Mars Veterinary reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mars Veterinary
Welcome to our customer reviews and complaints page for Mars Veterinary. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Mars Veterinary.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Mars Veterinary's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Mars Veterinary, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Mars Veterinary. Your feedback is an important part of our community and will help others make informed decisions.
Rip off
We got the test results back which were totally wrong, just as tho they had some pre-made up test results and were shooting them off to us randomly. then then they asked for a photo. we sent one but no word has come. now they can say just anything once they see the picture.
stay away people. you will be very disappointed and money thrown out. the original results were two Toy breeds which is laughable if you saw our 40 pound girl. we feel this site is fraudulent and should be publicized as such.
Just pass the word!
Awful place
I had a wisdom panel done through my veterinarian. I was told to expect the result in 3-4 weeks. 6 weeks later, I still had not received any results. I called Mars and they said that they had never received a blood sample. I am certain that the sample was sent out. I understand that the sample may have gotten lost in the mail. HOWEVER, Mars had received payment for they test and then just forgot about it. They didn't bother to let anyone (me or my veterinarian) know that they had not received a sample. After spending all of that money on a test with questionable accuracy to begin with, and then to have me and my family wait with baited breath for 6 weeks... to find out that the test wasn't even being done? Thus far I am both dissatisfied with the product and the company management. I hope that they make an attempt to rectify this situation in the very near future.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
Through my vet, I had a Wisdom Panel MX done for my dog Marley. I was charged $135.00 for this test, and its results are totally bogus. Here is quote from the report: "You should see traits from: ------ (blank). You May see traits from: ------ (blank). There's a slight Chance of seeing traits from: Beagle, Chow Chow and Siberian Husky." "Results like Marley's are found in about 70% of mixed breed dogs in the U.S." It's noteworthy that probably 9 out of 10 people believe my dog is a border collie (possibly a border collie/lab).
The complaint has been investigated and resolved to the customer’s satisfaction.
I have read the complaints posted here and quite honestly was quite surprised. We had our little dog tested and at first didn't beleive the results. After talking with their on staff DVM, Dr. Hughes, we now fully understand how the results were derived and why she looks like she does. Dr. Hughes explained to us the basics of canine genetics and the difference between dominant and recessive traits. At the end of the day, dogs, like people, can look alot different then their parents.
If you doubt the results, give them a call. Worse case you get your money back.
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