Ostling & Associates reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Ostling & Associates
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Everything
Do not go here. Their customer service is TERRIBLE! in the office and on the phone. They are not willing to accommodate your needs when it comes to getting a quick appointment. I paid them in full right away and I had to go out of two before my petition signing and they would not reschedule it for the day after.
Stay away from these guys
I decided to file bankruptcy through the law offices of Ostling and Associated, LTD in February of 2012. the cost for me to file was a little over $. 900.00 dollars. I paid the law office of Ostling and Associates the amount of $600.00 dollars to start the process. In July I decided not to file and called Ostling and associates on July 7th of 2012 and requested a refund. I spoke with the attorney whom was to handle my case and he told me my money would refunded in a couple of days. A week went by and I received no refund. I called the office back and spoke with the sectary or someone who informed me that my attorney was now capable of telling me when I would receive a refund because refunds are performed by the office manager and refunds are only done at the end of the month. I spoke with the office manager who took my name and said that my request would be process by the end of AUGUST and I should receive my refund by September. It is currently SEPTEMBER the 6th. I called the office to see if my refund has be processed and I was told by the office sectary or someone that I was not in the system and she would have the office manager call me. When I sent this LAW office MY money I had them take the money out of my account directly, yet when I ask for a refund the LAW office informs me that they cannot put the money directly back into my account, they have to send a check in the mail and refunds are not done until the end of the month. My refund request started on July 7th of 2012 so my refund should’ve been process in the end of July yet it is September the 6th and I not yet received an refund for the Law office of Ostling and Associates, LTD. This is an organization that has man law offices in Illinois, yet the can not refund a single mother $.600.00 dollars.
This is EXACTLY the same story we we're just told. The attorney told my husband we would receive our $500 down payment & the file I provided them& did all the work on. We just called there and the office manager "Susan" said the attorney aren't "allowed" to say that you would receive a refund until the file went through the office manager. When I asked to speak to the attorney office I was till he was on "vacation" until November 19th. How on God's green earth would someone LOGICALLY say...oh, I can't afford to finish filing my bankruptcy husband...the attorney explain the downpayment WOULD NOT be refunded & if you still need to file you will n start ALL opeople in disparate times.ver. I think if that option was proposed to us we would have tried...hard as it would have been...to make the remaining payments, rather than THROW AWAY $500 that we can't afford to lose. NOW DOES THAT MAKE ANY SENSE?!?!? Scammers taking advantage of disparate
They are terrible!
Ostling & Associates sucks! They never return phone calls, they screw up the paperwork all the time on your bankruptcy! Don't use them! They screwed up 5 times on the paperwork for my Bankruptcy and now I don't have a reaffirmation on file for my mortgage or one of my car loans - therefore - both those banks won't report to my credit bureaus. Ostling ...
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