Movie Theater reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Movie Theater
Welcome to our customer reviews and complaints page for Movie Theater. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Movie Theater.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Movie Theater's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Discrimination at the movies
I visited Silver City located in York dale mall on March 20th at 4:30pm to watch a movie with my husband, like we always do every Tuesday. I have a very specific died, I am allergic to gluten and other foods and am unable to purchase the food sold at the movie theater. I was trying to bring outside food into the theater and I was told that I would not be able to enter. I spoke to the manager and told him my situation and I stressed that I am unable to eat the food that they sell and he preceded to tell me that its unfair, yes he knows, but I can't enter with the food and that's all. I was discriminated against because I am different then the other movie goers. I was made to feel less worthy of participating in the activities that the rest of the patrons of Silver city get to enjoy. Due to the difficulties I have digesting the food at Silver City movie theaters I had to choose between eating or watching a movie, a choice that the other people who go watch movies are not forced to make. I am made to sit in a movie theater full of smells from all the food that is being eaten around me and I can not participate because of an unfair rule, a rule that even a manager of this multi national company agreed to as being unfair. To top it all off this all occurred in line with people looking at me, I was so embarrassed. I did not need and audience there to judge me, that made feel so uncomfortable.
Poor ADA customer service
Asst. Manager Brittany was rude and obnoxious toward my deaf brother when he asked for help with a closed caption device. After missing most of the movie and going back the next day; paying to see the movie in full, our time was wasted again. Brittany, the manager; was frustrated and suggested he see a different movie...any movie. He chose one and she said...
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A rule is a rule, lady. A stupid rule? Yes, absolutely. It's just their way to make even more money. However, this sounds like a whiny, first-world problem to me. It's not the end of the world. Eat before the movie or sneak the food in your purse. They don't care enough to check unless it's a special screening.
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