NonStop Delivery (NSD) reviews and complaints
Delivery of home depot order
Received an automated phone call from NSD on 11/16/2022, scheduling my item for delivery on 11/18/2022. Information included in the call was that I would not have to be present for the delivery, that it would be placed in a "dry location." I was home all day anyway, but there was no delivery. I called later in the evening to inquire what time to expect the...
Delivery service
Nonstop Delivery (NSD) gave the worst service I have ever had in my entire life. My treadmill was a month late. Every single time this company said they would deliver it on a specific day it was never delivered, and they never contacted me to let me know it wasn't going to be delivered. Three times at least this happened. I had to call the company that I purchased the treadmill from to make a complaint to find out what was going on because
NSD does not answer their phones. And if they do answer their phone it takes about 45 minutes of wait time. Nonstop Delivery (NSD) had an third party company deliver my product, the delivery people was a girl, and an elderly gentleman! They could barely move the treadmill. The box was severely beaten up and torn.
When I requested that the delivery drivers help me open the box to see if the product was damaged, the driver told me that NSD representative said I needed to accept the product as is or just send it back but they will not help me open it.
There is tracking to see where the product is at any given time, my treadmill sat for 3 weeks in a warehouse that was only 20 minutes away from where I live. And they kept telling the people I purchased the product from that it hadn't reached their warehouse yet, when the tracker clearly said they were sitting on it 20 minutes away from me all that time.
Desired outcome: I just want people to know if they purchase something and this delivery company is involved, don't do it!
Service
On Nov. 15, 2021, I ordered two Dewalt generators from Home Depot, valued at $1, 800.00, weighing 175 lbs each as Christmas gifts for my sons. I had the option to either have the generators delivered to the store for pick-up or have them delivered directly to my home. On Nov. 23, I received an e-mail and a phone call stating that delivery would arrive on...
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