Magic Mechanic reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Magic Mechanic
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Poor Service, Mis-Diagnosis, Overcharges
I have been a loyal customer of Magic Mechanic for four years. They are the only place I trusted to touch my car. No more.
I took my car in at 7:30am on Monday morning to have them look at the burning oil smell I was still having after they had already said they repaired an oil pan leak. (I was pretty sure it was the CV boot leaking on the catalytic converter). I also was now experiencing strong vibrations when driving. They said they would be looking at my car at 12:30pm.
Monday at 4pm I called and they still had not touched my car. They said there were three cars still ahead of mine.
Tuesday at 3pm I called and they said there were 3 cars ahead of mine. I was rather upset that it was day 2 with still nothing done on my car and still, supposedly, 3 cars ahead of me. I wished they had told me Monday morning it would be 3 or 4 days before they would even look at my car.
At 4pm I called to tell them I was going to take my car to a mechanic who has time to work on my car but a tech had just taken it out so I thought, perhaps, they were finally going to get around to fixing my car. They called back at 5:15pm with the following estimate:
- New CV Axle - $285
- Transmission Transfer Case - fluid is real black & need new filter - MAY need a new transmission.
They were going to flush it first for $169 but a new transmission for the Subaru is over $2, 000 and that may be what's needed if the flush doesn't work.
- Power Steering Rack & Pinion - leak including alignment - $785
- New rear tires - $183
I knew I needed new tires.
They did not acknowledge that they mis-diagnosed the leak earlier.
They said they would flush the transmission first thing Wednesday morning and then give me a call.
I called Wednesday (DAY 3) at 1pm and was told that they had not done anything on my car yet. At this point I was pissed that I was consistently lied to and stuck having to bum rides from friends not to mention being without my car longer than I was expecting.
Magic Mechanic was not the least bit concerned about this nor were they able to give me any time frame NOR were they concerned about the earlier mistake.
I ended up picking up my car from Magic Mechanic who seemed glad to be rid of me. I took it to www.mechanicsplus.com for a second opinion. Within HOURS Bill diagnosed my car as needing a new CV boot and nothing else. I now have my car back within one day from Mechanics Plus who provided excellent customer service and, to boot, he only charged me $180 for the work that Magic Mechanic was going to charge $285!
I now wonder how many other times I've been ripped off by these guys who don't seem to care about their customers. Perhaps Larry, the original owner, is no longer there or perhaps they have grown too big and too busy to worry about keeping good customers or maybe all they want to do is oil changes. Regardless, I've learned that just because someone's on the radio and charges outrageous prices, it doesn't mean they are honest or provide good service.
Poor Service and Miss-Diagnosis
Magic Mechanic Complaint Magic Mechanic (Larry K. Perry) 1432 Lee Road Orlando, FL [protected] [protected] FAX: [protected] [protected]@MagicMechanic.net The purpose of my posting is to provide the facts of my experience and let you decide if you chose to patronize the Magic Mechanic. I am sure they have many happy customers I am just not one of them. I had...
Read full review of Magic Mechanic and 5 commentsGiving a Voice to Consumers
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Magic Mechanic is such a joke! I will NEVER recommend this place to no one! My issue is way to long. Needless to say they Misdiagnosis & over priced this matter. I paid for items that I DID NOT NEED. They never offered me a loaner car until the end. In which they had my car for TWO WEEKS! Not only that the loaner car was a POS. Gas gauge liked to wave to me. HA HA. Needed alignment etc etc etc. I always had to call for a update on my car. Of course they called when they needed money. What a joke! Crazy to know how they act like children by putting the blame on EVERYONE else but there selves. They ordered my part of course the part that came was the wrong part. They blamed the company. I have read many of reviews on this company. Seems to be a on going thing about this company blaming the other company and time frames. They say there backed up. Well then Larry Perry you need to have your company open on the weekends. However, I did drive by there on a Saturday. I did see some techs there. But were they working? Hell no! I seen at least 3 techs smoking and chilling out side. Maybe I just caught them at the wrong time? Who knows. I read one comment before about someone trying to get into contact w/Larry Perry. Larry Perry replied and said to e-mail him. HA HA that's another joke. Because I have called and e-mailed him. To this day I still have yet to rec any type of response from him. Sad to say that in the end the only one that is f___ed is the customer. Lesson well learned! Larry Perry & his techs or anyone that works for him could careless about the customers! I hope Larry Perry knows that word of mouth is also a form of advertisement. P.S. For the pieces that were put in my car. Mind you THE PIECES THAT I DID NOT NEED. DID NOT FIX THE PROBLEM! I finally had it and took it to the dealer. More money out the door for there incompetence! Think twice about having your car worked on there. NOT worth the headache and or money!
I have taken my Covette there 3 different times for different problems and have no complaint at all. Everything they said, happened and the price was as they told me. I don't know about these other people, but you can't please all people, it is impossible. I am taking my second car there today for a couple other maitenance problems and I believe I will be satisfied, If I am not I wil report a problem. Dan
I totally agree with the above complaint. This has happened both times I have taken my vehicle there. I would not recommend Magic Mechanic to anyone. I tried them because they say they are the best on their radio show, but that is a joke. The people are nice, but they are good liars about when your vehicle will be done or even looked at. My vehicle had to go back several times for the same problem and is always dirty when I pick it up. I hope people read these complaints and do not take their vehicles there.