Lifesafer Interlock Inc reviews and complaints

I 100% agree. Their business practices are predatory and their vendor or subcontractor or whatever he was discriminated against me because of my disability their customer service is difficult to contact. If you do get in touch with them, 90% of them do not understand what you’re trying to tell them. The rest of the company is impossible to contact. I tried for months to contact someone from within the company so I could make arrangements to have my interlock device removed from a non-functioning vehicle. No one would return my calls. When I did reach customer service, they didn’t listen and they didn’t take notes on my problem. I finally got the device removed but I was charged when it wasn’t necessary. The reason stated was ‘because I was crying.’ Now there is a charge for nearly $800 on my account because they charged me for 217 days of using the device when there wasn’t even electricity to it. My obligation to the MVD was over long before that. But if I’m told to contact a certain department and I try repeatedly and leave messages and they will not return my calls, there is no way they can justify charging me for the days between my last message and when I finally was able to get it removed despite being punished for crying.

As outrageous and ridiculous as everything I’ve described is, it’s not even half of the nightmare they put me through. They created a situation in which it would be impossible for me to jump through their hoops, and then they build me for not jumping through the hoops.

People with an interlock device are already facing difficult circumstances. This company is already profiting off of somebody else’s bad luck, and then profit even more with their impossible policies, and their terrible customer service. I’m pretty sure that telling me “I don’t care if you have PTSD. I’m not going to help you if you keep crying.” is grounds for a lawsuit by itself.

Within a month of my device being installed it began giving false positives. At one time they left me stranded at a gas pump. Customer service told me the problem was that I had drank vanilla coffee creamer that morning! I had been drinking every morning for years and never had a problem with their device until that day. Tried to get the local service center to take a look at it and they told me the same crap. That I was blowing wrong or I had eaten the wrong food before that. I was missing picking up my kid from school and missing work. Sitting in a Walmart parking lot for half an hour blowing over and over and over and over, sobbing, my eyes out and being told by customer service that I was doing it wrong. I finally found another service center an hour away. Had them do my monthly calibrations the next time. Couldn’t even get out of the parking lot and they knew for sure I wasn’t doing something wrong and hadn’t drink any coffee creamer. They had literally just serviced the unit and put it back in my truck and when I blew it would not start, but they were kind and took a look at it and turns out the stupid thing was broken all along just like I said. There have only been two or three occasions, where I had contact customer service for some reason and reached an agent who was helpful and treated me with respect. This is over a period of 18 months! Worth noting… I was only required to have the device for eight months. But it was so hard to work with them that I couldn’t get it removed. and now they’re trying to charge me for that extra 10 months. That’s pretty slick, make it impossible for the customer to have the unit removed and then charge them rent on the unit.

Had my device installed on a Thursday, struggled all day Fri and Sat to correctly "blow and hum" and recieved numerous viloations and was locked out of my car on Monday. Three days later I am still trying to get to RAISE HELL and ive been on hold three time today for an hour or more. Still can access account to do this crap online. Beyond PISSED

Twice now I have had to discover on my own that I was charged hundreds of dollars for miscellaneous unknown services. They didn’t call me or email me or send me a letter even though they had all that information. I’m sure that someday I’ll find out that they charged interest on fees that They kept a secret.