Nationwide Relocation Services reviews and complaints

Kai,

Nationwide Relocation Services regrets hearing about your issue with our services. We ask you for an opportunity to correct this incident. We are more than happy to further assist you. We want to check the status your canceled move so we can look it up in our database but we need more information in order to do so. Please contact us at [protected] to work together to resolve this matter.

Sincerely,

The Assistant of the President of Nationwide Relocation Services

Terrible company, thieves and not honest

move from state to another state

took months to unpacked . and notice many things missing, never receive a call from them stating we have many of your things . told us you have adding to the first complaint. how can you tell was missing if you dont know until you finish putting a whole house away.

I estimate we loss $2000 in household and personal items ... i dont recommend this outfit ...i give them 1 star

I used to work for Nationwide and they put in these fine sounding comments. They are liars and thiefs. They low-ball estimates then hold your furniture for ransom until you agree to pay 3 or 5 times what their original quote was.
When I found out they were scamming all their clients I left. I lost out on my last two weeks pay because I told them they were cheating customers.
I hope you are reading this post before thinking of hiring them. If you read this afterwards, you have already been scammed.

Obviously you are a paid lachey or employee to continually surf the net looking for reviews on Nationwide. Reviews on this company don't just pop up at random, you must surf for them as you do with most stuff unless it's the latest headlines. I find it hard to believe you have this much emotion invested in a company for you to randomly ego surf for them. Only an owner of a company would go to so much trouble.

You are just as much of a pathological liar as the owner of THIS company and the people he employs. Pathological, dude. All of you are sick and need psychological help for your extreme narcissism and arrogant disregard for the people with whom you scam under the guise of business.

Movers arrived at our home without enough room in the truck and attached trailer to load our possessions due to overloading two prior pickups. Calls to Nationwide offered no help. Movers left us with a considerable amount of our possessions. After renting a UHaul and packing it ourselves with what would fit, we were forced to leave many of our furnishings behind, including a wicker set, bistro set, kitchen set, vacuum, several indoor and outdoor chairs, yard ornaments, a hutch, bicycles and more. After filing a complaint with the moving company in September of 2011, we still have not received any satisfaction or even response, even though I have consistently been in contact with the claims department with documentation. We value our loss at approximately $4900.00.

These people are brokers only and hire cheap men with trucks to move you. Trucks are broken down and they break things. Our truck came from MTL Transportation from Phoenix Arizona. The phone number on their website is no longer in service but the drivers were able to reach the owner with no problem. They spoke no english so we didn't know what they were saying. Their scam is they underestimate your load in the beginning to save you money so they can take it over the scales and give you overweight charges from .44 cents a pound to .70 cents. According to the two men that moved a new employee for our company, this is common and the way Nationwide Relocators make their money. Horrible to work with. Lie, cheat. We were charged an additional $1000 after we signed our paperwork. I don't have enough room to indicate here all the horrible things we endured by this company. We are forwarding our information and photos of all details of the move to our attorney. To add insult to injury after the move was complete and they had their money we receive their "How to move" packet in the mail.

DO NOT HIRE THIS COMPANY YOU WILL REGRET IT.

The United States Senate is currently investigating Nationwide Relocation Services (http://commerce.senate.gov/public/?a=Files.Serve&File_id=91f76420-7d98-4b49-9320-e331cc803a78).

Unfortunately none of their idiot customer service ###s is capable of saying anything useful beyond "We regret any inconvenience blah blah blah blah blah, " so continue spreading the word, and file a complaint with the USDOT (https://www.protectyourmove.gov/consumer/awareness/faq/faq.htm#2).

Nationwide Relocation Services regrets to hear of your dissatisfaction with our moving services. We wish we could change such an unpleasant experience. With the information you provided, we were unable to locate your move with us. We are aware that you would like to remain anonymous, however, if you are indeed a customer we would like to speak with you to address your issues. You may contact our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job ID # so we can better assist you with your issues. Call us at [protected].

Thank you.

Sincerely,

Nationwide Relocation Services

To: Representatives of Nationwide
RE: Statement of Greivance for Moving Services

This is a statement of greivance detailing my experience with Nationwide and the brokered services I received on Friday, February 11th, in regards to the damages I incured on my personal belongings and missing furniture from the organization completing practice that was not agreed to for move from Seattle, WA to Las Vegas, NV.

The movers arrived with my belongings on February 11th, 2011 to my home in North Las Vegas, NV. I was phoned by the lead driver/mover and was told to meet him and my moving truck at a weight station in a nearby city, about an hour away. Frustrated with the distance and time, I phoned my representative at Nationwide, and was informed that there was indeed a local weigh station almost 4 miles away from home. I don't know why it was so difficult for the movers to consider this location, however, the movers were informed and met me at the weigh station in North Las Vegas. I met them at the weigh station, and directed them to my home, where they met me.

The movers began to unload boxes and furniture into my house, and I noticed that several of my items and boxes were severely damaged. I was livid! I understand that in the moving process, things get broken here and there- but this was absolutely excessive, and truly unacceptable. It was obvious to me that care was not taken when packing/shipping my things, especially boxes labeled "fragile", etc. I began taking photos of the damage on my camera phone, and the driver of the truck approached me in a confrontational manner. I grew very uncomfortable when he raised his voice at me, claiming that "if i continued to take pictures, something bad will happen to me, and the consequences will not go well with me" and statements like, "if you keep taking pictures, you're not going to like what you get", etc. I was very uncomfortable, and literally felt threatened and afraid for my life. I went to my kitchen immediately, and phoned Phyllis, my Nationwide Representative, who instructed me to take action immediately and phone the police. I considered this option, but rationalized that if I phoned the Police, my belongings would be even more damaged, and I didn't want the unloaded truck to flee. I phoned Phyllis again, and she grew very concerned, and had Nationwide phone both the movers on the dispatch, and eventually the driver was phoned, and he calmed down considerably.

From there, the movers stated that we need to reweigh my belongings. I arrived at the weigh station, and was confused to as to why the movers took 30 minutes longer to arrive at the station, when the weigh station is literally 4 miles from my home, and there wasn't any signs of traffic, etc. I can only guess what exactly they did, because when the new weight was established, it was significantly higher than the original weight of when my things were packed by movers in Seattle, Washington in December. I was very upset because it was off-the-wall, and was dramatically larger than what was documented almost 2 months ago. One of the movers informed me that the Budget Truck that packed my belongings in December for the move was switched to the truck that brought my belongings to Las Vegas. I don't understand why my belongings were transferred to another truck, when it was agreed that my belongings would remain in that truck to deter any possible damage. Why did this happen? And how many times were belongings moved/transferred to truck to truck.

Now I am in a frustrating position. I have several damaged items of furniture, broken dishes, broken paintings that hold monetary and sentimental value (antique and collector's items). Several of my dishes and artifacts are from other countries and age old, and are now destroyed because of this. I know it was because of the movers transferring my belongings to another truck before arriving to Las Vegas, and this upsets me as this decision was outside of my agreement of services with Nationwide. I also used Ferguson boxes for extra protection of my belongings, a company that has a contract with Nationwide, and the movers in Seattle handled my things gently and packed my belongings correctly.

What also aggrevates me is the fact that my chaise lounge is not in my belongings and never arrived to Las Vegas, but it was confirmed with the movers in Seattle that it was indeed packed. This was brand new furniture, that I invested a lot of money in, and I don't know where it is! Why is this happening? I am very frustrated with this situation! It is missing, however it is listed on the Manifest sheet a "couch", and item # 7, on the Bill of Laden. In thinking about this, I have to note that the movers that arrived to Las Vegas refused to give me a copy of the Bill of Laden when I asked them repeatedly.

I just don't understand how I could incur so much damage to my belongings and have furniture missing! This is not acceptable.

All in all, I would like to be compensated for my damages and missing piece of furniture. I am very disappointed. I specifically chose Nationwide because I thought I could trust them. I did not know that they would broker the move to workers who don't care about other people's belongings, clients at that. I could've honestly chosen any other organization to work with, but chose Nationwide because my representative was honest, caring, possessed integrity, and showed an excellent level of customer service that I greatly appreciated. I have personal friends who are looking to move across the country and seeking moving companies for their belongings, but at this point, I frankly would not recommend Nationwide's services or their brokered services. I don't want to be ripped of by moving companies like so many others have been. I hope that Nationwide stands behind their name and tagline of customer service.

Thank You

Contact:

Contact: Kristin Schrader, Tel.: [protected] or
[protected]

Consumers can help identify noncompliant household goods movers by calling FMCSA's nationwide complaint hotline,
[protected] DOT-SAFT) or by visiting http://nccdb.fmcsa.dot.gov. Prior to selecting a household goods carrier, consumers should also visit FMCSA’s www.protectyourmove.gov for information on planning a successful move and to search movers and their complaint history.

For a list of companies cited during the strike force, see http://www.fmcsa.dot.gov/hhg-2008-05-results.

The strike force targeted states that received the most complaints in the National Household Goods Consumer Complaint database (http://nccdb.fmcsa.dot.gov).

Household Goods Complaint Disclaimer:

http://nccdb.fmcsa.dot.gov/hc_disclaimer.asp

Fines for violations of Federal Motor Carrier Safety Regulations are set by Federal statute. Examples of the violations discovered include: holding shippers' household goods hostage, operating without proper legal authority, failing to follow tariff requirements, failing to provide shipper information, and failing to keep proper records:

http://www.fmcsa.dot.gov/about/news/news-releases/2008/hhg-strike-force-results-08-05.htm

I had to deal with this very issue during May 2008. We paid in full for a move, the 'brokered' mover showed up in a Penske truck. Friends stayed in our home during this ordeal.

The driver showed up with a man who claimed to be a hitch hiker, and was intoxicated.

When the driver arrived at our new home, he had another worker with him, who told us he was from Mexico and was given $150.00 to help the driver unload the Penske truck.

Needless to day, our items did not arrive in the *an*lines truck that we were told was going to be picking up and delivering our household items.

File a complaint, when the fines hit these brokers and moving companies in their pockets, maybe, just maybe they'll get the picture.

We contracted with Nationwide to move my son from Maryland to Iowa for grad school. Scott Smith was more than willing to take our money and schedule a move, constantly reassuring us that our admittedly small window of moving availability was no problem. The trouble started when our moving date was put off from Monday, July 28, then to the 29th. We then heard from the movers themselves telling us they would be there on the afternoon of the 30th. When my husband asked the mover which day of the weekend of the 1st, 2nd or 3rd of August they would arrive in Iowa, the driver actually laughed out loud on the phone and said he would be in Iowa sometime between 7 and 12 days. At that point, we tried to contact Scott Smith on the phone directly to no avail, going through customer service and then through Josh Wiley in Quality Assurance. In the meantime, we knew we had to cancel the move immediately in order to get my son to Iowa in time by some other means and to be in the 24 hour window of cancellation in order to not be charged for the entire move. We did cancel and late on the day of the 29th Scott Smith did return our call. He initially denied he ever made reassurances to us that the move would happen that weekend. Eventually he did concede that he "might" have said that but that the contract clearly states a 7-12 day window so therefore we would not get our $850.00 down payment back. During all this, we received a call from the moving dispatcher, screaming at us for canceling. Hilariously, the same day, we also received a call from Nationwide asking if we'd like to apply the $850.00 deposit to a future move. Really? Can they be serious? In the end, we rented a Penske truck at the last minute and moved my son ourselves. We are currently disputing the down payment through our credit card, writing letters to the Attorneys General in Maryland and Florida and have written a complaint letter to Nationwide to be delivered by certified mail. To add final insult to injury, when I called customer service today, 8/07/08, to get a name to whom I might address my complaint letter, the customer service rep initially only gave me an address. When I persisted in asking for a name she said to address it to "Management". When I persisted further, she put me on hold, came back and very, very reluctantly gave me the name of "Sarah Sanford". When I asked her why she was so resistant she started raising her voice, saying she wasn't resistant, she gave me the info I needed, etc. I wonder if she looked up my number on caller ID, traced it on her computer, saw that we had canceled a move and was being cagey about giving me an actual person's name. In fact, I have no idea, at this moment, if the name she gave me isn't a fabrication. I only wish I had looked on a forum such as this before contracting with Nationwide. They are a group of crooks, liars and thieves. Please, please be aware!

Total ripoff. Contracted for $500 then the day before the move insised on another $950.00 or they would not show up. Mover was good and paid them directly. Mover would have deadheaded back without me. Nationwide is ### for a phone call.

NATIONWIDE DID A GREAT JOB ON MY MOVE AND WAS GREAT TO WORK WITH. THANK YOU NATIONWIDE.

Rick Daly provided an unconfirmed estimate to move 5000lbs from Flagstaff to AZ. He confirmed the additional price for insurance and that Nationwide only works with the top five moving companies including Shamrock etc. After an incredible amount of miscommunication I was told that Sirena moving an outfit of a wife, husband and cousin would be handling my move. The movers arrive and talks about how drunk he was the night before - how he told his wife that she should call us and say that the truck broke down because they are hung over. He wants to know what we drink - he says we should go get drunk in Phoenix with him. He said, “Things in Kosovo are done differently,” and he had a friend in the moving business who’s client didn't pay him for the load and he said - “I ask my friend why didn't you just kill him." I'm told they will deliver the following Wednesday. By Friday when I'm flying to Seattle to help my mom move they have not arrived. They don't arrive until the following Wednesday over a week after promised. They threaten to not deliver if I don't pay cash even though the contract with Nationwide says that Cashiers Check is accepted. They threaten to not deliver. They demand more money once they do deliver. Because of all of this I'm out 1500 in travel costs and hotel costs (they never arrived) and in lost street permits (they never arrived day after day.) Nationwide forced the relationship with these persons and did not advocate on our behalf to reel in these conmen.