Loanfinder UK reviews and complaints

I was looking for a loan and ended up on loanfinder uk site. It stated that there was no upfront fee. I decided that i would not go with them and told them this when they kept ringing me. There was no mention of direct debits when i signed up. When i checked my bank i saw that money had been took, from this company.

As we are all aware now this company is just one big scam. has anyone been succesful in getting a refund out of them?

I AM WARNING PEOPLE THAT LOANFINDER UK TAKE MONEY OUTOF YOUR ACCOUNT EVEN THOUGH U HAVENT HAD A LOAN FROM THEM?THEY HAVE TAKEN £120.20P OUT OF MY ACCOUNT AND I HAVENT EVEN HAD A LOAN FROM THEM I AM VERY DISGUSTED BY THIS AND WANT MY MONEY BACK THIS WAS ONE TRANSACTION FROM MY ACCOUNT AND I AM ANNOYED THAT THEY HAVE DONE THIS TO ME?BE CAREFUL WHEN YOU APPLY FOR A LOAN WITH LOANFINDER UK!

loanfinder uk is under the umbrella name of richmond group. they took funds from my account without authorisation and there is nothing on the website that states these will be charged to you. i phoned richmond group and was put in touch with loanfinder uk who told me to apply for refund at hello@loanfinder.co.uk. i was told on the phone i would get a refund. will also be sending a letter. this website needs closed down at once. do not touch them

A few weeks back i was online hunting for a loan, i never came across one. This morning i find that Loanfinder UK have taken money from my account without my permission and without a loan! I am deeply angry about this and want an instant refund!

i have just checked my account to find that loanfinder uk as taken funds of £37 from me for nothing there not found me any loan so what am i paying for i adivse anyone to contact there bank and stop any patments to this so called company as you dont get any help from them

I have just discovered that Loanfinder uk have set up a direct debit with my bank for £55.78 without my consent. I was promised a loan and that was a joke, this money was all i had left in my account which has now caused great difficulties for me. I would NOT reccomend this cheating company to anyone. Is there anyone who can help me and others to get them to refund the money they have basically stolen. JG

I've. Been having trouble with loan finder fees and haven't had a loan offer £190 is sitting in my account waiting for the companies to take it my bank says they can cancel the outgoing payments mean while I'm broke with that money sat in my account plz advise

i wont my money back because you could not get me a loan

loanfinder uk tried to withdraw money from my account without my knowledge and my bank tried to charge me the fee off 15 pounds.i did not give loanfinder permission to take the money

Hi, I am concerned about your post and would like to help. I work for Loanfinder and would like to try and help customers that have had a poor experience. Please email me directly at: james.hicks@rgroup.co.uk . I try to respond to everyone within a 24-hour period, if not sooner (excluding weekends). I am the Compliance Manager and would like nothing more than to resolve your query. I look forward to hearing from you.

Sincerely,

James

I have just had the same problem, HOWEVER i have never applied for a loan through this company! They have provided me with a 'refund' email hello@loanfinder.co.uk. This IS against the law, they have obviously bought my information from another lender has i currently have a loan, which ends in July this is the only lender i can think of. I am disgusted that these people are able to dip into my hard earned money as and when they please without consent!

Hi, I am concerned about your post and would like to help. I work for Loanfinder and would like to try and help customers that have had a poor experience. Please email me directly at: james.hicks@rgroup.co.uk . I try to respond to everyone within a 24-hour period, if not sooner (excluding weekends). I am the Compliance Manager and would like nothing more than to resolve your query. I look forward to hearing from you.

Sincerely,

James

I went on their site after reading your post and it does not say anywhere that 'you will not be charged'. Have you actually read the site? No 'up-front fees' does not mean 'free'. You also have to agree to get a credit card - it is not automatically given to you. You do get a free credit score for the first 30 days and then it is 8 or 9 quid a month after that, but you can cancel at any time. My wife used these guys when I was stationed in Iraq and she liked the service. In fact, she had to cancel one loan and she said that she got her money back within 7 days without hassle. I just can't figure out what you are on about.

Over the past 3 days a company called Loanfinder UK & payment guard which I believe are the same company have attempted to extract £127.64 from my bank account.As I do not have a loan why do I want PPI and as I have never signed up for any loan finding company where did they get my bank details from, judging by complaints on this website something needs to be done about this ? company due to the amount of complaints and as going onto their website when entering the postcode listed into the postcode search on Royal Mail it is returned as invalid postcode.Are they a bona fida company or hackers after your money

i have never dealt with this company yet they took 29.71 from my account, have reported them to my bank who where very help full.
my bank will be refunding my account within 48 hrs. have to fill in fraud forms from bank then they will refer this to the police, this company must be stopped. contact your bank and have fraud case brought against this company..

This compay called Loanfinder has somehow got my card details and billed my card 29.78 on 12/05/2010. They have done this with NO PERMISSION from me!

At first i thought it could be a mistake and i accepted a finders fee or something like that by mistake and thought i would have to pasy for my mistake. I have now found out not only have they done this to others but they tried to make a direct debit from my account today (28/05/2010) again of 29.78! I cant believe they have the audassity! I have reported it to the bank and the fraud team and am now going to press charges, but what happens to my money?

OK i get back the direct debit but now have to fight for the card payment as well?

It is shocking that companies are able to get hold of your details so easily and use them, i thought there was supposed to be security against this happening?

What else can i do, i am now out of pocket over 58 pound and cant see what erlse i can do to recover the money.

This company took a fee of 29.99 from my account without authorization. The company had stated that after they find a suitable loan for me and I am in receipt of the funds they would take a fee. I have not got a loan or any paperwork from them and they did not have my permisson to take this mona from my account. I would like it refunded or I will take legal action. These companies are a con and function by means ofraud they should be stopped as the people they take money from are already in bad financial situations so instead of helping they make matters worse!

I have an 18 year old daughter who suffers from autistic spectrum disorter and she is unable to fill out forms because of her poor understanding, reading and spelling abilities. She happen to hell me that her online banking was showing she was overdrawn by £14+ and she didn't understand why. At first I thought she had somehow used her debit card which had enabled her to become overdrawn in someway.

After looking at her account it was actually bank charges which had made her overdrawn so I asked her to show me any bank letters she may have received. She is not very good at reading and just files her bank statements and letter so she showed me 2 bank letters she had received because she had not enough funds in her account to pay 2 direct debits for Loanfinder uk and Credit Xtra.

I was absolutely horrified and questioned her at length asking if she had attempted to get any loans and she didn't even know what I was talking about. She may be 18yrs old now but she cannot even spell her own address never mind filling in an online form!

I spent ages trying to get through to her bank who put an instant stop on any more direct debits but advised us to go into our local branch and open a new bank account, which we did. But the bank cancelled her debit card and are re-issueing her with a new one with a new pin number but could not give us an appointment for a couple of weeks time to get her a new bank account. They did however give us the telephone number of the company which happens to cover both the direct debit attempts from her account. They did reimburse her overdraft charges as well.

I phoned the company but it was an automated service and could not get through to anybody and so found an online email address and did eventually get through to somebody who did phone me. He told me that somebody had filled an online form in for a loan and that the charges made to the account where for there services for searching for a loan - they were actually very helpful when I explained about my daughter's special needs. He said they would not pursue her account for any more charges.

We still are proceeding with changing my daughters bank account which I'm fuming about the length of time this is taking and am still unsure whether somebody has filled some kind of online form and given her bank details because how else could they have got them because it only takes somebody to look at the details on her debit card to use these details to do something like this. There should be some system that stops company's having access to bank accounts through direct debits without the bank owners consent!

 
THIS IS THEIR NUMBER! [protected]!

THIS IS THEIR NUMBER! [protected]!

Hi,

My name's Candice and I work for Loanfinder. I was really sorry to stumble across your post. My job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've received.

Loanfinder is really simple:For using our service, you pay a fee directly to us on a date that you choose. We do the work to match you with the best lender for you before you pay, that way if you're not happy with the lender that we've found, you can just login, cancel your account and you never have to pay us. If you forget that you've set a payment and accidentally pay the service fee when you didn't mean to, simply contact me and I'll give you a refund of your fee without any fuss.

Please contact me directly on candice.gallab@rgroup.co.uk so that I can find out who you are and investigate your case properly.

Regards,

Candice

i have just checked my internet banking and loan finder have taken £29.61 out off my bank. they said was was no up front fees then i tried to contact them after i checked my bank and they dont even have a phone they say they dont want their customers being in ques on the phone what a load off CRAP. i have foned my bank the direct debits are stopped and my money is being refunded before midnight tonight. they take advantage off people who are stugling with money i have made a call to the police coz this is the second time it happened their a set off LYING CHEATING THEIFS and their a set off WANKERS !

Hi,

My name's Alex and I work for Loanfinder. I was really sorry to stumble across your post. My
job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so
I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've
received.

Please contact me directly on alex.coles@rgroup.co.uk so that I can find out who you are and
investigate your case properly.

Regards,

Alex

I don't think they are a scam at all. It seems that all the people on this board didn't really know what they were signing up for. I paid the fee and managed to find a loan through the website within 2 days. The way the website works is great, and I had recommendations made to me very quickly by someone called tara.

I think if loanfinder were taking money without peoples permission then they would have been shut down a very long time ago! I have no idea what their customer services department is like because I did everything via the website. I much prefer it that way...call centres drive me insane :S

I had applied for a loan with loan finder, told them the companies that had turned me down for a loan but they still put me through to them, I've constantly received calls from numerous loan companies INCLUDING FLM (I have NO guarantor owning their own home pointless waste of time) and without my consent Loan finder have taken £45 from my bank account, I tried to contact them but kept being put on hold for ages on end so I can expect my phone bill to be alarmingly high, I didn't even receive a call from them confirming if it was ok to do so! now i'm even more short of money for christmas! it's infuriating and reading the experience on this website I would agree with this company being a complete fraud, I shall be speaking with my bank in terms of a charge back to claim my money back.

are there any trustworthy brokers out there ffs

hi i filled out an application with loan finder uk and am absolutely discusted with the amount of companys calling me im extremally angry as one of the companys has found my work number and is trying to contact me at work. I may get saked if i recive personal calls at work i need help i am thinking of reporting to the governing body as my work number wasn't supplied and they have no right to contact me if this goes further i will be sueing

LAST WEEK I WAS CONTACTED TO CONFIRM LOANS DIRECT /LD SOLUTIONS FOUND A LOAN FOR ME AND UP TO NOW NO PAPER WORK

I GOT A CALL FROM WENTWORTH DIRECT SAYING THEY CAN GET A LOAN FOR ME SINCE THREE MONTHS AGO UNTIL NOW NO LOAN N THEY TOOK MY MONEY 59 POUNDS

I WAS CHARGED 67.87 ABOUT TWO MONTHS AGO AND I STILL DID NOT GET A LOAN

Hello, i was tricked into believing that Loanfinder uk would help get me a loan and when i spoke to them, they asked for all my details and said that they would and could help me, and when they past me on to another five people not one of these so called "assistants" knew who i was and Loanfinder charged my bank account £44.87 for doing absolute bugger all! Right on top of christmas too!

Did anyone manage to get their money back?

Yours Sincerely,

Ricky Sparkes

Jake 'Will09uk' McBride:
Did you manage to get a refund in the end?

I'd like to know before I apply that I'll be able to get me money back if I'm not happy.
From all the posts here it seems that they do give your money back if you ask?
x

them e-mail addresses posted above do not work, how can i contact loan finder by e-mail? i need to cancel an account somebody has made in my name. please help