MCAP Mortgage reviews and complaints

This is the worst mortgage company ever, everyone that works at this company is rude not helping or understand. Especially Jonah dooling! A very rude man when I ask for help he had told me that this isn't his job and he isn't even suppose to do this. I don't know why my family got a mortgage from them. I guess cheap mortgage calls for less classy and I'm professional place. I would not recommend anyone to get their mortgage from here.

I have a mortgage from MCAP. The rate is v. low, actually the lowest available at the time by .1%. The low rate is the single, solitary positive benefit I have experienced so far in my rel'n with MCAP.
First, they gave us a HUGE hassle in putting my wife on the mortgage. They would have excluded her from teh mortgage and from the title deed of the house, except for a very competent and assiduous employee at True North Mortgage, our mortgage broker, who eventually closed the mortgage the way we had originally insisted it be closed - with my wife's name on it and on the title of the house.
Next, if you want to pay an additional amount on your principal, they have a v. awkward and strict policy. You have to "request" this ahead of time, deposit the money in your bank account, and then wait until your NEXT mortgage payment is withdrawn. This means your money is sitting in your account for as much as a month, collecting no interest. Trying to time the deposit/withdrawl accurately caused us a large hassle, and we were hit with some exorbitant fees, which we eventually ironed out, although through more hassle. As in other corporations with which I have done business, here also the front line people know very little, but are consistently obstructive. Just go above their heads as quickly as possible. Eventually you will reach someone with some discretion.
Third, there is NO ONLINE ACCESS to your MCAP account. You cannot check to see your amortization schedule online, you cannot check to see how your amortization schedule has changed after additional payment to your principal, AND THEY WANT TO CHARGE YOU $25/HOUR for secretarial work if you want the history on this! In other words, they lack the online info, and want you to pay them to calculate everything manually, as if it were the customer's fault they are in the dark ages with respect to the internet! What a farce.
Fourth, their exit fee, which you pay at the end to close the mortgage, is the highest relative to all the other lenders we researched.

Bottom line: So far, this mortgage company has been an enormous pain. Previously we had another lender that was slightly more expensive on interest, but without any of the hassles, limitations on information and payment timing, and without the extra fees we have experienced with MCAP. If I could go back, I would have stayed with our old mortgage lender.