Nexon America, Inc. reviews and complaints

I had NEVER heard of this Company before, well until yesterday (09/01/2020) morning when 7 unauthorised transactions were made to my debit card within 10:07am-10:17am.
4 were for $107.25, 3 were for $53.63 totaling $589.89!
Those transactions were not authorized, I was hoping it was some type of error.. But the transactions went from 'Pending' to 'Cash Purchases' by 11pm..
Nexon doesn't have any customer service options at all, I've tried anything & everything possible to reach someone ALL DAY..
Every email address & phone number I could find..
Not a single answer, Nothing!
$589.89 may not be much to them but chump change but to me & mine that $589.89 is what keeps a roof over our heads!

On the 10/8/2009, a character called Patsgangster on a Nexon game account was Permanently Banned for the following reason:
Illegal Charging/funding of Nexon Cash (also referred to as ‘NX’).

We feel this is a mistake on Nexon’s part. To quote Nexon on their ‘NEXON Cash Guide’:
Any act of NEXON Cash trading/selling or unauthorized/fraudulent charging is in direct violation of the Terms of Use and all such violators will be subject to account termination without warning.

NO such act was made. As far as the card holder is aware of, not only were there not any reports of fraud made, but there was no “trading/selling” of in-game items either.
The credit card associated with the PayPal account which was used to Charge NX was an ‘Only 1’ pre-paid Visa Debit gift card. The funds to purchase this card were from Patsgangster’s Pocket Money.
NO refund or chargeback was asked for by the card holder after the transaction, but Nexon America refunded the payment.

The Nexon game account charged with 20K PayPal NX was able to be used, and there was no problem with Nexon or PayPal. The $20USD transaction, from the card holder’s PayPal account to Nexon America, was successfully completed. Two weeks later, Nexon America rejected, and then refunded the payment resulting in Patsgangster’s Nexon account to be banned for the reason as stated above. The refund by Nexon America was unauthorized as far as the card holder knew.
The account was Banned Because NEXON AMERICA, WHILE UNAUTHORIZED, REFUNDED THE MONEY that was paid through PayPal by the card holder. The two payments of $10USD, totalling $20USD, made by Patsgangster’s PayPal account was refunded by Nexon America back into the card holder’s pre-paid Visa Debit card. No refund or charge back was asked for by the card holder, but Nexon America made the unauthorized refund which resulted in Patsgangster’s Nexon account’s ban.

Refunds on NX are Strictly against Nexon’s rules and doing so will get you a permanent ban. However Patsgangster’s account SHOULDN’T BE PERMANENTLY BANNED because he never requested a refund or a charge back, but got one anyway. Also, Patsgangster should not be banned for Nexon America's mistake in refunding the payment.

Attempts have been made to contact Nexon America through their customer service on their main website, but Nexon America/Game Masters are not taking any action to further investigate, simply denying Patsgangster’s appeal to have the permanent ban lifted.

The character is found on the Mardian server in the Patrickwn Nexon Account:
Patsgangster- Level 129 ‘Dark Knight’ (Also on the account is PatstheDk).

On July 23rd, 2009, I received a notice from Paypal indicating that an authorized payment was made to Nexon America, Inc. There was actually 2 seperate charges for $30.00 each. A total of $60.00 was deducted from my Paypal account. I have never heard of this company. I looked up their website and noticed it was a gaming business. When I googled the business, I could not help but notice the fraudulent trend they have started. I have been in touch with Paypal and they are investigating. They claim, we are 100% protected and we will be reimbursed. Why does Paypal continue to allow this company to do business with them. They should be permanently banned from Paypal and also they should be shut down completely as a business.