PeopleLookup.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about PeopleLookup.com
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monthly subscription I did not order
I ordered one $7 report to find and old high school friend in June. In October I got an email saying that I had additional lookups that I could use. In January I got another one, and read it more closely.
It mentioned that my credit card would be charged. Did it mean if I used the service, or was it charging whether I used it or not. I logged in an found that they had been charging me $19.95 a month ever since June! I am sure that I did not sign up for this.
I canceled my account on line, then I called [protected]. After several minutes of waiting, I talked to a friendly person, who finally agreed to reverse a month of charges, but no more than that. She sent me a copy of the screen that I theoretically clicked on, but I am sure that I would not have done that.
I think their screen is designed to confuse you into selecting a subscription. They said that they have been sending me two emails a month, but I can not find them. (Did they design them to get blocked byspam filters?) They said that the charges were clearly indicated, but I missed them. I should have been smart enough to see them in my credit card bill.
The complaint has been investigated and resolved to the customer’s satisfaction.
Don't use
As a paralegal, I was trying to locate a former client. After exhausting my resources, I came across the www.PeopleLookup.com aka PeopleSearch.com. They had an offer to try their one-time search look-up for $2.95. I thought I would give it a try. During the "order" process, they ask you for your information for their membership. So, like any other "order" you place, I entered my name, address, phone, email, etc. And entered my own credit card to pay for the $2.95 one-time look-up trial. (As an aside, the information received from the search was invalid out of date, and worthless; but, oh well, it was only $2.95, right?)
Well, this is my own stupidity. I just now noticed, on my September 2010 credit card statement, a charge for $19.95 to People Search Membership. Huh? So, I look up the company, log-in, and discover I've been charger $19.95 per month since April!
Apparently, in entering my order information, when you click "Authorize, " you are authorizing their $19.95 "membership, " not just the one-time Public Records Report, as it appears. Yes, I did get monthly newsletters (ie, junk mail) "Thank you for being a People Search Member...Our services are great...yada-yada." Well, I did give them my info, so why should I think twice about being called a "member." What I did not notice, however, in what appears to be your ordinary e-mail from an "I really need to take the time to opt-out of their junk e-mail" company, is the one line statement towards the bottom of the e-mail stating: "Your credit card statement will reflect a charge from Intelius People Svc."
After calling and arguing with them for a half an hour, they claim they will refund the monthly charges. We'll see.
Kudos to People Search/People Lookup for skirting the edge of "slimey-scammer" by the thinnest thread possible... I hope you sleep well at night.
Do Not Use!!!
As a paralegal, I was trying to locate a former client. After exhausting my resources, I came across the www.PeopleLookup.com aka PeopleSearch.com. They had an offer to try their one-time search look-up for $2.95. I thought I would give it a try. During the "order" process, they ask you for your information for their membership. So, like any other "order" you place, I entered my name, address, phone, email, etc. And entered my own credit card to pay for the $2.95 one-time look-up trial. (As an aside, the information received from the search was invalid out of date, and worthless; but, oh well, it was only $2.95, right?)
Well, this is my own stupidity. I just now noticed, on my September 2010 credit card statement, a charge for $19.95 to People Search Membership. Huh? So, I look up the company, log-in, and discover I've been charger $19.95 per month since April!
Apparently, in entering my order information, when you click "Authorize, " you are authorizing their $19.95 "membership, " not just the one-time Public Records Report, as it appears. Yes, I did get monthly newsletters (ie, junk mail) "Thank you for being a People Search Member...Our services are great...yada-yada." Well, I did give them my info, so why should I think twice about being called a "member." What I did not notice, however, in what appears to be your ordinary e-mail from an "I really need to take the time to opt-out of their junk e-mail" company, is the one line statement towards the bottom of the e-mail stating: "Your credit card statement will reflect a charge from Intelius People Svc."
After calling and arguing with them for a half an hour, they claim they will refund the monthly charges. We'll see.
Kudos to People Search/People Lookup for skirting the edge of "slimey-scammer" by the thinnest thread possible... I hope you sleep well at night.
accoun charging
There was an emergency in my family and we needed to contact a family member but, didn't know where to find her. I used people lookup.com to locate her and was charged $19.95 for their service;which is fine since they did find my family member. I no longer needed their service so I canceled the subscription this was in June of 2010 up til this month they are still taking the $19.95 out of my bank account! I've spent June, July and August trying to contact them but they have no phone number and sent them e-mails through customer service; and they still will not respond to my request.
Unauthorized charges
I used peoplelookup.com to look up a former classmate from culinary school First the phone numbers on the report were bogus. It was the same 7 digit number with three different area codes. All three numbers were bogus.
A few days later I get a charge for 14.95 for 24protect plus. I never ordered anything like this. I called once to cancel and the customer service rep did cancel and said it would take one to two billings cycles to get a refund.
I said I never ordered this. Of course he told me I clicked on a banner to order the service. My reply was that I never ordered a rebate and would never order something like this.
I called twice and in each case the customer service reps could use some customer service training.
I had the same experience as Geneva had.
I paid the $4.99 fee once, but then they charged $19.95 under the name of "PMIdentity" every month until I realized the unauthorized charges. (4 months later)
It turned out that Peoplelookup and PMIdentity are the same companies. I was able to cancel this "membership" of PMIdentity which I did never sing up and got my money back.
However, since I contacted Peoplelookup, I have been receiving phone calls from strangers from various states in the U.S.
They never leave a message and generally hung up very quickly.
I realized that Peoplelookup/PM Identity were behind of this.
They have been trying to get me use Peoplelookup again by making these phone calls from strangers. I don't even remember I gave Peoplelookup my phone #!
I got charged double than what they said and the name was wrong and the numbers were fake. I tried to call and no one would answer. This company needs to be closed down.
I also was charged for a "membership" that I did not have.I paid the $1.99 fee for 24-hour acess, but then they drafted $19.95 out of my account for three months.When i realized what was happening I called them to get my money back.The man said that I subscribed by clicking on the appropriate box approving this in an e-mail.All I got back was $20 they told me that is all they could give back.The information in thier search was all bogus anyways, just to check it while i had access i ran searches on people that I already had current phone and address' for and all that showed up on their search was really old usless info
Extremely dissatisfied with the service!
I am extremely dissatisfied with the "QUALITY" of people lookup services currently on the internet.
I used to be able to get addresses, internet addresses and phone numbers free from several lookup services. Now, although there are many more such services, almost none of them provide useful information free and some of them want an up front fee before they tell you if they can supply any information about a specific person. In a very few cases, they say there will be no fee if they are unable to supply the information you need, but most want either a membership fee or a fee for each service with no guarantee of results.
I am attempting to collect contact and/or status information on my classmates from Milltown Public School graduating class of 1945, Milltown, NJ 08850 and have only had good results from other classmates and from my own "detective" work. Most information sites usually reply that the phone number is unlisted, but they can supply it for a fee. The total fees required to get help from a service for this task are beyond my means.
Note: I have had much better luck getting info on those that have passed on (at least the males) than on those that are living.
Sincerely,
Orville Smith
Of course I agree, I wrote it! However, I don't recall targeting peoplelookup.com.
I have found one free search engine that has returned street addresses that others have failed to do.
"ZabaSearch.com"
Keep up the good work, ZabaSearch!
NOTE: Apparently an as yet unidentified scammer has taken my name from this site and is offering products for sale, collecting payments, but not delivering! I have nothing for sale. DO NOT SEND MONEY TO ANYONE USING MY NAME!
If anyone is contacted by the person doing this, please email me a
complete copy of their email, including the email address they are using and where they want you to send payment, by clicking on [send email] on the top line of this comment.
Dear Sharon. I'm not the person who is scamming you. I have forwarded your email to complaintsboard.com. I am sorry for your loss and I hope it is returned to you.
Poor Quality Service - Peoplelookup.com aka Intelius advertises the ability to provide correct information on people you are trying to locate. The problem is that much of the data they give is significantly out of date. They will not give a refund if incorrect data is provided.
Agree with Vitalis above, and was also redirected there after looking up court information on a county site. The peoplelookup.com leads you to believe that you're being charged for a one-time purchase, under $5.00. To verify that their site would provide correct information, I looked up myself first, and the information on their site was almost completely incorrect, with a wrong birth date, but some correct relatives with incorrect relatives, and some correct addresses, but several incorrect addresses that were in places I haven't heard of.
There is no easy way to cancel the peoplelookup.com account. It isn't even an option. The only option you have is to email them and ask them "HOW" to cancel the "Subscription" and when you email them to ask them "How to cancel the subscription", their customer service email response is as follows, in quotes:
"Thank you for contacting People Lookup Customer Service. This email was sent automatically by People Lookup to confirm our receipt of your request for help.
Please do not reply to this message. Your request has been routed to the appropriate team within
People Lookup for review. We will be contacting you shortly to discuss the status of your request.
Please allow 2-3 business days for us to respond to your request."
I called my bank and asked them to cancel the card that I used and to please send a new one with a new number and new vin. I have sent e-mails to the site telling them I wish to unsubscribe and have gotten no help. If I do find out how to unsubscribe, I'll come back and post here. Will be contacting the better business bureau after this.
Another victim of peoplelookup.com. Lost $4.95 (so far) and got nothing except an empty report and a runaround on their website. Wish I had checked them out first. I'll probably be dealing with false charges as well, now. THESE "PEOPLE" SEEM ACTUALLY TO BE ANIMALS.
im am so pissed at this website they say that it given you information when it does not. i have also been on hold for 10 min and the lady on the phone was a complete ###! im am trying to get my money back since your paying for something that gives you no help like it says. wtf? it should not be allowed on the internet! do not go to the website or pay for anything!
peoplelookup.com is bogus. I found out MORE information on someone just by using zabasearch and looking at the county clerk of courts website than peoplelookup.com provided.
I noticed while checking out that it was pushing some other service, I clicked on "No, show me the report" but after checking up on this company (I should have done that before using them) I decided to cancel my credit card and requested a new one with a different number. I already have an additional $1.00 charge from Google in addition to the peoplelookup charge, so I'm in the process of figuring out where that came from, I never purchased anything from Google and it posted at the same time as the peoplelookup charge.
Stay away from these crooks.
i agree with the above. I needed a name with a phone number. I waited several days for the info instead of hours like other companies that would give u the info instantly, but with a higher cost. When i emailed asking for my info a day later i got it, BUT with only the first name. NO other info. I emailed them asking for the rest of the name. They NEVER emailed me back! And nver got the last name. SCAM company for sure!
I also went to PeopleLookup.com to find out a name to a mysterious phone number. I paid $4.95 for the info- that was it. I got the info (now I am not sure how accurate it is), but a few days later there was an email sent to me from VALUEMAX.COM. I ignored it and did not delete it. I looked at it today again because $19.95 was charged to my checking account from someone called ValueMax. I went back to the email and saw that they "gave me" a 7-day free trial for this service (I got this email about 10 days ago) and because I did not cancel this service within the 7 days, they charged me the $19.95. My "email" was my "signature" approving this transaction, so the email said. WHAT?!? I called them up, furious, telling them that they had had no authorization, that they were SCAMMING people, and if they did not reverse the charges that we would have a big problem. She cancelled "my account" with them and told me I'd have the money back in my checking account within 1-2 business days.
So yes, PeopleLookup.com is selling people's credit/debit card info! I hate how we allow people like this to stay in business. It's a SHAME.
i got a discount serach from people lookup an all they gave me was sum old ### addresses from 100yrs ago then was trying to charge me for sum more old ### i got for fremm from zaaba search people lookup is full of [censored]tttttttttttttt
agree with every word!
I have payd the money they requested and no searches are returned at al!
this is a real big scam!
people don't risk your money and your card numbers!
the same thing with www.peoplesearchno.com all big theives
every time I try to acess people look up they keep giving new passwords that i still can not get through after paying my money
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