PC Matic reviews and complaints
PCmatic support
1/23
Date: Tuesday I could not receive timely support. Exchanging emails is inefficient and the tech individuals provided no help. I renewed my subscription but the subscription page in "My Account" was blank. I spent about 5 hours waiting for responses on email. One tech wanted a screen shot and sent a link that had nothing to do with screen shots. I want a refund for the $60 as I deleted PCMatic from all of my computers.
Claimed loss: $60 for the subscription
Desired outcome: refund my $60 to my visa
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Get it off my MacBook and give me my $150.00 back.
These people don’t have a clue what they’re doing. Customer support is the worst I’ve ever seen. When I sent them a screenshot of the problem I was having they didn’t even bother to look at it, and ask for the exact same thing again! You can’t get a tech on the phone, and the last email had me run something that now will not even let my MacPro boot up!...
Read full review of PC MaticReinstalling PC MAtic
On May 21, 2023, I was trying to reinstall PC Matic. I used CHAT program and explained my need. It said a technician would call me. ANd indeed someone named Martin call me back and he did a great job. But the problem was that at the conclusion, he asked me to pay $202.02 for his service, saying he worked with other technicians, so I had to pay. I was not...
Read full review of PC Matic and 2 commentsGiving a Voice to Consumers
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