Music123.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Music123.com
Welcome to our customer reviews and complaints page for Music123.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Music123.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Music123.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Music123.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Music123.com. Your feedback is an important part of our community and will help others make informed decisions.
Bad service
I ordered a $479 virtual keyboard product called Omnisphere six days before Christmas and paid 2nd day delivery to get to me well in advance.
The order never arrived.
The day after Christmas, I called customer service. They said my card didnt go through so the order was never sent. However, as he said this and tried the card, it went through. -->This card has a $10, 000 limit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad company, poor customer service!
I placed an order with music123.com on 04/18/08 for a set of Lace Holy Grail Pickups (black) and the item was backordered. After the item was shown to be back in stock for about 7 to 10 days I emailed music123.com and asked them to ship my order. When the order arrived it was the wrong item. I returned the item and when I received the replacement it was the wrong item again.
I called customer service AGAIN and explained the problem. I was told I would receive a $10.00 in store credit for my gasoline and time spent running to the local UPS store TWICE now. I was told to watch the return item and as soon as it started to track the correct item would be shipped RED LABEL (next day air). Well mistakes happen and if all of what customer service told me had been true I wouldn't be spending my time typing this. Is the item music123 shipped me the 3rd time the correct item?
Well, I sure don't know because it was not shipped next day air it was shipped USPS 1st class. Hummm... not even express mail. The worst part is music123 could care less. Mistakes I can handle. I will not do business with a company that lies to me. Yes, I called to complain and was not even offered an apology. They can take their $10.00 store credit and shove it. I will never spend another cent with music123.com. It was after my problem with them I started searching the net and finding all the problems others have had with that company. music123.com = bad business. BTW music123.com is offering an awards program (which is why I was buying some stuff from them) where you get 100 points for each dollar you spend. at 125, 000 points you have enough points to get a $25.00 gift card. I should have over 130, 000 points but they are so behind in the record keeping I only show 20, 100 points. The other points are still "pending" By no longer doing business with music123.com I will lose $25.00 and the $10.00 credit they said they would give me. However, like I said I will not do business with a company that lies to me. I keep putting music123.com in this post so maybe the search engines will pick it up better.
Maybe someone about to order and searches the web will see how music123.com treats their customers. If the pickups are not the correct ones this time I'll get a refund. If the order had not been shipped or had I known I was being lied to I would have canceled the order.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I ordered a $479 virtual keyboard product called Omnisphere six days before Christmas and paid 2nd day delivery to get to me well in advance.
The order never arrived.
The day after Christmas, I called customer service. They said my card didnt go through so the order was never sent. However, as he said this and tried the card, it went through. -->This card has a $10, 000 limit.
Hi Kris,
My name is Skaught and I work for Music123. I'm sorry for the inconvenience with this order. We value your business and I would appreciate an opportunity to look further into your situation. In the event the cc company denies the authorization you should receive a notification from us. I'm not sure why this didn't happen for you. Any information you can provide would be greatly appreciated. I'll make it worth your time as well. Please email me at webtalk@music123.com.
Thanks,
Skaught