Pats Small Engine Plus reviews and complaints

If I could put a zero for rating I would. This all happen in nov. 20018, do not deal with these people! I bought a starter/generator from them finally got it put it on 18 volts. Did test gen. Was shorted inside took me a week to convince them it was bad and then they had nerve to charge me to return there bad part! And restocking fee? Are they selling this to another sucker? I bought a new gen. From another place put it on and 13.8 to 14.2 volt like it suppose to be. I, m 64 been working on these all my life so am no dummy to this.
Do not deal with these people!

A full refund would be a way a good place did things.

I purchased a clutch for my Toro mower 18 July from Pat's small engine plus. it is the exact same clutch that came on my mower and worked for 7 1/2 years. I installed it exactly as the direction with the clutch explained. For a 1 inch shaft mower the attachment bolt was to be torqued to 55 foot lbs. and the disc clearances were set per the directions. The clutch lasted less than two hours in operation. When I called Pat's to see what to do about it the man I spoke to, who was named Dave was very helpful and said to send it back to him as he would be personally handling the return. He said that he would send it to his supplier as soon as he recived it. He said to put the letters CW2 on the package and he would know what it was. He said I would get a new one back quickly as his supplier "Arrow" was fast. I returned the package via UPS at a cost to me of 15 dollars. Pat"s recived my package on August 18 as recorded by UPS at 9:20 in the morning. I called one week later August 25 and spoke to a man who told me that Dave had died on Wednesday. He said they were very busy and did not know if they had the package or not. He said they were coming in on Saturday to work on returns as they were overloaded. While speaking to me he asked me if i wanted a refund. I said no that I wanted a new clutch but needed it in a hurry. He said to call back Tuesday morning. I called by Tuesday morning and said I had decided that I would like a refund as the process was taking too long. The rude man that spoke to me said I could not get a refund and that they had only checked in my package in on Saturday. He denied everything that Dave and the other assistant told me and said it would take several weeks before I would get a clutch back if at all. They had had the package one week and one day and had done nothing with it. He said they had not yet sent it to their supplier who then would have to send it to Warner the clutch manufacturer. I explained that the man I spoke to on Friday asked if I wanted a refund. The new guy said that they don't give refunds. He said the only way I could get a new clutch any quicker would be if I bought another one and then they would refund me the money when their supplier sends them the money. I have had to pay to have my lawn mowed for three weeks now waiting for Pat's to send me a new clutch. I will never send one more cent to these guys again. You cannot trust what they tell you on the phone. They don't contact you to let you know if they have received a return, they are unwilling to stand behind their products, and they seem to have the attitude that they don't care how long a replacement takes. Their motto should be the customer is always wrong. I am not even sure that Dave died at this point. That could just be another story.