Omega Auto Glass reviews and complaints

Twice I have replied to vague job listings of this company through Craigslist asking for more information about the company and position. I did not include a resume, but asked many questions. Both times, I received some sort of automatic scripted response inviting me to an interview signed by an administrative assistant from their company.

The first time they thanked me for sending them my information. I did not send any information, and they didn't answer my questions. They just invited me to have an interview for a position that I knew nothing about.

The second time, they sent an e-mail that said "Good morning" at 3:00 pm in the afternoon. Again, I didn't send any information, and they invited me to an interview. I had asked if it was a telemarketing or sales position, as well if they could tell me about the company, and other various questions. They again did not answer my questions, except for telling me the name of the company was "Fratelli" in the Teleking Group building though it is really Omega Auto Glass. I had checked up on the address and suite number and found that it was Omega Auto Glass.

I believe that if a company is an honest company, they can tell about what position that they are actually hiring for in the listing, and if they don't have all the details there, they can inform applicants in the response prior to inviting the applicant to the interview. They won't need to be misleading. I also believe that if it is a professional company, they will screen applicants before inviting them to an interview unless they are having a job fair.

Misleading job listings, won't directly answer questions about listed positions, etc.

I have twice replied to vague job listings from this company on Craigslist. Both times I asked about the listed position without attaching my resume, and they replied inviting me to an interview. The first time, they thanked me for sending information that I didn't even send them, and they must have listed the name of the company at that time. The second time that I replied to the listing, they didn't even say it was Omega Auto Glass. They said it was Fratelli. The "invitation" to an interview didn't even say anything about the position. It also appeared to be a scripted automatic e-mail response (it said good morning at 3:00 pm in the afternoon). I find this very unprofessional. Honest companies wouldn't need to mislead applicants to get employees. They also would be up-front instead of withholding so much information prior to an interview.

I regret the day I let the salesman from Omega talk me into using their 4th rate company for windshield replacement, now wishing I had read these and other reviews first. I now know that they lie to get your business and to make you fade away if you complain, that way they can go on to the next hapless victim. They worked on my truck twice and it got worse not better. They also don't return calls or keep their appointments. These weasels give American auto service a bad name. They sent a man with 35 years experience to replace my glass and this is what I got. Over 31 scratches and chips in my paint job and the worst fitting reveal trim ever installed I'm sure. This guy put a 6 inch scratch in my fender with his belt buckle as he was removing the plastic cowl cover and wipers. He was not wearing his apron at the time. I complained to the salesman because he had said Omega was the best and they had an A+ BBB rating. He said someone would come by the next day and inspect the truck and all would be made right. Wrong! No one ever showed up then or a few days later. He then would not return my calls, no backbone I guess. I had to file a BBB complaint to get a reaction from someone I will call Omega Man, he shows up and agrees all is not good and it will be fixed right. They actually sent the same Tool out to redo the glass and trim and he was brandishing attitude like a weapon. This is what I received: Another quarter inch chip in my paint, better fitting reveal trim if you stand head on 20 feet away. The trailing edge of the trim has an 1/8 inch gap against the roof sheet metal and from the side it is quite ill fitting and wavy. Now when it rains water and dirt collect in that gap. I realized later on I had no antenna and there was tacky black adhesive smeared on my doors, cowl, hood and even the interior (under the black goo on the drivers door was the quarter inch chip). I called and actually talked to Omega Man about the tacky black adhesive oozing out from below the windshield and he said it was moisture activated and would dry when the weather became more humid. It got humid, rained on and washed but never dried. Still tacky. After discovering the chip and missing antenna I tried calling Omega Man again and guess what, Yep no call back. I have since had an estimate to fix my truck by a local Dealer and it will only cost $1114.00 just to fix the paint (antenna and reveal trim extra). Omega Man did send a company out to fix the paint, I don't want to leave this out. These guys showed up 5 days late (they did keep in touch each day though) and when they got here they had nothing to fix my truck. They said they were interior specialists and if I brought it to their shop they would rattle can touch up all the scratches on my truck. I declined the generous offer of such a low budget quick fix. Omega Man led me to believe these guys were paint specialists. I have checked with other glass companies regarding the tacky adhesive and Omega Mans explanation, all (3) agree moisture activated windshield adhesive is nonsense and beware it was not the right adhesive to use. I could lose the glass on a hard bump, panic stop or impact. Now it seems my life and passengers are in jeopardy..will it ever end.

A representative of Omega Auto Glass rang our doorbell around 5:00 p.m. When my husband answered the door, she did not identify what company she worked but rather, began asking questions about his car. Eventually she said she was doing work for our neighbor (which was not true as our neighbors explained they were told the same thing) and could replace his cracked windshield for free. He explained he was busy, eating dinner and could she just leave the contact information. She immediately grew visibly angry. I had gone to the door at this point to see what was keeping my husband. I told her if they had a quote lower than we already had, we would consider her company. She asked what amount the quote was that I already had. I told her I would compare hers and see which was lower. She argued with me in an effort to get me to tell her the amount. She then asked why everyone in "this neighborhood" had such a bad attitude. I explained to her that she had come onto our property, interrupted our dinner, and did not leave when told we were busy and it was rude that she accuse me of having a bad attitude. She continued making rude comments and even faces at me. I took the paper she had given my husband with her name and number and walked away, my husband had to wait for her to back up to close the door. We hope to reach a manager to advise them of her rudeness in an effort to stop her from harassing other people. Based on the information I have seen after researching this company online, I'll not hold my breath.

Sales representatives for Omega Auto Glass repeatedly come to my door trying to tell me I need my windshield replaced. How would they know that, unless they are snooping around looking at vehicles on my property? "Sales representative" looked like a thug and had to be told three times to go away. I have a professional do all of my vehicle auto glass work - this company definitely does NOT fit that profile!

We received a knock on our door last night from a person who represented Omega Auto Glass. He refused to properly identify himself, document a local business license in Tucson and became angry when we didn't invite him into the house. He claimed that he was only giving away "free" windshields and that doesn't require licensing. His was very dirty and dressed poorly and eventually provided a business card with his name handwritten as identification.

The problem is that he was very rude claiming that he wasn't concerned about me because "God was on his side" and that "I needed God". When I asked how he had knowledge of my relationship with God or what that had to do with my inviting him (unidentified and uninvited) into my house, he walked off. With some insistence I called him back and he provided the business card claiming he was a subcontractor to Omega. I had no way to tell if he was authentic or simply a grifter. We have had several neighborhood burglaries within the last month.

I contacted the office of Omega in Chandler and they flatly refused to let me talk to any of the owners or contacts listed with the BBB. They offered to have a manager return my call and the manager has not yet returned the call. I find it patently offensive when people who could be a threat expect to invade our home unidentified and additionally assume that they have an inside track with God that excludes everyone outside their particular sect. Online I have found several complaints of bad attitudes and bad service from this company. I shouldn't be surprised that they hide behind religion in order to gain the trust of potential victims.

The summer of 2009 I had a windshield replaced on my vehicle by Omega auto glass. The representative I worked with was great too bad the work that was done on my windshield has completely horrible. They installed a windshield that had a chip on the top corner when I mentioned to the installer they just added a chemical to make sure it wouldn't run. The installer was very rude and left. I went back to work and three days later the chip started to run all the way down the middle of the windshield. I called and they came out to just inspect the windshield, my appointment time was from 8am to 11am they did not show until 3pm. After the inspection I had to make another appointment to install another windshield this time when they installed it they didn't seal the parts correctly. When it rained all the water flooded the passenger side and damaged a 150 dollar part in the ac. When I called to report the install manager was very rude and said it was not their fault that I must have done something to the molding. I would not take anymore of it called my Insurance and my attorney and filed a lawsuit. Word of advice never deal with Omega Auto glass out of Tucson, AZ and Phoenix, AZ.