROUGH MY CREDIT CARD COMPANY, but by then I had voided the return by removed the bulb from its casing in order to make it work (by the way, the sticker on the seam that shows whether the casing has been opened was ALREADY BROKEN, so the warranty would have been voided, anyway). LIGHTBULB BURNT OUT after two and a half months! Laptops for Less got my credit card company to re-charge me.
In addition, Laptops for Less promised a 6 month warranty on their website, yet the fine print on my packaging slip said there was only a 3 month warranty.
I have never made a complaint against a company, yet I am now going out of my way to warn others about Laptops for Less. Don’t lose hundreds of dollars to this disreputable company!
The complaint has been investigated and resolved to the customer’s satisfaction.
defective products
I found the company on the web and suggested my friend get a new laptop battery. The first one went dead after one charge. The replacement wouldn't even hold a charge once. The 3rd charged only to 80% and decreased rapidly till it won't charge now beyond about 60%. The California Attorney General office wasn't doing much, so I independently asked LfL how much a battery for the same model laptop cost and how long it should last. They said they didn't carry such a battery. But then when my friend asked for a refund, they said they would send her another replacement.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
I purchased an adapter for my MacBook and requested FedEx 2nd day. Turns out that the order was canceled because the shipping and billing addresses were different (part of their fraud policy). This policy was not stated on the website, and I did not receive the email that customer service said they sent out when I called them 6 days later. The customer service people put me on hold for 15 minutes, were very rude and condescending, and could not offer any way to fix this problem. When I proposed that I could place a new order, but that I thought upgrading my shipping to FedEx 2nd day for free would be a reasonable compensation for the inconvenience and failure to contact me on their part, the customer service agent refused and was quite rude.
I would not advise anyone to buy anything from this website, and sincerely hope that this company adjusts its customer service attitude. They don't seem to realize that alienating customers by not taking responsibility for their mistakes, and by being rude and unhelpful is not a good policy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Returned a bad laptop battery, at my expense. Was told by customer service that I would be reimbursed for the shipping. When it came time to refund my money, the company refused to reimburse me the shipping. I suggest that anyone doing business with this company be Very careful. It took me five months to get my money back from the original purchase. I also received to Major Bad laptop batteries from them. All I wanted was a good working battery and all I got was lost money and major heart burn dealing with them.
I ordered a bulb for 65" Mitsubishi (part #915P049010-ER ) and I get an email from them stating that its on backorder and if we dont hear back from you in 7 days we will send it as soon as its available. I answered it and said please cancel order, im not waiting for 7days then find out that you cant get it. I thought that was over and done with. Well then after I buy another bulb from www.dlplampxpress.com (another company with a crappy attitude) I get email from Laptopsforless telling me thankyou for order and it shipped. ### wont answer email or phones. I have phone on hold right now been waiting for 56:37 minutes on speakerphone and Nobody has picked up yet. And after 3 emails with no reply I guess the only option is send it back and do a chargeback with the bank. Then I bet I will get a response.
I suggest contacting the BBB so that they start accumulating complaints on this company.
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I have left three voicemail messages and sent two e-mails to initiate getting my lamp for a Sony TV replaced under the two-year warranty purchased with the lamp 6/16/2017. I have yet to receive instructions as to how to proceed. I did, however, receive instructions on how to return a product.
The company says it will call me back, but I have yet to receive a call.