OLDTWR.COM reviews and complaints

I purchased a puppy through puppyfind from Paul and Cheryl Howard on November 14, 2010. The advertised puppy was from their dog breeding company, old tumble weed ranch. They advertise that they breed a small amount of puppies, that live inside their home. I paid $1, 664.00 for a puppy they advertised as healthy, having registration papers, and 5 months old. I paid through paypal with my credit card.

When I picked up the puppy from the airport, it looked nothing like the pictures. He was dirty, ears were filthy, and much bigger than the picture. I knew something was not right immediately, so I called my vet on the way home from the airport and had him seen that very day. The vet said that he thought he had an ear infection and gave him antibiotic drops. He also found that he had a severe overbite, and wry bite, causing his lower K9 tooth to puncture his soft pallet on the roof of his mouth. He had a hole on the roof of his mouth that kept getting pierced with every bite my puppy took. My vet was concerned that the breeder and breeders vet didn't catch this, because checking a dogs bite is a pretty standard practice when examining a dog. The vet said that this was something that needed to be fixed, otherwise my puppy could get an infection and that could lead to more serious problems. He quoted me approx. $500.00 to have this repair made.

I notified the Howards immediately and they acted like they didn't know how they could have missed it. I asked them for a partial refund to cover the cost of the repair, since it was their negligence and it was never disclosed to me before I purchased the puppy, and Paul flat out said NO! What he did offer was an exchange puppy, but I had to pay $300.00 to fly the puppy I already received back to him. He didn't have a puppy that was comparable in size that he would do an even exchange for, instead he wanted me to pay an additional $500.00 for a puppy of the same breed and size, he originally was going to sell me for the same price as the puppy I picked out ( I was debating between a boy and girl of the same size, breed and price before deciding on the little boy.)

I started doing some research on the internet and found that I wasn't the only one who had experienced this with the Howards. Why didn't I find this before I purchased?! After reading about all the sick dogs the howards have sold, I wasn't about to do an exchange! Who knows what I would get next?

I should also mention that the health certificate is a FAKE! It is a copy that has been altered with white out to match the description of the puppy I received. On the bottom of the certificate it says that the "pink" copy is supposed to go to me (buyer) and the yellow copy stays with seller and original is the Vets. I didn't get any of those. It was a copy and it definitely had been tampered with. I am shocked that the airline would even accept it. ...and let's not forget the registration papers that were advertised, and paid for, but never received!

**Moral of this story...The Howards run a puppymill! They don't take care of their animals or customers. They are dishonest and they are building quite a "rap sheet" with all the sick puppies they have sold to people across the country. I can only hope that the next person who finds a cute picture of a puppy online finds this before they give their money to these horrible people. They have had several websites and will shut one down and open another one when they need a "clean name." This was a LESSON LEARNED on my part. The next time I want a pet for my family, I am going to my local animal shelter
. I am sick that I supported a Puppymill. :(

found a breeder on Puppyfind.com that sells maltese tea cups. They keep changing their website names and aliases to continue selling sick dogs.
11-20-09 I purchased a female maltese pup from a Paul and Cheryl Howard from Claremore, Oklahoma, website
http://www.pupeluv.com or http://okieteacups.com or oldtwr.com.
I live in NYC. The puppy arrived sick with what I thought to be Kennel Cough as this is my second dog and am familiriar with the symptoms. She was also scratching one of her ears a lot and upon
inspection I found that the ear was filled with brown gunk compared to the
other ear which was completely clean. I notified the breeder immediately
that same afternoon when the dog arrived. Per the breeders contract I took
the puppy to the Vet the next day. The Vet found the dog to have kennel
cough, ear mites, hernia, medial patella luxation of her back leg. Breeders
contract does not cover costs associated with kennel cough (which is
understandable as most puppies catch it when they are little). However, his
contract did not cover the ear mites either and anything beyond that which
is congenital I would have to return the dog via american airlines paying
out of my own pocket (roughly another $300). I had the Vet provide medical
bills (to date it is now up to $500) in writing and also
his findings which I promply provided to the breeder the next day when I
took the pup for the check-up. In turn the breeder wanted me to ship the
sick puppy right away. Not only would I have put the dogs life in danger
because of her grave state but by law american airlines prohibits the
shipment of sick animals.
The breeder told me to just use the health certificate that the dog came
with and AA would never know the dog is sick as its valid for 30 days. His
contract does not provide refunds, only replacements so I would ship the dog
back and hope that he replaces the pup with one that is not sick or with
congenital problems. Breeder was in breach of contract as the dog is not
healthy as he promised. I flipped out telling him what morals as a breeder
does he have to even suggest putting a sick animal through such an ordeal
and only then he said well then wait till she gets better and then send her
back for a replacement. It took him 3 days to open the medical bills and
statement from the Vet that I emailed him and then started claiming that
American Airlines switched the puppies. He said the pup could not possibly
be what he sent me. 3rd day he also remembered to tell me that the dog he
sent me has a microchip. The contract I signed did not include a microchip
in the puppy. Nor did I pay extra for microchipping. He provided a chip
number and told me to run to the vet and scan my dog and if the chip is not
in the dog then its not the one he sent me. So like an idiot I ran to the
vet. The dog did not have a chip but the vet took the chip number down that
the breeder provided and contacted the manufacturer only to find out the
breeder gave me a false/fake chip number. I was promised an ACA registration
with the dog and did not get that either. I told him if the dog is
microchipped then where is the chip registration papers? He told me they
don't normally provide that documentation. Did not receive ACA registration
either which was part of what I was suppose to get per the contract. To date
I have not received any of the papers for my dog. BUYER BEWARE DONT BUY FROM THESE CROOKS!