Lifestyle Family Fitness reviews and complaints

LFF is very deceptive about the cancellation information. My daughter joined in October telling them she was moving in 2 months. She just wanted a 2 month membership. They insisted we are month to month so you can cancel anytime. She asked him when she joined, "so I should cancel in 30 days?" He said yes. Well in 30 days she found out there was a 60 days policy. She got sick and wasn't able to cancel and bottom line her 2 month membership will hopefully be canceled in April (6 months later). Once they get your money, nothing is their fault. So because my daughter didn't want her membership to go to waste when she was gone, she re-instated it and transferred it to my name and then we were going to cancel. My daughter had everything (tanning, classes and exercise). So first I wanted to downgrade to just the gym which is all I was going to use and then cancel. I was told to downgrade (by the LFF Customer Service person after being on hold for 15 minutes) first and then call back in a couple of days to cancel which I did. So when my daughter was again charged the full amount, I called up and it was my fault that I cancelled before the downgrade took effect even though I have an e-mail stating my membership was downgraded. I can't wait until this is over and done. On top of that, the customer service rep on the phone was rude and hung up on me. I called back the next day and was told, "well the supervisor got on the call so you must have gotten rude - I absolutely did not get rude - they were the rude ones. Would not let me explain and hung up on me. I will tell everyone I know to never join LFF.

I have just experienced the same issue in Columbus, Ohio. Waiting for others to have same issue so that a class action will be started.

Lifestyle Fitness is not to be trusted. Believe me I know. I learned the hard way.

Do not deal with Lifestyle Fitness Membership. Do not get it. They are not to be trusted

You beware, don’t give somebody your debit card numbers unless you want to be charged for something.

LFF is the biggest bunch of cheaters and Liars. They will say you are cancelled but you can never get id of them. Do not join this club or be prepared to shell out $200 minimum to get the admission.

Lifestyle Family Fitness is a great place to work at, IF YOU DO YOUR JOB! If you don't try to scam the system and skate by, it's a very EASY place to get along with. Our management staff is now very good thanks to a few changes at the Fishers area and our members comment on it daily. It's so nice to work in a place where you feel appreciated and we see results daily. Since I've gotten started at LFF Fishers, we've had 3 management changes and we're waiting on our 4th. Our sales team is doing great with assistance from the front desk and none of us hate coming to work! We actually don't have to sit and watch everything our co-workers do, so we can trust in each other! The Personal Training area has gotten so much better since they let go of a guy who was there for the wrong reasons. Our PTM, GM, and RVP, have been great at making sure we are all on track to have a great year. Please feel free to come in and visit our location anytime, we'd be happy to have you as part of our family :) visit LFF.com for your experience to start!

The worse place, EVER ! UNLESS U WANT TO BE CHARGE EVEN AFTER U R CALLING THIS PEOPLE AND CANCELLING THE JYM! NEVER AGAIN! SCUMMERS.

Beware of giving Lifestyle Family Fitness your credit card! I canceled my membership in October 2010, but they continue to charge my credit card 4 months after I canceled. I called Lifestyle several times and the representatives have always been rude and unhelpful. If you give your credit card to Lifestyle they will never stop charging you!

Amen! I called to ask about cancellation, was told that "we'll take care of that for you." Then, when I got charged, I went in, was called a liar, given some line of BS about "processing charges, " and made to sign a bunch of paperwork that they then assured me would cancel my membership and prevent future charges. Today's bank statement show's they've charged me again! Anybody know how to scrape these barnacles off? They've already cost me $75 in overdraft fees (the whole point in trying to cancel is that I'm unemployed and can't afford to pay the gym membership any more). I really need the cash they're sucking out for other, more important, expenses.

In July/August of 2011, I attempted to cancel my membership. The membership was a joint membership for myself and my wife. Not only was I unhappy with the 60 day notice, but I then found out they never canceled my wife's. They "claim' that I never specified. My rebuttle- WHY SHOULD I?

It was a joint account from the start. Further more, my wife NEVER once used the account. I find it highly fraudulent that their membership advisor would not ADVISE a customer on the policies. That he would not inform me that I had to verbally specifiy mine AND my wife's. I also find it fraudulent that he knowing ommitted this information despite likely seeing that she never used the account and that I used words like "we" and "us' repetively when noting we were moving to the other side of the state where they had no facilities. So instead, I notice 3 months later and then have to pay an additional 60 days once I caught the error. Lifestyle refused to make a change and tried to insinuate it was my fault. They said they had a recorded conversation, which I requested to hear multiple times and never once heard. Finally, after having several people call me (not one knowledgable of prior conversations)- they said "we will send you to collections" (this is after I disputed the charges and had them reversed on my credit card).

Now I have to go to court over $104. The money doesn't matter as much as the principle and business ethics involved in their shady and fraudelent business.

Hi Samuel,

We thank you for the post and for bringing this matter to our attention. We apologize for the problems you experienced in cancelling your membership. According to our membership agreement, all cancellation requests must be received in writing. We first received your cancellation letter dated December 14, 2010. We have no record of any earlier effort to cancel your membership. Based on your December letter, your final bill (dated January 12, 2011) covered the remaining outstanding balance due for your account. The last 30 days of your membership were at no additional charge and were not billed to you. Please feel free to contact us at [protected] if we can provide further assistance.

Regards,
Lifestyle Family Fitness Management Team

I mailed a letter to cancel my contract. Should have sent certified mail as they claim they never received it. Now won't let me cancel my membership and continues to bill on a monthly basis. They say I can't cancel until I bring my account up to date. This is unfair trade practice. Has anyone else had the same "lost letter" scenario?

I completely agree with this post, the LFF in Indianapolis, IN on 82 Street in Castleton was the exact same way for me. I cancled my account after I had met the requirments and I am still fighting to get my money back. The manager here acted the exact same way, friendly and welcoming at first, then when i had to cancle because of financial reasons, and I just didnt have time to work out in my busy schedule he stated that I didnt meet the requriments and he said he would "investigate it". Ya, bull****. I wrote my phone # down for him and he stuck it on his desk saying that he would call me in an hour after he talked to corporate. He never called me, so i went back in. He claimed corporate hadnt gotten back to him and said again that he would call me as soon as possible. 3 days went by and no call. I went in again and he said corporate still didnt get back to him, "he blamed it on a busy month" and he said he would call me first thing in the morning. He never called. Its been over 2 weeks now and i have begun to get very frusterated with this manager, this business, and their so called customer satisfaction. I dont know if i'll ever get my money back or if they will ever stop charging my account, but i dont plan to stop untill i get ALL of my money back ! - Very Disrespectfull and Ridiculous customer service.

Signed up for membership. Paid the fees. We were given this 4week guarantee where if we not happy for any reason we could cancel and receive a refund. Great I thought because I was signing my husband and I up as a Father's Day gift and he had not seen the facility. I told the sales rep, "my husband is very picky so if there isn't something he likes the 4 week guarantee will come in handy". My husband and I came in 2 days later and scheduled our first PT1 (personal trainer) visit which took a week to get. No problem. Then the PT called and cancelled and would have to reschedule a week from then. Now that is 2 weeks gone. Also, my husband decided he wanted water ammenties. I faxed a letter of cancellation. No response from them so I thought that was it. NO it wasn't. I noticed they were still deducting the monthly from our account. So I called, "Hey I cancelled our membership and you are still deducting from my account". The rep said let metransfer you to our manager. He didn't answer, I left a message. Never received a phone call back. I called again and explained again my situation. The manager said "well you have to sign something to cancel." I have faxed, called and left messages. Noone said anything. I came in to the facility and requested my refund of the start up fee and the 3 months they deducted. Of course, they said no. I talked with corporate they said no. I requested to speak with the supervisor at corporate and the girl said "I don't think so, no speaks with her". Can you believe this customer service. What was against me was in the 4 week guaratee in order to get a refund you have to visit 12 times. My arguement was they took 2 weeks away from us not being able to meet with our PT, how could I get 12 visits in, I would have to come everyday. I told them I would take it further and let everyone know about there fraudlant ways.
Long story short. I took them to smalls claims court and won. 09-29-08 They still haven't paid. Read all small print and everything you sign. I have a few more steps I will be taking with them. You can win against corporate. Don't think you can't.

as a member i had an issue with my account that was not handled in any appropiate metter! i was consistantly being stoped at the front desk and being told that i had an account balance of hundreds of dollars. i asked if the manager could please look into this and she said no problem. i called back a few days later and spoke directly with the manager and she was VERY rude! she spoke in a very demeaning mannor and told me that she did not have time to deal with me and that if i did not come in to pay on the account that i would be not allowed ot work out and that all of my account information would be turned over to a collections agency. This experience was absolutley horrible and the most vivid example of unprofessionalism i have ever heard of and seen.

I am still a front desk girl at lifestyle family fitness and am getting tired of being there. When I first started working there I was promised full time front desk work, then a few days later my manager had "miscalculated" and I would only be able to work part time at the front desk. So to make up for time he gave me a 2 hour detail cleaning job promising I would never have to work on my hands and knees. Almost half a year later most of my time is spent teaching others how to do my job and cleaning sweat and grease off machines. I am still considered one of the friendliest desk girls, even remembering regular clients names. One day a client actually said "You run this place, they couldn't ever replace you. But you could always replace them." To this day I'm the only one who can actually explain the 60 day written notice without getting my head bit off, but sometimes I don't even understand it. Finally a supervisor job was available and my optimism was broke when they called in someone from another club as the replacement. Now I'm skimming the search engines for a job to replace them. -Disgruntled Desk Girl.

I tried to terminate my contract and called at the last day of Mar, 11. The sales manger offered me a new deal which was attractive. She said an email will come and I have to accept it.
The email never come. I was honestly waiting for it. I call every day for next 7 days and left message everytime. I emailed several times. No body bother to give me a call. In the mean time they charged my credit card for Apr. To avoid confusion I stopped going to the fitness center.
This was a deliberate attempt to frustrate me, keep me as a memebr, and charge me the old higher amount. I called Amex and stopped my payment.
As soon as I did it the sales manager within a hour emailed me the new offer. I accepted but they have not credited my a/c the higher charge they made for Apr. I am yet to resume my going to LFF.
I got a call from LFF today (6th May). The manager is only interested to talk about the future charges. She is not prepared to talk about Apr. She keeps on repeating that I did not accept the new offer in time. This is all frustrating.

This was the worst corporation I have ever worked for. I was treated better when I worked in a fast food restaurant. The front desk staff does SO much, yet get paid the least. Oh, and if you are looking to make minumum wage even after a year of being employed, work here. You will NOT get a raise. You might get 3 cents after a year, might not. They treat their employees horrible. The only people who matter are those involved in corporate, yet they don't know their ### from their elbow when it comes to stuff. I would never reccomend this company to anyone. Not for employment, and not for a membership. They lie to you, take your money, and you cant even get through the line to cancel until weeks after trying. They are a croc of BULL. Not even accreddited with the better business beareau? And scored a "D" out of an A through F scale...what does that tell you...There is more bad than good when it comes to this company.

When Lifestyle kept raising my rates and dropping my favorite classes, it was time to make a change...I gave them sufficient notice and paid the final month and told them to use my last month (I paid on joining) for the final...NOT good enough for the greedy bunch...They tried to get an additional month out of me...Guess what smart guys...Credit card was cancelled and cut up and no way are you getting any more money out of me...Turn it over to collection...your credit should be as good as mine...

I have been fighting since July of 2017 to be released from the hold of a company that claims not to have a contract. Lifestyle Family Fitness was the only facility I found near the University Area of Charlotte NC that did not lock you in to an annual contract- as I did not plan to be in the area very long. I would have been better off joining a different facility.

LFF takes first and last month's membership fees upfront with a guarantee that if you have to back out- you will be released without a problem. I decided to leave the gym in July of 2017. I called the number given to me from the gym. The person on the phone sent me an email that I replied to. I spoke to someone on the phone again who said that my account would need to be drafted a final time- which went against what I was told to start with. I didnt fight this. Somehow that final payment was for September not August for whatever reason and I didnt dispute this.

Long story short. This company drafted my account several times since then and still claim that I owe a balance. I changed bank cards and LFF still found a way to access my bank account. I have tried to get my money back with no success and the staff at LFF are terribly condescending and not helpful. Even the people answering the phone claim to be managers but will give your information to a a "manager" when you ask to speak to their bosses. Its exhausting. I am in the customer service business and I deal with people's livelihoods and money on a daily basis. I would never treat people the way that this organization has been treating me.

I had a similar experience as the irate and frustrated consumer. My job moved to a different location that was not near the center I signed up at. I continued to pay for a few months because I thought that I might get a chance to stop by the gym but I never did. Then my dad ended up in the hospital and passed away and calling LFF was the last thing on my mind. I finally got around to calling them in February 2017, while they were piloting their new cancellation policy that I found out about by going into the gym. The phone number they give you never picked up and they offer to leave a message and someone would get back to you, when it's convenient for them. No one I know can sit on hold for 30 mins or more a day to try and get a hold of them. Well by chance I did finally get a hold of a cancellation rep around the middle of February and they told me that I'd be receiving an email and that I am to respond to that email to confirm my cancellation, which I thought that I was doing by calling them in the first place. I continued to check my email and even my junk mail but I never received a message from them. I tried calling the same phone number back that I originally called and had the same problem as the first time, I could never get a hold of a rep. I finally did get a hold of someone, almost a month later, and explained what happened and they said that they would resend the email and to follow it's instructions. I received the email the next day and responded immediately after receiving it. During the month's time I was billed after the first time I called them as my "last payment" and billed after the second time I called them again as a "last payment." This was very unsettling to me that it was not my fault that I didn't receive the original email so I decided to call the number that was within the cancellation email they sent. This number gets you almost directly to a representative (it's [protected]) without the long wait times. I spoke to this representative explaining what happened and that if they would be so kind to refund my last payment of $16.04 due to the circumstances that I had to go through to cancel my service and they told me that they do not refund. I asked to speak to a supervisor and they said that they were a supervisor, apparently everyone over there is a supervisor because I heard that through my next couple of conversations. Finally I asked to speak to the person that oversees them and their department, basically their supervisor, and that manager was unavailable at the moment but that they could set up a call back and I agreed. I spoke to this manager when they called me back and they were just as rude and unforgiving as their floor supervisors. After hanging up with them I went directly to my back and disputed the charge. My bank disputed the charge and about two days alter I got a call from LFF, believe it or not yes I actually got a call from them, and they explained to me about the dispute that I already knew took place because I initiated the whole thing. I wish I remembered this lady's name because she was the rudest out of all those that I spoke to, she continued to cut me off mid-sentence and basically told me that if I do not pay the disputed charge through them that my account would be sent to collections. I laughed at her and hung up. A few days after that I got a letter in the mail stating that if I do not send in my $16.04 payment that my account would be sent to collections and that a $15 chargeback would be applied to each dispute initiated because my account is considered past due. I finally gave in and called the number on this form and spoke to the lady for a few moments explaining what I had to go through and that I will pay them the messily $16 because I didn't what my credit ruined over this poor situation and company. I continued to explain to her that their customer service is the poorest to deal with and that I will never recommend this company to any of my friends or family members.

After viewing Fox 13 Tampa Bay FL this morning, I was so disgusted how LIFESTYLE FAMILY FITNESS treated a "Terminal Ill Veteran" in regards to his refund. If it was not for them he would still be waiting for his refund. This Veteran has been given a short time to live and just wants to enjoy his short time and needed the refund. This will be posted along with the full story on every Blog/Complaint Board/Facebook/Myspace to name a few. You should donate at least a couple of thousand to him and his family. So sad and shame on you LIFESTYLE FAMILY RIP-OFF.

By far THE most horrible experience I have ever had with a gym. The manager lures you to enroll with false promises that you can cancel within 30 days. But in my case, I signed up and saw the fine prints right away, I went back and tried to cancel the next day, which I was entitled to. Once again, the manager, his name was TOM said that it was fine and that he'd still cancel it if I wanted. I told him I couldn't afford it as of the moment but he told me how I shouldn't miss the promo. 30th day came, I had only went twice, he completely disregarded his promises and didn't give me my money back. It was about $200+. Even if you call corporate they will still tolerate the managers' actions.

I am having a problem with the lifestyle in pickerington as well. I was signed up with a woman named amy, I discussed that I wanted to be with the gym for only three months, because I was going to leave for college. She said this was no problem, so I paid the first and last months dues and had a charge for the month of august. I wasn't going to use most of september so she gave me a card I could use to redeem when I return for winter break.
Well october rolls around, and I get a charge for 31.00 dollars. It takes me by surprise, I am broke for a week in school, I call them and I am told it was the last months dues. I let it slide with an coarse tone.
November. Another charge, this time it overdrafts my account and I have to pay 70.00 dollars in overdraft fees to my bank. I call them to dispute this charge and I am told that because I never submitted a cancellation request in writing that I will be charged an additional 11.50 to stop all account activity immediately. I have no money. I scraped enough to cover the overdraft fees and I canceled my card.
I get a call today that says they tried to charge my debit card but it didn't go through. They told me today that I will have to pay 51.00 dollars as well write a letter confirming my request to cancel. I opted to have it marked as a debt, and I still have to write them to cancel my account.
So basically I was signed up, under the belief that I would be paying for three months, I confirmed this with amy, and their billing dept. ran rampant on my account.

I work for them and can tell this is one sided. No one leaves with out paperwork. You must intial that the cancellation must be done in person. People have cancelled boyfriend, girlfriend ect. in the past. you must get off your butt and come down to the place you came to in the first place and cancel. It's quick and easy if you follow the rules.

Gyms are so famous for this kind of crap! File complaints with your state's attorney general and with the bbb.org.

yeah, dude this is a non-issue. The chlorine in that pool kills more poop and piss than those kids can produce.

You must be an ###. Besides that, the clorination takes less than 7 seconds to kill any bacteria or germs. The wonderful thing is that every person has an ### with some ### on it and sweat is full of urin. You've been swimming in adults bodily waste for a long time. Get over it.

I also have issues with the daycare staff, and since the day of my incident have never taken them back.

The staff has been watching TV (cartoons) instead of keeping their eyes on the kids. One parent walked out with my kid's shoes buried behind the cubby and a water bottle, which meant that the employee watching the door wasn't paying attention either.

Management response was "we'll handle it", which was totally unacceptable.

Here's the lesson learned: A serious accident is waiting to happen at LFF Day Cares.

The Apex NC branch of the LFF was closed week of Aug 23-Aug-29, 2009 because some parent brought their lice infested kid in. Nice, huh?

You are wonderful for not only disassociating yourself from them but for being completely honest-which they train you not to be! I hope that you have a job that you can be proud of now! They probably went in with the intention of firing the old people just to start fresh, you know.A lot of companies do that. But you were there.
...I doubt that you had time to read my complaint, but I went in with my arm in a cast just to look around, and the girl said she'd do the paperwork and just.."hold on to it" til I was better. HA! I never even went to the gym since I required a surgery and mos. and mos. of healing, yet they bilked me for about $200.00 !
What a low life lying [censor] she was.I called and called, but they said-oh, well! you signed the contract. It was under false pretenses! What can bee done about that?
THANK YOU for your HONESTLY! So glad that they couldn't change you. :)

This company has truly been shot to hell. It's a huge corporation that thinks it's a small business. They are unappreciative of their employees, and it reflects on the Members. I was a former employee, and after a management change, I discovered that they were planning on firing me because I had asked for help when most of my responsibilities had been taken away. The leadership is very fake, and very two-faced.

Also, I can personally tell you that the agreement is a huge scam. If you get the Comfort Gurantee, you must come 4 times, excluding the time you sign up. They do not check you in half the time, unless you force them to. Should you still want to cancel, you have to pay for another month, then you have 60 days to work out a gym that no one wants. Also, annually, Basic members will be charged an extra 25.00. After 1 year, your dues will increase by 2 dollars, and each year after that. Should your card bounce or be rejected, you will be charged 15.00, and your dues will rise by 5.00. If you decide to go to statement billing, your dues rise by 5.00. They have add-ons, and if you wished to remove one, you're charged a 20.00 downgrade fee - which they will not inform you of. If you have a medical problem and need to cancel, or if you're trying to freeze, they will charge you fees.

Also, those comment cards? We dump the box every 6 months or so, and throw them out. I wouldn't waste my time with them. Your suggestions do not matter to any of the managers or upper level employees. They pay poorly, act poorly, and it reflects on the company poorly. I loved the classes, and I do miss them, but it's just not worth working or working out there anymore.

I was a Member Services employee (front desk) at FSH and I will apologize to anyone who had a problem with me. I am so much happier now that I am not associated with that place, and I hope my words help you in your decision to join.

Also took my money and refused to refund it though I had surgery a few days after joining...Geee, ...how does this "COMFORT GUARANTEE"work, anyway?-I thought that you had a 'cancellation policy'.-Yet nothing seems to qualify. Joyce in Brandon, Fl.33510

-ABSOLUTELY! -Do they 'all' work on comission?-Because they will say anything ...'true-or not' to get your cash. They never seem to get your cancel request, ..or, you don't qualify. Cheap and Tacky is their standard-if you could even call it that. Lauren, Brandon, Florida

Why do people take a job and agree to do that job for a certan amount. Then complian the money not enough. Don't take the job.

Be very careful with this company. They assured me I could cancel after just a few months. What a huge scam! Be sure when you cancel that you not only call, but you check immediately for an e-mail from them and respond to it...then print it out and keep the confirmation that your membership is indeed canceled. They leave it in your hands to contact them if you do not receive an e-mail (which I never did). I sent them a letter, which they claim they did not receive. The only time I heard back from the corporate office is when my credit card called to dispute the charges. By the way...the number for their corporate headquarters in St. Petersburg Florida is [protected] Ext. 11. I asked countless times for this number from their customer service reps and they said there wasn't a number to contact and directed me to submit my concerns in writing. Lesson learned ...NEVER...join a gym that requires you to give your credit card. Pay by the month...check or cash!

Too bad for Lifestyle. I really liked the facility, instructors and classes. I will never return and will share my story.

Why and how do RSVP's get promoted... then demoted to runing only one district in this what could be awesome company? I mean... a guy who only cares about female employee's (unless they agree to stay with him for awhile) where do you find this in a FORT500?

Be carefull who you intrust to run 15 mult-million dollar facilities! Some mistakes aren't always forgettable.

By the way... Geoff should have never posed for the PCSO (DUI)

Just do your job... A burn and churn at a health center? You bring in new clientele, you pick up after the members. How is that burn and churn. People need to take responsibility for their laziness. Everytime one of these lawsuits go to court... you don't get rich, the lawyers do and then the company suffers. Maybe the company did do wrong and they deserve to suffer. So don't work there. If they can't hire anyone then then they can't run a gym. The only people that suffer are the members because their dues will go up, the consumers of insurance because that is who will pay this lawsuit (not the company) and then anyone else who has to buy this insurance including me and you. So... Lawyers get all the money (and use you) and we the people pay for it!

Great Idea!

I am a current LFF employee. How do I take action in this class action lawsuit?

I have been there for several years, and found it's (LFF's) attitude towards its employees is that they are a burn and churn positions. I will absolutly be taking part in this class action. I am urging all other current and past employees to take part. A very large Law Firm has already agreed to take this case, with no cost to us, as plantiffs...