Mwave reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mwave
Welcome to our customer reviews and complaints page for Mwave. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Mwave.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Mwave's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Mwave, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Mwave. Your feedback is an important part of our community and will help others make informed decisions.
Customer scam
MWave scams and makes up story about how big their facility and why they did not deliver their product within 24hrs as said on their website. They train their sales represenative to tell customer like myself that the reason why they can't ship out on 2nd day air is because they are out of stock in their location and they need a day to get the product from another facility. However, when you talk to their higher level they will tell you that they only have one facility and there is no other warehouse they use. When asked why was the false story being told, they will simply tell you they dont know and they do not control these people. And when you ask them more about how they operate their business, they would rudly hang up the phone. This is an unethical way of doing business, especially during down economy. Company like our's trying to stay alive and save money by printting our marketting material ourselves gets to face with company such as MWave. They lure customer to believe they are a fast and reliable company to be accounted for. From my experience, if you need reliable and trust worthy supplier, MWave is defintly not on that list to call.
money back
I ordered a replacement TV lamp for my DLP television and it did not work. I returned the item and they will not give my money back. They are making a bogus claim that it was damaged in shipping.
I'm filing complaints with Attorney General and Consumer Affairs.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also purchase a lamp for my tv from mwave.com that prematurely died, I can't seem to get pass a person by the name of Maricela whose customer relation skill sucks! It appeard that I can't return the item for a refund, but I am still within my 90 days for an exchange. It has been almost a week that they received the defective item, and she can't seem to tell me when they will ship a replacement. I HATE this company! They knowningly sell defective items!
Thank you for your feedback Mr. Tsang. We are very sorry to hear that your replacement lamp did become defective. Unfortunately we do not manufacturer the replacement lamps, we are a distributor only. We do clearly indicate that the replacement lamps do carry a 90 day warranty.
However we realize being so close out of the warranty period, it is nothing short of frustrating. Please e-mail your invoice number to raquels@mwave.com, we'll review your order immediately.
Don't trust mwave.com reply. they have a 3 month warranty. my lamp lasted 3 months and 2 weeks so they wouldn't do anything to accommodate me. so i'm SOL. I advise anyone purchasing from this company to find a different vendor...even if it costs more...they're cheaper, but they suck. it is more reliable and you don't have to deal with inferior products.
Kevin Tsang
Thank you for posting your concerns. Please send your order number and info to raquels@mwave.com. We will look into the issue further. Your business and satisfaction are very important to us, and we do apologize for any inconvenience you experienced.
mwave.com
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yep. I bought an item online with this company and they are suppost to have lowest price guarantee, found same product at wallieworld for about $10.00 cheaper and free shipping, SO I SPENT A TOTAL OF $50.02 when WALLIEWORLD HAD IT FOR ONLY $30.00, TOTAL PRICE .sent in all the paper work they requested, they required me to copy and paste the website with the product with the cheaper price, I did and heres what they emailed me today, Invoice Number
DN-4640584,
Please read the entire email and follow the instructions below so that we can address your claim in the best timeframe. You will be required to email your proof of lower price screenshot as well as a copy of your proof of payment (receipt).*
To submit your screen shot: Please reply to this email and attach any screenshots for this Price Guarantee claim. If you forward a copy of your proof of payment (receipt) please reference the Price Guarantee claim # at the top of this email.
and I did, and then heres what they emailed me back with
Hello,
Thank you for your email.
The buySAFE claim you submitted is not a valid claim and has been denied. Per our terms and conditions the lower price must appear on the same merchants’ website you purchased from. I’ve included the terms below for your review
W.T.F. I sent in the info you requested,
A BIG SCAM ! I WILL NOT BE DOING BUSINESS WITH THEM ANYMORE.