PowerNet Global reviews and complaints
long distance carrier
I've used their long distance services for years, but there was some company change over a year ago and since then the rates have gone up without notice. My local phone company now has better rates than this company. Recently the intrastate rates were raised to 25 cents a minute. WITHOUT NOTICE! (From reading other reviews this seems to be a M.O.) Since I...
Read full review of PowerNet Global and 1 commentCustomer Service
PowerNet Global - Not so Powerful in Customer Service
As a business customer of five years, I share the following:
Horrific customer service. Rude. Aggressive. Actively looking for ways *not* to help. Adversarial at all levels. Inaccurate record keeping. Unwilling to assist.
In a world of Tom Peters, 'Wow!" experiences, this is WOW! in a bad way. UNBELIEVABLE.
In a recent round of altercations, I asked one of the representatives at PNG about the culture there - wondering why this attitude seemed so prevelant. They indicated that a lot of customers feel thay way but that it boils down to how individual representatives handle the calls.
Really? Who's watching the service metrics? Ever hear of call recording? Someone should look closely at the customer experience here and fire the staff - or take them to Nordstrom and show them what a quality customer experience looks like.
That said...
I am waiting now to see how they handle a current issue.
If you have other options, it is my recommendation that you pursue them.
The complaint has been investigated and resolved to the customer’s satisfaction.
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isayquit your damn complaing I mean really there are bigger problems in this world than somebody was rude to you like the earthquakes in Hati and Chilie. I mean if these are the first people who were rude to you then you had it pretty damn good. I think it should be federally banned for customers to complain period. There are homeless people who complain less than customers and the homeless have every right to complain.