Plastic Resource Group reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Plastic Resource Group
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Bad service
I discussed my project with plastic resource group for a year before work began. Tyler was always quick to reply and friendly even though he had no idea if he would finally get the project. He helped to define the project and outline the stages of development before ever recieving a dime. I can not recall a single email or phone call that went un replied to during our project. If you are considering doing business with PRG please dont hessitate to contact me for a full review of their work. I am very pleaased with the end results.
Unauthorized billing
I paid for a job back in November. This company does not know what the hell they are doing. They tried to do the work and the work wasn't done correctly. I called the company to fix the problem and they will not. They don't know anything about the business as they clame to. BEWARE.
The complaint has been investigated and resolved to the customer’s satisfaction.
I own Plastic Resource Group, Inc., and in business I have always believed that you need to ensure the information you are reading is true and correct before you believe everything you read. This client is obviously trying to do everything he can to give Plastic Resource Group, Inc. a bad reputation. In this particular instance, the project was funded by a grant and was to be several phases of development. As for the timelines, the client is NOT telling you that before we started the project on a 20 business day timeframe, that he supplied us with over 300 pages of documentation to review and understand before we began the process. This is obviously a ton of engineering material to read and understand before any development can begin. It's known as a definition phase of development, and takes time, expecially when you're dealing with a healthcare product and lives are at stake. The safety of the end use consumer is very important and we did not want to just design a product to complete it, we wanted it to be economical, but also wanted the product to be ergonomically designed for proper functionality. The client is not an engineer, but posts a sketch online of only a portion of what we really did. He also did not make you aware that there are several other sketches of the product with much more detail and feasible solutions. He's only giving you a portion of the product to see.
The other part of this project that the client is not making you aware of is that he approved phase 1 of development, in which he paid for. This was the first $10, 000 phase of development. He was fully ready to proceed to phase 2 and pay more money for us to finish the development. We declined to proceed with development becuase he was so hard on us with the timeframes. Only after we declined to continue development did he start demanding a refund of his money. All of the initial sketches, photoshop renderings, and full concept design engineering drawings were delivered to the client, and 70 hours of documented engineering time was put into the development of the project.
This client is obviously trying to obtain a free service, after he has received all of the engineering and designs. We would not be able to stay in business if we were to provide engineering for free.
This client will likely not stop complaining about us, and should anyone like to ask more questions about this project, or what professional staff we have to complete work like this, we welcome the opportunity to speak to you and make you feel comfortable about the time and money we put into our company and employees every year to provide the best product development services.
Sincerely,
Tyler Harrell - President, Plastic Resource Group, Inc. [protected]
I am the owner of PRG, Inc. and should anyone reading this want to discuss this further, or see a copy of the signed Refund letter this client signed prior to this complaint, please contact me directly at [protected] - Tyler Harrell
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