Price Pfister reviews and complaints

I bought a home with Price Pfister faucets and recently had one start to leak. Contacted them after reviewing the paperwork I got with the home, and it had a Pforever warranty sheet. Well, nothing on it says so but PF says only the original owner. House is 12 years old and their piece of crap plumbing parts wont hold up. Going back with Moen that can be fixed easier then dealing with PF.

I purchased the Marielle kitchen faucet with a limited lifetime warranty 7 years ago. It was more expensive than most other faucets but I thought the warranty worth it. My handyman installed it. About a month ago, I started having a trickle of water instead of a stream. The same handyman came over, looked at it and determined the problem was a cartridge. I called Pfister and they sent a new cartridge - no charge. The handyman came back to install it. However, the O-rings on the bottom of the faucet were a different shape than the valve shank the cartridge attaches to. I called Pfister and they sent another cartridge with the same problem again - no charge. I called Pfister again and tried again to explain why the new cartridge wouldn't work and why I needed the valve to attach the faucet to. They sent 2 more parts, neither of which were the needed valve and another cartridge - no charge! The handyman came again, shook his head and commiserated with me, but of course could not fix the faucet. It's been about two weeks now that I've been unable to use my kitchen faucet. I went to Pfister's website two days ago and outlined my complaint. They issued me a case number. Period. No other response. I can go to the website and look at my complaint (listed as "new") and that is all. Yesterday, I went to Lowe's, bought a new faucet (obviously NOT a Pfister and literally 1/3 the price of my existing faucet) and today will have it installed. I will never purchase a Pfister again, and as for paying an exorbitant price because it has a lifetime warranty - forget it! It's worth the price of the paper it's printed on.

I have been a pfister faucet owner for 2-3 years now. Recently went through changing my counter tops. That required remounting a perfectly working faucet into another counter. During removal I broke a part and misplaced a pin.
Called Customer Service on a Saturday! - Someone answered, helped me through an alternative solution for my problem - OUTSTANDING! Not only that, they took down my information because out of the two parts that I broke, there was one that was immediately available - voila, 1 week later, I had the part in hand. No $$, no nothing. I didn't even have to follow-up with them.
3 weeks later, when a part became available, I had the part at my doorstep - no questions asked!

As a sales guy who is constantly in front of customers and having to deal with customer service all day long - this is absolutely fantastic company. I'd love to do business with them again. Next time I am in the market for a faucet, I won't buy anything else.

Outstanding customer service, very helpful, great company to do business with. I am sure complaints are valid, but considering most people that have an extremely positive experience don't take the time to write a review - I'd take the complaints with a grain of salt.

Here is my experience involving three problems with the crappy Price Pfister kitchen faucet, plus another complaint as to their design on same faucet. It is the one designed to pull out of it's swiveling cradle, and can be used like the more traditional sprayer on the end of a retracting hose.

Twice now in 6 years since buying it through Home Depot here in Vancouver, Canada, we've had the cheap, plastic faucet - the business end of it (made to look like the traditional faucet cast in brass, polished, then chromed) crack over a period of 6 months to 3 years, until so many cracks along the body (stem) of it occur that multiple drips and eventually little pissing streams appear. (now THAT alone is enough to "piss" you off, right?)

This happened twice, and if as I assume they have a one year warranty, they seem to have it timed to deteriorate mainly after that time span. I didn't claim the warranty the first time because it either only occurred or became apparent to me after a year, plus I assumed that maybe we dropped the thing on something hard, so gave them the benefit of the doubt. Now it's occurred again, barely one year after we bought a replacement, and now I cannot claim it again.

Not only does this cause water to also flow down the stem, then down the hose inside the swivel section, and under the sink as it gets worse, but after a long dripping phase, it can begin to spray out at first in tiny streams maybe into your face, or worse, into our Brita water filtering pitcher when we go to refill it. Imagine the germs which inevitable collect on the faucet, dropping down into our drinking water and we're ingesting that.

Before that, we had to pay to replace their foolishly designed hose attached to it, which has a strange thin rubber liner inside which carries the pressurized water...and it let go after a couple years of use. When I took it apart, not only did it have a hole in it (causing water damage under our sink) it was all twisted inside the outer hose sheathing, which explained why our water flow had slowed before it finally broke.

The design flaw, in my mind, might have been purposely designed as a "clever" idea of one of their dumb designers, and agreed upon by their equally short-sighted executives and engineers. Maybe they thought it is clever to have it turn itself off if you position the handle in any lesser speed than full flow.

This is bad for two reasons. It wastes water, and most costly, hot water, because you cannot select a medium or low flow rate unless you hold it there with one hand. How can you clean dishes or pots etc with one hand? This leads to a second dilemma. They give you a button to push to select a multiple stream spray mode.

Great, but again, unless you hold it with one hand at less than full flow, it sprays out so hard when it hits anything such as a pot, or even the bottom of the sink, so that water splashes up all over you, the counter, even the cabinets. Our new, expensive cabinets, being solid maple with a wax finish, get the finish damaged by this. Do these people have their face in their ### when they design and approve such crap?

Obviously, they've been around and selling such crap for long enough now, that despite the many many pages one can find on the internet, blogs, etc. condemning their shoddy products, they continue to allure the likes of retailers such as Home Depot and contractors, I presume, because that's what maximizes their profits (and maybe even Home Depot and other big box stores)...of all parties involved, and they must have the warranty system down to a fine art so it's creating too much hassle for the consumer to push for replacement (or as I described with my experience...it fails just after the warranty period), it lets them off scot free.

Why should I or any consumer have to trot or drive (wasting time and gas) back to the store, to hassle over a replacement, even if we can find the original receipt and then get it done before the warranty expires? Do they pay a person like me for say an hour of their time out of their day, for that? Of course not, but maybe they should, given the blatant and universal scope of this problem of their own deliberate causation and non-responsive perpetuation.

So who suffers? Not Home Depot or the contractors who installed such crap, but the consumer AND competitors of Price Pfister who make quality products and have to charge more for them. Consumers, in a way, are to blame for buying cheap crap, but in this and many such cases, you'd think if Home Depot sells it, or the manufacturer's advertising makes it sound like they sell only world class quality products, then maybe the consumer is not to blame.

I now hereby encourage other complainants like me to get off your ### and do a favour to other consumers by not only complaining here or at other such websites, but to the Consumer Protection branches of various government bodies, and your national Association of what, Plumbing Manufacturer's and Hareware Wholesalers and Retailers? And to the likes of the HQ of Home Depot. That's my next step, and is what I'll be doing. And to any other such bodies you can think of such as Consumer Reports. Maybe this will start garnering positive results in this era of the internet, where it might have seemed futile 20 years ago.

We see the results of grass-root activism finally finding traction throughout many Arab countries now, and this week in the news, in India, with the movement of protest in the streets to force the government to stem corruption. Don't expect the government to do anything without excessive pressure and noise. And you can probably forget about the likes of the Better Business Bureau.

Please, join in and exercise your democratic right AND RESPONSIBILITY to your fellow consumers...your fellow man, to force such crappy manufacturers, suppliers, etc out of business if they refuse to change, in their arrogance in their lofty ivory towers of their HQ boardrooms, discussing such things as to how to rip people off more to maximize profits and see how far they can push without responding to complaints. By the way, I'm in my fifties, have been in sales, marketing, advertising, inventing, and owning my own businesses for over 35 years, so I didn't just 'fall off the turnip truck', as they say.

Skeptics might like to believe instead I am an unemployed nerd in my twenties, bored, sitting here in my parents home, trying to find someone or something to rail against for my own entertainment.

No, I just took a few minutes out of my important business day, because I'm truly pissed off with seeing too much of this over the years, and now, increasingly as such companies go to China to get their cheap crap made even more crappy and cheaper over there than when they made it in Germany, the US, and other western countries where we see our jobs disappearing due to greedy decision-makers like those I just described. This hopefully underscores the serious nature of this growing trend, and hopefully help to motivate all who might read my rant, to join in and DO something about it.

Hey, maybe if a ground-swell of such creative complaining and action were to take hold, we'd start seeing manufacturing of only quality products return to countries such as mine, Canada, instead of enriching the often-times scary communist dictatorship, China who, I'm sure, would love to see the gradual decline of western democracies.

brand new faucet froze after 2 years. pfister send replacement, but who cares. it cost $285 to hire a plumber to install.

sat on the phone with them to help me do it myself, but the woman spoke as through i was a professional. said i needed tools, which the average homeowner wouldn't have.

NEVER BUY PFISTER!

Bought one of your compete faucets with our new counter top. after only 1 year, it started leaking and when taken apart, had rotted out.
replaced it with a new one. this new one does not work. The hot water
only comes out with a dribble. Have now spent plumber fee, and then
got 2 friends with experience to work on it. Still does not work. Its
junk. Plain and simple

I have PP in both of my bathroom and in the year both flex lines have blown flooding my house. Both were manufactured in 2007. Has anyone else had this problem?

I purchased a faucet in 1/09. Handle comes down on it's own, the stainless finish is coming off the faucet sprayer and it has an acctual hole on the underside that is leaking. I called and they said all parts were covered ...But I had to pay shipping and handling. So as I go to get my credit card, I made the comment that I would NOT purchase PP again and that is when "Brian" hung up on me. They have my name, address and phone number...so let's see what happens. I did send an email to the customer service dept.