OAN Services reviews and complaints

I had a similar thing happen to me when I tried to call the number for the government thrift savings plan - that is, my call was hijacked, and a recorded message came on telling me that the number I was calling had changed, and to get the new number, I needed to call [protected]. there was a warning that the call would cost $1.99. of course, I did not call that number and instead redialed the correct number, though it took two more tries for it to go through after that. i'd like to nail those jerks, but i'm not sure who to contact. I did call at&t who had never heard of it, but they did give me the phone number for the annoyance call bureau, where I had to leave my daytime phone number along with the number where I was getting the calls - clearly, this is not quite the correct agency to help me, as I am not receiving annoyance calls, but it's my outgoing calls that are being hijacked. perhaps the fcc? any other ideas?

Similar to the person complaining about verizon i've had two outgoing calls that I dialed get intercepted on the way out and a recording tried to entice me to dial [protected] as the new 'real' new number for the two different businesses I was seeking, yet it did warn me that the call would cost $1. there was no similarity of any digits I dialed to this number. it was a blatant hijack of my dial out. one of the intended calls was to cox communications and one was to american express. I have eventually succeeded in contacting each of them (plus verizon due to what I see on this site) to warn them that something is amiss on the outgoing side. verizon has some knowledge of this already. one spooky thing about this whole scenario is that my call history (through cox) does not show the calls I dialed that resulted in the 900 number message but on further examination it could just be that '800' calls don't register at all as I see none there when I know I have been making several today alone.

That is what is called third party billing. a company can get your information off of a website you visited and put info in or other areas and then charge your telephone bill for services or fees even though you didn't sign up for anything with them. they are scammers. I had the same thing happen to me several months ago. I had a really nice customer service rep at verizon inform me of the problem and suggested I put a block on third party billing on my phone so I did. since then I have not had a problem with any weird charges showing up on my phone.

This company called oan services somehow manages to put a fraudulent charge on my verizon bill. the charge was absolutely unauthorized and I could not even get verizon to credit the account. I had to call oan services directly. this is very upsetting. this company should be put out of business. this is a rip off!

I have also been a victim of oan. I opened my phone bill to find a charge for $12.95 from oan services, inc in behalf of travelersvmail.com. I don't know who these people are or why I am being billed but I have disputed the charge with my phone company and filed a complaint with ftc online.

Since it's sunday I am not going to bother to call oan. I will wait to hear from my phone company and go from there. now, I am off to find other agencies to file complaints about oan services, inc.

Oan services, inc. has added an unauthorized charge on my landline bill for premium voice mail. this line is used as a fax line! we never authorized this charge. when I called the number listed on my bill, the recording sent me in circles. this company is a total rip off! I also contacted at&t who is the carrier for the landline. I was told I had to talk to someone at oan. what a crock! I was shocked to see all the other reports about oan!

My december 7, 2008, (illinois) at&t phone bill included a charge for $24.67 for some service that oan services (kooltel america) allegedly offers.

When I phoned them, they claimed I had requested the service over the internet. they were only willing to subtract one of two charges (because my next phone bill apparently has the same charge).

I just received a bill on my AT&T bill for $`13.75 for services. I never authorized the service and AT&T is going ahead with the billing. I plan to contact the Michigan Public Service Commission and report both AT&T and OAN

I have several months of fraudulent, unauthorized billing by oan services billing for companies and services I never authorized via at&t. I have complained several times and can not get these charges stopped.

Hello,

I am from Access Development, we help with the website for the Club Save discount program. In order to cancel your membership you need to contact Club Save directly. You can reach them at [protected] or www.firstclubsave.com. They will be able to assist you with cancelation.

Respectfully,
Access Member Services

Wow, so you were on the internet and filled out the form which includes reading the terms and checking the box that you have read them, entered your mothers maiden name along with your address, billing phone number and your email address and hit the submit button. Then if you entered the correct email address (some people make up fake ones when they are filling out forms for free stuff, I understand I've done it) you overlooked a confirmation email that was sent to you explaining what you just signed up for and how to use it and how much the charge would be monthly. Some one should put a net Nanny on your user account. What do you think that companies just sit around all day dreaming up phone numbers, that just so happen to match the address and the owners name? Not to mention the fact that in most cases the account holders mother's maiden name was given. Stop sketching on the computer, entering contests, and signing up for all those free offers. Be responsible with your personal information. Check into what your children are signing you up for and limit their access to the internet. Don't get pissed off at the company that is simply billing you for what you said that you wanted. Grow up and face it when you make a mistake and stop expecting everyone else to pay for them. You should have been billed and you should be made to pay that bill. If you don't want that service then cancel it. But accept responsibility for signing up for it or allowing your child to be on the internet without you knowing what they are doing. I had let my son use the computer one night while I went to bed early. He found a site that offered him some free stuff and he only needed a CC for shipping and handling charges. Thinking it would be okay to only use 1.97 on my card he entered all the information as though I were signing up for this and entered my CC info. When my statement came that next month I had charges I did not recognize and I called to find out what they were. When I found out what date and time these transactions took place I knew that it was my son. Did I try to tell the rep on the phone that I was not responsible for these charges? NO! My son is a minor therefor I was responsible for the charges and the membership fees that he signed me up for. At least the last time I checked, parents are still accountable for their minor children. I cancelled the account and changed my CC information and my son was totally grounded from the computer until I added parental controls. I also don't leave my purse with my CC in it where it can be accessed by anyone in my house. Stop your whining and belly aching about charges that you think you didn't sign up for, think logically and realize there isn't anyone out there to get you. Big business has not singled you out to bill some fake 15.45 charge to. No one individual is that important, pay your bills and more on.

I am having the same problem! I have unauthorized charges on my phone bill, when I called, the company tells me it will take a month or two (it obviously did'nt take that long to begin charging me!) to "straighten it out", and the billing keeps on! I contacted att and told them what is going on.

Individual who was promoting the oan services implied it was required. I have thought all this time it was from at&t and a necessary function. my daughter was questioning my bill. can it be stopped?. it is difficult to contact an agent. is this a reason why I cannot access any of my messages when trying to call at & t to retrieve them? thank you.

Opened up my att phone bill and there was a 15.00 charge on my bill from OAN Services for 411 assisted calls. I immediatly called them and they said I ok'd on line to hook up to there services. I asked for the date of the email they gave it to me and I ahve no record of that email. They gave me credit and blocked any one from using that service.

So heads up guys! on your phone bills

I was charges $7.50 on my Verizon phone bill for service I never used, access or whatever. There needs to be a law against this happening. I check my bills but alot of people probably don't and illegal behavior like this should close the company down

Please cancel any services and charges they think i owe for some voice mail service they say I have on my phone . I don't need any voice mail . I called them twice last night on the 16th of Dec. i need them to stop charging me on my phone bill. thank you Charles m. Fett

I was charged without, by OAN Services, without my autorization for 22.95 by 11 /13, plus .71 for tax a total of 23.66.

I already call the company, where I let they know my disagreement with that charge.

On my verizon bill an unexplained charge to oan services for greentreedata was added to my bill. I want to know how to get it off and stop agencies from adding bogus charges to any one bill. It happens on my credit card all the time and I'm not taking it anymore.

The very fact they have a website called cancel my voice mail tells you what crooks they are. This bogus charge popped up unauthorized on my phone bill. When I called to complain, I was told by someone in very poor English that it had been ordered with my email address. NOT! This makes me furious at the thought of how many people they've bilked with this underhanded ploy.

Last month I noticed I was being billed by OAN services, inc. I called the number provided on my Verizon phone bill. The secretary took my number and told me someone would call me back. I never received a call back. Today I called OAN services again and the rep told me their computers were down. I want this company to pay me back the money they gave taken without my consent.

Oan services, inc. has slammed me for double 12.95 charge per month.
Even after I have called and asked to be removed, since I never ordered a voice mail sevice?
Nor would I ever use voice mail! so, after I had them remove me from the list I am again getting
Charged twice $12.95 a month! this is the third time in two years
That this charge appears on my phone bill.

I have just discovered that I have been billed $21.35 per month (for over a year) for voice-mail services through Verizon by a "third party biller", OAN Services. These services were never authorized. When I phoned OAN to find out who authorized this and when, customer service was not forthcoming with the information. I'm going to report this to the Better Business Bureau.

Unauthorized charges on At&t bill in the amount of $13.60 - E-mailed them informing that the amount will be deducted from bill and no future charges will be paid either.

I received my monthly bill from Verizon, which includes my home telephone service and my on-line (DSL) service. I am on the life line program due to the fact that I am a low-income senior paraplegic on disability/ss income. So when I receive a phone bill $15.00 more than I expected, I took a closer look at my bill. This may not seem to be a great deal of money to some but for me however it is the difference between having phone service or not!

Upon further review of the charges I see 2 charges for Operator Assistance calls threw USF Carrier? with a charge of $5.49 ea and a administration fee of $1.65 bringing the total to $ 12.63! For calls I never made!

After several attempts to contact this OAN Services, inc. to no avail. I have contacted Verizon and informed them of the fraud and I do not intend to pay it. I feel Verizon should be verifying these charges from outside providers, if they are going to collect the fees for them! Including in the fee in our monthly basic billing for home phone service.

After all my thanksgiving Turkey didn't cost 12.63!

Check those monthly basic needs billings closely, We tend to just pay them due to the fact that we consider them necessities and reputable companies handling the accounts, so we consider them the least of the problems. I know I was wrong in thinking so.

Well, I just found another fraud billing on my Verizon bill, for that [protected] directory assistance call that mysteriously shows up periodically. This is the third time in 15 years it has showed up, at three different phone numbers I've had. It is always the same, a single supposed use of this directory assistance. This time I know I was at work, and my invalid wife is physically incapable of dialing a long string of numbers like that. Not only that, why would anyone use this ridiculous scam when you can dial the phone company directly to get phone numbers, or look in your phone book? This fraud continues to plague the US, and our government allows it under the guise of 'It isn't illegal, because they provide a service' excuse. Yeah right! A billing service to these scam artists that prey on millions of consumers every year. Go ahead and call them, at one of the various numbers, half of which don't work. If you get through, ask for the full name and address/phone number of the entity they are billing for, I dare you... it is likely that if you call the second company's number you'll find it is ANOTHER billing service, heh heh.

I just can't wait to make my call, again, and talk with that inevitable foreigner with a thick accent! Maybe today...

Oh, and if you expect satisfaction from Verizon cross every finger you have. Sometimes they will remove the charge, but most times they tell you 'oh no, we are required to pass on the third party billing, by LAW!' Doggy doo doo. Go ahead, show me the US Code that applies... I haven't found it yet, heh heh.

My mother is being billed on her phone bill that i have charged some calls to her phone from oan services. I have no idea who or what oan services is or what I'm charging to my mothers phone. i don't even live with my mother but, she is still getting charges of $14.99 a month that they say that I've made to her phone. i don't even use my mothers phone when i visit.

Someone please give me some advise on how to stop these charges being charged to my mothers phone bill when i don;t even live with her or even use her phone. the number that she called says that the calls where made from me but, i have no idea what this company is or what I'm being charged for.

This Company OAN did this to me before on a prior phone service. ATT stopped them from billing me but did nothing to credit the money that I lost, so now I will talk to the and if they do not credit I will threaten them by going to Charter for phone service. I had some other problems with ATT before and told them I'll go to Charter phone service and they were happy to make things right. We will see this time what they will do.

I received my monthly phone bill from Verizon, and there was a $22.95 charge on there from Oan/Kool Telecom. I have never heard of these people, or did I sign up or agree to this. This is a scam, and should be looked into. I do not intend to pay it.

I received my Verizon Wireless bill and saw a charge of OAN Services Inc. for $42.75. It said they were billing on behalf of Capital network. I had no idea what either company was but I know I did not order any services from them. they gave a phone number of [protected] so I called it and they said they would reverse the charge, but that they had already billed me for the following month. I told them to cancel it and they said they would. But then when I asked HOW they would reverse the charge, they changed their tune and said only Verizon could stop the charge. So I called Verizon and they said they would file a claim and I don't have to pay the charge for now. Whoever this OAN is, they are fraudulently adding charges to people's phone bills for services not ordered!

Unauthorized charges appeared on phone bill from Verizon, first for something called Greentree data setup. I tried to call, and have charge removed, no luck. First web site no good. Greentree site I was able to reach a page to cancel service we never asked for. This next month we got billed for another $8.73. Verizon denies involvement, thy're just billing service.

I received my phone bill today with a completely unauthorize charge for 15 dollars from "OAN" which apparently was "billed on behalf of supreme savings now, llc" I called the company and had to argue for them for more than half an hour to get the charges refunded, which should honestly not have to take 3 billing cycles. These people are scam artists because they can't even give you the information of the alleged "person" who signed my number up in the first place!

My mom opened up her ATT phone bill and found two charges from this company OAN services that is for
checking your email over the phone and or voice mail. My mom yelled the ### at me and believed the att rep when they told her that i opened it up. Why the hell would i open up a voicemail account, when i dont have any friends, if i wanted them to leave me a voice mail they would call my house and leave it at the answering machine, im at home everyday all day cuz im a caretaker . I have broadband internet so i dont need to check my email over the phone, if i was outside i would use an open connection or hack someone connection becuz i know how to do that. i dont need to pay this ###! ive seen hundreds of complaints against this company and i want to know why nothing is being dont about this. IM GOING TO TAKE THEM TO SMALL CLAIMS COURT, AND TRUST ME, I WILL WIN. ### them! SOMEONE DO SOMETHING!

My mom is 88 and lives in wisconsin. she called me about a charge oan placed on her bill. she had contacted att and they said she should call oan. oan played "confuse the person until they give up", but finally agreed to "refund" the charge. it would take 2 billing cycles! I called at&t... if you refuse to pay the charge, at&t will help! they somehow separate the bogus charge and are sending mom a form which will stop all future charges by any other "company"! if you have at&t... call them... get the form... stop this ripoff theft!