Mason Capital Group reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mason Capital Group
Welcome to our customer reviews and complaints page for Mason Capital Group. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Mason Capital Group.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Mason Capital Group's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Mason Capital Group, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Mason Capital Group. Your feedback is an important part of our community and will help others make informed decisions.
Fraud
I too was taken by this voltures, I sign with these company back on august of 2008, at the time I was told that they take 120 days to work with my mortgage company to find a solution on my problem, and after I pay them 1600.00 dolars that they ask for, they only call me a couple of times; and now the 120 days are up and they are no where to be found. These is filty and disgraceful scam and these people should be hunted and prosecute. Who knows how many people have they fraud already.
Scam
Mason Capital Group and Gretchen Fox & Associates promised me to lower my mortgage payments, get a lower interest and all I got was a letter from my lender that they were ready to foreclosure my home. When I called Mason to clarify the phone numbers were disconnected and I could not get my money back. Is there a way to take legal action against these companies?
Read full review of Mason Capital Group and 7 commentsRip-off
We cancel our contract due to us suspecting that this company is not honest and possible fraud. They won't give us back our $800.00. We called them and questioned about the validity of their business after we found out in BBB that there is a lot of complainst against them. Rick Saputo promised to call back and give us their lawyers that represent them but failed to do so. I filed a complaint to BBB and the companies response is that I never spoke to Rick (which I did three way conversation with my wife and Rick). The company mentioned that he never worked for over three months. They accused me of deciding that they were taking too long so I decided to dispute the charges in my credit card company. They are accusing me of breaching in contract. In fact, estimated two weeks or three weeks, we emailed them to cancel our transaction due to company failed to answer the validity and lied to us about them calling us back around 20th or 21st of August 2008. I talked to my Navy lawyer and we will go after them and I will get my money back. I called the Department of Corporation and asked if they are licensed in California and said they are not and should be reported to State of California's Attorney General office. I will meet with my Navy lawyer on Monday and will pursue this by law. According to my lawyer that this company is scam. We tried to call them in his office but the number was disconnected and they do not have a legitimate website, I think. Please join me to pursue this to the Attorney General's office.
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Rick Saputo and I have never worked for this company. I am a professional photographer and have been for twenty years. Whoever posted this and listed MY NAME on here has screwed with MY CAREER. I contacted this company and got them to admit that there IS NO RICK SAPUTO there. Why can't you people double check your facts before you go dragging someone's name through the mud? Do you just post stuff about anyone? Because of this post and others, my business has suffered - I get work by referrals a lot, and when people want to see some of my work online, I USED to have them Google my name and they could see links to sites that have my photography on there. Well now I can't do that because all of you people who probably didn't deserve a house in the first place are whining because you probably want to have Obama bail you out. You guys have screwed with my life, so I pray that you have to load up the Winnebago and live behind the Piggly-Wiggly.
My name is Tim adn I am in the same boat as everyone in here. Lets not tuck our heads between our legs and hide. Lets get these S O B s My e-mail is godbeheretim@aol.com
Thanks,
Tim
I am in on this. Please contact me as I am also a scam victim. My number is [protected]
Thanks,
Alam
I am filing a complaint with the Attorney General in the state of Ohio as well. They need to stopped and only we can do that! We should think about a class action case, there are so many of us. My husband and myself lost $1500 and almost another $500. I had to close my bank account and cut my debit card. Now we have three weeks to respond to the court for forclosure proceedings. We are devistated which I am sure we all are. We are losing our home and will have no where to go. This is a nightmare. They are also using the name American Financial Group, I couldn't believe it when I saw that online. Same phone numbers and everything. If anyone is interested give me a call or send an email. My number is [protected] someone has already left a message from only a couple days ago. The email is Margok712@hotmail.com. There is power in numbers...
Mike whats the address, phone numbers, people's names, this is great info to hand out.
loan modification
Late September I talked to Steven Martinez from Mason Capital and paid $1000 by a credit card and he said that I would not have to pay my mortgage until the loan modification went though. I had faxed so much paperwork (proof of income, W2's, financial worksheet etc) which took lots of time and money. I had to follow up and call Mason Capital to see how things on there end were. They told me my file was given to an attourney and it was being looked over. I called again and they said that they had so many files and thing should be completed within 2 weeks. Two weeks have passed and I called again and the phone number is no longer in service!
Can anyone help? Suggest what I can do?
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
We try to get many people to found a law suit about this company you can contact this number and his email @[protected] or email me alamgirwali@hotmail.com
Fraud and cheating
I started working with Mason Capital Group LLC in January of 2008. I was promised a money back guarantee if in 3 months did not come to a list of possible outcomes for my mortgage. Six months later when Mason Capital Group LLC did nothing, took 1140. from us we had a lady knocking at our door because our house was and is in fore closer. The original person working on our 'file' at MCG LLC was no longer available and this terrible crook that calls himself an attorney took over.
He did not give us our money back, we still have the guarantee by the way for if there is a class action law suit. We did go into foreclosure and all of his alternatives for negotiation were no good because the company did nothing to represent us. This is all documented with Wilshire Credit Corporation.
We had to go through a mess in order to save our house and cash out our retirement and give the company a ton of money to keep the place. Do not use the company, go directly to your mortgage company and do the work your self. I hope this company is shut down. I asked them how many people they do this to and they refused to reply.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is there a class action suit for this? I would like to get involved...my email is tmw1221@yahoo.com.
Unauthorized billing
We hired these guys in May of 2008, after massive attempts by Steve Byrne stating he will handle my case and our home will be saved. Never happened. He took my money. I called my bank to get my funds reversed. They did temporarily. Then Nationwide Financing.(they would not tell me how they are associated with Mason Capital Group) told them I lied on all my paperwork, which I did not and took my $1, 500.00 back. I had to hire another loss mitigation company that did the work properly and I got to stay in my home.
Now Nationwide Financing, who will not admit to being in with Mason Capital Goup says they will not return my money. I did not have a contract with Nationwide Financing. This is a total scam.
I need people out there that have been burned by these people to file a class action case. I am sending letters to the Attorney General in California as well as Arizona, also a letter to the banking commission etc. Anyone that will hear.
In this part of our lives where everywhere people are losing their homes and jobs, to have people out there likes these taking money from people who can't afford it need to be stopped.
Please, I beg everyone who has been hurt by these people contact me.
The complaint has been investigated and resolved to the customer’s satisfaction.
July, 30, 2008. Frank Lion, sent package paperwork with agreement and presentation Masoncapitalgroup, as Company for Home Loan Modification. My family was signed package, sent check from Bank of America equal $3, 500 (three thousand five hundred dollars). Every electronic faxed copies present. In agreement was promised us for 3-4
Months or 120 days whle process will done. Also, Frank Lion, asked us
For never pay again for Countrywide, our primary lender, and they, MasonCapitalGroup, will send new Loan at time.
Trhree Months passed. We tried richFrank, But Aida, other person, as introduced herself, said that Frank Lion not working anymore. Also, Aida sent letter for us, we signed again, with dated and faxed, as MasonCapitalgroup asked us. We trusted that Masoncapitalgroup, we didn't paid 8 months, also we can't rich by phone, email, faxes, any communication unavalable with this Company from Tarzana, CA.
Futuremore they distressed permanent disability family member, primary
Resposible for HomeLoan. Money that was sent to Masoncapitalgroup, money from disability person. Please, help return our money, we faced forclosure now and we will homeless if you some responsible person can't help us.
Truly your's
Mikhaylov's Family
Ph 1.818.634.4352
emal: mirina55@gmail.com
I hired them after persistant calls and emails from a Steve Byrne. Told me he can save my house from foreclosure. I sent them $1, 500 on my debit card (good thing I did) After I sent the funds I would try and call and see how things were going and they kept telling me they are in contact with my lender and not to worry. I started to worry, when no one would return my calls. I called my bank and told them to reverse the funds because they did not do what they said they would. I have never received a phone call or any more correspondence from these people. I have since found a legal law firm that handled my loss mitigation and all is great. Mason Capital Group is a scam company. Preys on people who are losing their home, only to get money from people who can't afford the extra money. They are complete scam artists.
Mason Capital Group and Gretchen Fox & Associates promised me to lower my mortgage payments, get a lower interest and all I got was a letter from my lender that they were ready to foreclosure my home. When I called Mason to clarify the phone numbers were disconnected and I could not get my money back. Is there a way to take legal action against these companies?
I agree with you they claim they worked a modification out with my loan comapny and now that i have paid for the 4 payments the loan company has no idea what i am talking about when i asked them about the modicfication. Oh! my God. Someone help me because now i am in a bind and don't know what to do. jessiekeenan@yahoo.com
Note that Mason Capital Group ALSO does business under American Financial Group AND Gretchen Fox & Associates. PLEASE EVERYONE CALL THE LA DISTRICT ATTORNEY TOMORROW! Here is their contact info (below). Make sure you list ALL the business names this company is using, so they can put us all together in one massive complaint against this company.
http://da.co.la.ca.us/feedback.htm
District Attorney's Office
County of Los Angeles
210 West Temple Street, Suite 18000
Los Angeles, CA [protected]
Telephone [protected]
Fax [protected]
TTY [protected]
(8:30am - 5:00pm M-F)
Me too! They were supposedly going to get my adjustable rate to a fixed. Initially charging $1500, and then only suppose to charge the $1000 balance AFTER they get the rate locked. They didn't get the rate locked, and charged me the FULL $2500. In addition, they said if they couldn't lock the rate, that I would only get charged $500. PLEASE contact me - I want in on this lawsuit! Or I will sue on my own. They do business under these DBA's: Mason Capital Group/American Financial Group/Gretchen Fox & Associates. They just change names to avoid having to refund money, is my suspicion. I have emailed today:
Better Business Bureau
KTLA
consumeraffairs.com
consumer affairs (gov divisions) dca.ca.gov
Federal Trade Commission
BOTH CA senators (Boxer & Feinstein)
Dept. of Justice
And LA County (To get their business license revoked!)
We should all band together to take these unscrupulous people down! mitzi_work@yahoo.com
My name is Maria M., and I have too been a victim as well. About 5-6 months ago ive been working with Diego Diaz from MASON and Lupe Medina from GRETCHEN FOX & ASSOC. and they have $3, 000.00 of my money and a about month or two ago I never heard from them again... I went down to there office and that suite didnt even exist, it was a post office. WHAT RIP-OFFS! Add my name to the class action suit!
I have become a recent victim as well. I would like to add my name to the list as well. Also who out there knows of a legitimate company, we still need help!
Thank you for any imput :
jocelynschneider@sbcglobal.net
Oh My Goodness I am trying very hard not to panic here after reading all that i have read on this board. We too were contacted by Mason Capital Group in August 2008 by Steve Byrne who said he could hep us with our mortgage loan and save our home. I looked them up and didn't find anything suspecious about the company so we signed up with them. He said the process will take baout 30 -60 days so we should be patient, and not make any mortgage payments until all is done. For a while there it looked like they were doing something positive because the collection calls from our mortgage company stopped, we received a mortgage loan modification letter from our mortgage company and when we called to ask if they had heard from Mason Capital they indicated they had and were working with them. Then we got an intent to forclose letter from our mortgage company, called Steve and he said to fax it to them right away so they can call our mortgage company and stop the process. We didn't receive another letter of such and our mortgage company continuted to send us our monthly statements and regualr communications as usual so we didn't panic. Mason capital also told us not to make any payments, or contact our bank, they will be our voice so we didn't. Nothing weird has happened for us as far as with our mortgage company for us to be concerned until the 60 days passed. Then we got in touch with Mason capital asking for an update, they still heald on to their "we are working with your mortage company" Then recently we got a frantic call from an EVA SCIUBA who said she is with Gretchen Fox, see contact info below.
GretchenFox & Associates
Assistant to Case Manager
Toll free # [protected], ext 5036
Fax number [protected]
She indicated that our case has been tranferred to them as Stve Bryne and the person who was working on our case have been laid off. I red flag went off in my head from the lack of profesionalism she had in her voice and how she answered the phone as though she was answering her home phone.
Again nothing weird from our mortgage company, they continue to send monthly statements and regular communications as normal. We even recently got a letter from our mortgage company saying our loan have been sold to another company and we should be dealing with the new company from now on. I sent this information to this EVA personf or follow up BUT after having read all this, we will contact the mortgage company directly, explain what happened and request they deal with us directly from now on. I pray it's not too late.
You have our permission to add our name ot the class action suit!
back last year i sent them1000.00 to help me with my mortage no help at all. i want my money back now. what do i do.
Fraud and scam
In early Sept 2008 I was sent an email from these 'people' and was interested in what they could do for me since my loan mod with my company seemed to be going nowhere. I spoke with a Ryan Zimmerman who conveniently cannot be located now according to the other liars. My case was handed off to a Taneisha Thierry -and she can not answer a straight question...
Read full review of Mason Capital Group and 1 commentGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.