Net Detective reviews and complaints

I tried calling the number listed on the website and it has been disconnected. I requested through email to retrieve my password many times. They claim it has been sent but I have never received a reply from them. I sent them an email but I have not had a reply to that either. I guess I am screwed out of the $29 I invested in this crap.

Same story as most. Join for a "Free Trial". Information is void or SO OLD, it's useless. Once registered, then and only then are you told that criminal records cost an additional $10.00. I cancelled the SAME DAY, only to NOT RECEIVE MY $$$ BACK, which was guaranteed, they charges me two additional charges of $29.95 and 19.95, for a total of $135.00! That was in April 2011. It's September and I now have an investigation on-going with my bank. That particular account was an expense acct only for my minor son. Not only was there insufficient funds, just recently my bank put through the charges and added OD & NSF charges, for a grand total of almost $200.00. FORGET emailing or calling them as "representatives" are NEVER AVAILABLE and calls are NEVER returned. I have everything documented thank God. By the way, same story applies to the TV commercial and business, Been Verified. Don't be fooled. I am a disabled Private Investigator and these sites are useless, offer nothing and are all BS. Pay the $50.00 or so for a REAL Comprehensive Database Search, which can be conducted through any reputable P.I. Agency.

the review that i read said, she spent days trying to find the same information that net detective offered fo only 29.00 for 3 yrs. i ordered it and 30 mins late cancceled it, i put in 2 name mine and a friend and it only showed you the address, if you wanted more info you have to pay for it.there should be a law to get ### like these people off the internet instead of ripping people off.now i only hope that these ### give me my total refund with out alot of problem.lies, lies, lies, lies

I wanted to find out some information on a relative. So I went to look at some of those internet places where they tell you free people search. Then you generic information and need to pay for more detail. They promise you all this information you will have access to...Not! You end up getting ripped off. A fee for a 3 day trial, then there is apparently another fee to get the same information but it is called "Plus". This site and compnay are a rip off. Once you pay for the "Plus" it seems there is also a fee for the upgrade which you have already been chaged for "PLUS". Stay way and keep your money. The information you get is there for free.

This is such a rip off. I even did some checking on the net before I went with this service. They get you to sign up for a service and then you need to get an upgrade to get the information you thought you were getting the 1st time. Then they charge you an additional fee for the upgrade you were already billed for. The information they provide is not current, not detailed like they advertise and it is information you can get for free on the net yourself. BIG RIP OFF. Maybe a class action suit needs to be started. Spread the word and post your complaints as many places as possible. Maybe someone could develop a website with a name so close to theirs people could get directed to that site with all the warnings and complaints posted.

Fraudulaent Advertizing! Scammers! There must be some way to stop them. They provide no services as promised, and steal your money. I wish I had seen this site before buying, but they swamp the intertnet search engines with warnings about not being scammed by OTHER detective people search sites, but that Net Detective (and two others) are the only ones that are legitimate, so you think they are. They put out seemingly neutral non-profit reviews under different names (i.e. "Consumer-Advocacy.org) which are fake and perpetuate the scam. Do not buy into their lies. The Better Business Bureau has graded them with the letter "F". They are known on BBB's complaint site by many names, some of them being "HD Publishing Group", and another is " Customer Care Dot Com, Inc.".

I am being sued by someone with a completely disputable claim, so I decided to try to do some background checking on this person. I went online to search for some kind of tool to help and Net Detective came up. Now the thing that swayed me into using it were all the supposed reports from Consumer Groups. Well I used Net Detective and paid $29 and to my utter disappointment all the information I wanted came back with a link saying I needed to upgrade to Net Detective Plus. Basically I got less information than I got when I used White Pages or the local city information pages. All I got was the name and City, nothing else whatsoever. By this time I've already paid $29, so I signed up for Net Detective Plus, and again was completely disappointed as all the information I got was wrong. I searched on people I knew everything about and boy the info was completely way out, I mean WAY OUT! If these guys don't have the info I guess they make it up. I even searched known hardened criminals, the FBI's most wanted and other local criminals and the info was complete rubbish, unusable.

I asked for a refund and they sent me a 'novella' to fill out and send by 'snail mail'. I also tried to fax it. I have been waiting 2 months so far and have not received anything. I canceled the Net Detective Plus service by phoning them and put a watch service with my bank to see if they tried to debit my bank account. They did. So I phoned them again and they promised me that the service was canceled and would you believe that they tried again, but this time double the amount (presumably because they couldn't collect on the first amount). I promptly canceled my card.

I e-mailed them to say I hadn't received my refund and they didn't ever reply, so I phoned and guess what, yes you guessed it, they claimed that they hadn't received my refund form. I told them that I had also faxed it, but that's when they let it slip that their fax machine only responds to cell services! Ah, so I jumped on that straight away, the fax service only responds to cell numbers, so that means that their is no physical way to fax them and just in case you dispute that the service doesn't work, I guess they show you by using a cell phone?

So I am now e-mailing them on a daily basis until I receive a refund because as far as I am concerned, multiple phone calls and e-mails prove I am not happy and want a refund. The snail mail form is most definitely their way of delaying the refund, hoping you'll give up. This company should be taken to task by the Better Business Bureau or even better, everyone on this site should put in a mass complaint and have these Sheisters put out f business.

I subscribed to Net Detective for a one- time fee. I didn't realize that they are debiting my account every month. Can't find a way to stop them; the site doesn't have a link to cancel and get my money back. I paid the $29.00 fee in good faith as a one-time fee. Went to the customer help site and found only questions about changing passwords or names. I used the service, possible twice and it was a waste of time and money. The information they provided was available through other sources and was not what the advertisement promises.

I signed up with Net Detective and paid $29.95 for 3 years membership. I then started checking out previous renters that owed us money for rent and damages of which I could not locate. No info came up on them so I entered our apartment building's address of which we have owned for 2 1/2 years. Tenant names that I have never heard of came up as living in the building as of now.

This was a waste of time and money for I can not trust any info I get from this site. They claim to be updating their database but entering people that lived in our apartment building more then 3 years ago in not an update.

I wish I would have checked out complaintsboard.com before I paid them. I asked for a refund but never heard from them.

They need to be closed down.

Net Detective
www.netdetective.com

I signed up for Net Detective and can rarely get on the site. I was established to use www.standard.netdetective.net. I have trouble every time I try to use the site I paid for. Then, I have to call customer service. you don't have an 800 number, so I have to pay for the call. The, I get the rudest people on earth to try to get help from. I had to call three times today. Your CUSTOMER SERVICE? representatives are rude, don't know what they are saying and hung-up in my face. I called back and asked for a supervisor and she was EXTRA RUDE. You need a different set of people to serve on your customer service. You don't know who they are and they don't care about CUSTOMER SERVICE!

ALL I WANT IOS TO BE ABLE TO LOG ONTO THE SITE I PAID FOR AND FOR MY USERNAME AND PASSWORD TO WORK. I SHOULD NOT HAVE TO MAKE 2 OR 3 LONG DISTANCE CALLS EVERY TIME I WANT TO USE THE SITE. THIS IS RIDICULOUS. GET SOME REASONABLY INTELLIGENT PEOPLE WHO KNOW HOW TO HANDLE PROBLEMS. AFTER ALL, YOU DO CALL IT CUSTOMER SERVICE.