Mark Group reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mark Group
Welcome to our customer reviews and complaints page for Mark Group. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Mark Group.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Mark Group's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Shoddy workmanship
Didnt park outside the front of the house as asked but parked outside the back and proceeded to drag all their equipment thtough the etire house to get to the loft thus leaving a trail of dust and loft insulation fibres all over the carpets in every room also the job was not finished properly and no offer was made to clean up the mess.ater the work was done i contacted the mark group who agreed to come out and check the work but so far i am still waiting.
Stay away
We would now really recommend Mark Group. They accidentally caused some damage but have resolved everything, we are so pleased they have looked after us.
Last year we arranged to have Mark Group install some insulation in our house, but during our installation there was a problem with the drill bit which caused some damage to our brickwork.
We realise that sometimes things can go wrong and unfortunately it happened to our house. At that point we just wanted things to be put right but I had started to wonder if things would be resolved for us by Mark Group.
However, Mark Group have recently visited us to discuss our situation and I have to say that we have been impressed that they have taken their responsibility seriously and have taken the time to listen to us.
We talked about how we could sort the situation out and they have been very good about things. Despite what has happened before, the way Mark Group have dealt with the situation has left us with more confidence in their business.
I’m really pleased to say that the situation has now been resolved.
Fraud
On 21 October 2009, Mark Group arrived to carry out loft insulation and cavity wall insulation.The cavity wall was not allowed to take place because of misinformation supplied by the surveyor-ie that they would provide equipment to bridge the conservatory at rear of premises which they did not have, and wanted to walk on the conservatory roof to insulate...
Read full review of Mark Group and 1 commentAwful experience
I was having my walls insulated when the worker drilled through the BT line. He rang up his office and informed me that they would pay for any damage and repairs. When I recieved the bill from BT I posted a copy of to them and a Mr Alan Adams rang me to inform me that they would sort out the bill in a couple of days.
3 weeks later, and with BT breathing down my neck with a view to disconnecting me, I have still not received any form of payment. I emailed their office as my phone line was restricted and I could not call out. In their answering email they told me the cheque would be with me at the end of the week, around the end of April ... nothing came!. I have managed to ring them and was told that the accounts department was signing the cheque and that it would be with me mid week, around the 6th May. Nothing came!. I have now just called them and have been told that the cheque has not been signed yet!, but it will be sent out today. Hardly surprising that I have little faith in that happening... I need help!
The complaint has been investigated and resolved to the customer’s satisfaction.
mark group stood me up did not show up on time. did not show at all next day. when I complained about the job they said the inspector passed the project because the inspector told one of the personnel to fix and mark group happened to be present said hell do it. he did, but did a really really ### job don't look like done by a professional company. supervisor Tim told me that the person did fix the job works for him and when I asked him about the ### job he was quick to tell me he don't know the others job, how can you be a supervisor if you don't know your peoples job what an idiot! before you fall into this propaganda search more. you can do it yourself and don't have to spend thousands of dollar. don't even let them talk to you!
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