number1appliance reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about number1appliance
Welcome to our customer reviews and complaints page for number1appliance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with number1appliance.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used number1appliance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with number1appliance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with number1appliance. Your feedback is an important part of our community and will help others make informed decisions.
did not receive order
Ordered 3 major appliances for $3, 500 on 8/12/09. Company took our money out of our account on 8/13/09. On 8/28 order was finally shipped after many calls back and forth. Received calls and emails stating order shipped when it was not. Received order on 9/8/09. Stove had major damage, delivery company says they got it that way. Before I could reject order, husband signed paperwork after delivery man listed damages. Number1Appliance said they would have the delivery company call within 48 hours to make an appointment to pickup stove. Never happened. We called delivery co. on 9/10/09 (56 hours)and they said they needed authorization from #1 before they could set up appointment. Notified #1, also delivery co. notified #1 that they need the authorization. Still no word from #1. This stove was $946. It is sitting right in the middle of the kitchen waiting for someone to get it out of here.
Number1Appliances has me worried since they lied to us about delivery. When we got tired of waiting for shipment, we sent an email. They telephoned and said the appliances were loaded and on their way. I asked what state the appliances were coming from and they said "Missouri". Well, actually the appliances were on their way via truck to Indiana (opposite direction) to be loaded on a carrier to Colorado. Actual shipment was 8/28, arrived in Colorado in 3 days (8/31). Then it took 8 days to get from Denver area to Pueblo area.
Looking for help in getting our stove. #1 said they would not refund our money until they get the damaged stove in their warehouse, so we cannot buy elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
backorder
I ordered a thermador range from the website on 6/17/09. I expected to recieve it by the end of June in keeping with the websites promised time of shipment. I called after the first week in July because I hadn't recieved the range or any contact from number1appliance at all. After waiting a day to get a response by email they told me that the range was now on backorder and wouldn't be shipped until the end of July. I just called them today (July 31) and was told that the range wouldn't be shipped until approximately August 10th. I then called thermador myself and was told that the range wouldn't be available to them until the middle of August and then wouldn't likely be shipped to me until late August, 10 weeks after I placed the order. I was never contacted by number1appliance to inform me about any of this and always had to contact them and thermador directly to find out any information. The other review sites for number1appliance seem to have some good reviews but I assume that one of their employees is submitting good ones posing as a customer. Beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I ordered a Dacor cook-top on Nov. 4th, 2017. I was told item would be delivered in 3 weeks. I called after the forth week and the customers service rep. told me the item would be sent out on Friday Dec. 2nd. I called on the Dec. 6th and they told me that it would be sent on the Dec. 7th. I called on Dec 9th and they told me it would be sent on Dec. 12th. At this point Number1appliance could not answer a simple question- when would it truly be delivered. At this point it was 2 weeks late. I had to go through four different customer service reps, three hang-ups and finally got them to agree to cancel order and then got hung-up again. I called back the the customer service rep was busy and has not called back. The savings does not justified the hassle. I would avoid this company unless you have a lot of time and patience.