Pristine Health reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Pristine Health
Welcome to our customer reviews and complaints page for Pristine Health. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Pristine Health.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Pristine Health's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Unauthorised Deductions
This company has deducted USD$87.62 from my credit card without any form of authorisation from me. I believe that my infromation was forwarded to them from another company andthis is a world wide scam. I never received products from this company nor have I placed any orders with this company. I have lodged a disputed transactions report with my credit card provider and would like to ensure not further deductions are attempted on my card. This is, I believe a world wide scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
I have just received my Nov/Dec Mastercard account and there is one unauthorised amount debited and it is from Pristine Health. This is for $99 Australian dollars and I haven't received anything other than two free sample tooth whitener pens. This has not been approved by me and I haven't received anything for it. I am also researching Beauty Club from Canada for $12.90 Aust. Dollars and I haven't authorised that, plus $99.95 Aust. Dollars for a place listed as Ultifreshwell without my authority. This is also from Canada/USA. This has got to stop and I will not pay it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud - Unauthorised
I also have been scammed by this Company, I also through a reward offering survey website took up a trial offer of a moisturiser but had to pay for the postage of this product. Since then my credit card has been charged 4 other times and I have not received any products or anything for my money. Total cost is $299.35 AUS plus $7.48 AUS bank fees. I also do not have any correspondence from this company in relation to any of this. The only thing I have been able to do is to cancel my credit card and also put in a formal complaint through the Bank to try and have these costs reimbursed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charging
I ordered a sample of Tooth whitener (which doesn't work!).
Got charged more than advertised due to 'postage costs'.
Have now also been charged £55.17 and received nothing more from them. Can't find how to cancel either and my credit card company says I have to cancel, they can't stop the claims!
How are companies like this still allowed to operate?
The complaint has been investigated and resolved to the customer’s satisfaction.
Credit Card Fraud
Hello to one and all who have been scammed by Pristine Health. I too am having a problem with this so-called company. I found out today that Pristine Health is a credit card company that Premium White and South Beach Brite use to charge people. So the phone number [protected] WILL NOT work. I have talked to my bank about this charge and once it i...
Read full review of Pristine HealthCard fraud
Steal money from your credit or debit card/bank account after ordering a free sample of DazzleWhite Teeth whitening
Read full review of Pristine Health and 4 commentsMoney Rip off
Another one bites the dust! Same story as everybody else, they took me for C$ 95.99 and C$95.35. The interesting thing is that they called to confirm my order and I told them that I didn't want anything and I didn't want any additional charges to my credit card but they still did it. My credit card company said that if I don't receive the goods within 1 month they will recharge back to them, but I guess I didn't need them to take that money from my account to begin with. I just won't pick up any of the goods from the post office, or I will return them undelivered back through the mail...that way they weren't delivered right?! . I did call the original numbers on my credit card [protected] but the number is not in service. I then got a number from this and other sights [protected] and they cancelled it. I asked why it wasn't cancelled before when I told them not to charge anything further to my card and she said that that was the outbound calls dept. and she said that she is in the inbound calls dept. and she doesn't know why I wasn't transferred to her dept for the cancelation. Perhaps because you are all scammers and you should be ashamed of yourself. I told her she should look for another job because sooner or later they will be closed down. She advised that all further charges to my card are stopped - but we shall see. The Credit Card company will make note that no further charges will be processed and will be reversed if I call from this point onwards. Good luck to you all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam
My husband order a free trial of the teeth whitener offered by this company. It was $1.95 for this tiny little tube that arrived in a package with NO information... Now I see why. This company has now charged our credit card $88.02 and the phone number to call doesn't work Pristinehlth [protected]. Imagine that!! Why doesn't someone stop this company? It i...
Read full review of Pristine Health and 2 commentsunauthorised charge to credit card
like others on this site, I thought I was just paying for postage and packing, but instead my credit card has been charged $87.62. My credit card company have been very vigilant and brought it to my attention and advised me to call their Charge back department (that will be done tomorrow) I didn't even see any clauses which required me to opt out of...
Read full review of Pristine HealthOvercharges on my debit card- I wantt my money back you scam artists!
My checking account was charged twice for 87.32 each time. I do not know what tha hell for, but all I know is that money 174.62 had better be refunded to my account immediately! I will give you 3 days, then I will call my lawyers, and I don't think you want that!I tried to call your 1800 # which tells me y'all as fake as Barack Obama on a $1 bill! And that's about as low as you can get. It is a damn shame people in this economy still trying to whodo people on fixed incomes.! You got 3 days for my refund of 174.62, I got bills to pay, and you try tellin my 3 kids they ain't no money for groceries this week! 3 days and I will be checking, and why dont you email me your correct phone # so I can really let you know how it feels to know there aint no food in the house this week! Later 3 DAYS! Whatever you say I ordered, cancel it, I don't need no phony crap y'all sellin. Cancel my membership, if there is one and in 32 days my money BETTER be in my accout! And yes I am PISSED! To be nice about it!
The complaint has been investigated and resolved to the customer’s satisfaction.
The same has happened to me and of course nothing in the mail to show for it That is no goods.I live in Australia and they have even used a different name for the 2nd charge and only a week apart.
Have contacted my credit card company.
I can't afford a weekly charge of around $95 .
Unauthorized charge to debit account
I agree completely with all the complaints here. I fell into it when I read a CBS News article about Premium White and Clean Whites. Don't do business with either of these companies! One charged me $80.75 and the other charged $87.62. I put in a complaint with the Better Business Bureau but ultimately my bank was the one who sucessfully disputed the charges on my account. I've learned not to try anymore "free samples" or nearly free samples from websites anymore. I would suggest Crest White Strips because they truly work! I tried them and they work better than these overly priced con artists out there on the internet. Stick to what you can buy in a store as opposed to any hype on line! At least stores have return policies and no hassles! I learned my lesson after getting jipped twice in the same month...There's no such thing as FREE!
By the way, "supposedly" their terms and agreements both want you to return their SAMPLE product within 7 days of using it... or you will get charged! Which is rediculous! I had this argument with the manager from Clean Whites (affiliated with Health Clns) and he was completely bland and read by the script and according to our conversation has no authority to help customers! Just stay away from these two companies!
Unauthorised credit card charge
I took up Trial offer and paid $5.95 postage cost. One month later, without any contact or authority they charged my card $87.62 . In the UK this is considered theft and legal action can be taken I am not sure about the position in America but I shall be finding out. These type of companies need to be brought under control by government and the owners jailed to protect the general, law abiding public.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges against my credit card
I purchased a trial size of this advertised tooth whitening product. During the course of the phone call they asked me if I wanted to purchase the full product line for a much higher price. I firmly declined, since I hadn't tried the product how would I know it would work. A couple of weeks later I see the unauthorized higher amount charged by them to my credit card. I'm so sick of these leeches praying of people.
The complaint has been investigated and resolved to the customer’s satisfaction.
The only solution to these charges is to contact your respective credit or debit card companies and have the card cancelled and a new card issued. I have been dealing with this fraud for several weeks. Reimbursement is denied from all associated companies and my card is still being charged. Cancelling the current card is the only solution. Good luck to you all.
Rick in Arizona
I find it very interesting that any where on the internet that you see complaints regarding this company (sleaze operation), one of their representatives is there with the soothing "your satisfaction is our number one concern" lines. If our satisfaction is truly their primary concern, there would not be any of these sites.
They will only refund your money if you return product that you never received from them in the first place. Very interesting operation they have going.
I have been ripped off by these people, too - how embarassing. Call the customer service number at [protected] and tell them to cancel your account immediately. You have a 30 day return policy on the product, send it back as soon as you get it and supposedly they will return your money. Ask the agent on the phone for an original ID number, you will need to put it on the outside of your package. These people are total rip off artists, what a SCAM. Good luck to all of you. That company should be ashamed of themselves.
I too have been duped and like yourselves I had NOT ordered any future orders. Only when I opened a statement yesterday from Capital One Credit Card, an account that I had CLOSED on the 20th Oct did I see that this theft of a transaction took place on the 5th of NOVEMBER. I have been on the phone to the card company numerous times to no avail and they are making me resposnsible. I have and I am refusing to pay this amount for something I did not order or have received from an account that no longer exists. Shame on both those companies. Below is my online chat to Pristine to get my monies back...
Please wait for a site operator to respond.
You are now chatting with 'Victoria'
Victoria: Hello and welcome to PremiumWhite. I'll be your live operator today. May I know, whom am I chatting with?
you: You are speaking to a very angry lady, namely Ms Gibson whom you have taken £54.57 from an account I used to have and I am now being billed for. I took out a free trial of your crappy tooth whitener. I want you to refund this money immediately.
Victoria: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
Victoria: One moment please while I locate your account information.
Victoria: You have been removed from the auto ship program and you will not be receiving any further shipments.
Victoria: As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged discounted monthly installments of $87.62 for the one month supply of Dazzle Smile Teeth Whitening which you have received.
Victoria: Your cancellation number is: 762011
Victoria: We are unable to process return requests via live chat because of privacy and security reasons.
Victoria: Please contact our member support staff at our toll-free number for all return information:
Victoria: The number to call is [protected]. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
you: I can assure you if this money is not put back into that account immediately then my lawyer and fraud department will be looking into it
Victoria: You no need to worry at all, as you are covered under 30 days money back g
What an absolute CON! I too, have been Ripped off! Dazzle Smile made my gums swell so I have cancelled my subscription and, as told by an operator on the so-called Helpline, i was told to return my Applicator/Pen! Why should i send a FREE trial back to them? I sent the FREE trial back to them after paying yet another charge for the inconvenience of all this, and I stuck by the rules, I had the pen sent back within the dates allowed before i was fully charged! YET STILL this joke of a company have took nearly £60 out of my account without authorisation and I am FUMING! And no letter will convince me that this is just simply a mis-understanding! Because this just isnt a good enough explanation to my circumstance considering i followed all the rules that were stated to me by the company's own UN-Helpful line! I WANT MY MONEY BACK! And to anyone that is reading this...DONT GET INVOLVED WITH THIS COMPANY, they are more or less stealing peoples money...Its an absolute disgrace!
i have just looked at my bank statement and have had $87.62 equivelent of £53.72 stolen off my debit card PRISTINE HEALTH are the culprits i dont know what its for can anyone help joanne_63@hotmail.co.uk
can any one tell me contact number to cancel pristine health i too have been duped d-obrien3@sky.com
Dazzle white Tooth Whitener
Bought this stuff that doesn't work from a website that's so confusing and guess what, I've been ripped off with extra charges, upto now totalling £112.66. I am a single parent and cannot afford this. I have tried to track them down to cancel any further payments but can't seem to find a contact number. Can anyono help me?
The complaint has been investigated and resolved to the customer’s satisfaction.
I decided to give the free teeth whitening trial a go and same as everyone else didnt work. Now I am getting unauthorised $63 taken out of my credit card and cause things are tight at the moment there hasnt been enough funds in there to cover it, but still gets taken out and I get charged an over drawn fee. I have even sent the product back without opening it asking for a refund and I have never got a refund back. I bet none of these complaints get looked at, only by angry customers
Can anyone please tell me how I cancel? I've just been stung for £65.00
blennon@hotmail.com
I just called my bank: call this number... they operate under four businesses so you will have to specify that you bought from PRISTINE HEALTH, teeth whitening.
number is: [protected] and ask for proof of cancellation via email or through the mail as well as a reference number. Chances are you will not get your money back. I didn't.
They robbed me out of hundreds too. I did get a number to cancel your orders. [protected]. Be sure to get a comfirmation number and if anything has been sent in the last 30 days ask about returning for a refund. They can do that. Good luck, lets put these
#&%*&^&*@ jerks out of business.
I agree with the others. It's a scam! Just try to even find the customer service number to cancel the orders. (I am in the U.S.)
Once I reached the number provided and I was told they were "on vacation for the holiday." That was two days before Thanksgiving!
Recently I did reach an operator and arranged for a cancellation of one of the products. When I asked to cancel the second product as well, I was told she could only handle one product cancellation at a time and that I would have to call back to the same phone number to cancel the other product.
I am now contacting the Better Business Bureau.
I have also been scammed by this company can anyone give me any numbers to call I am in Australia and I was charged for this product nearly au $100 not money i just wanted to throw away like this, I purchased the trial for dazzle smile, I have got my credit card blocked at the moment so no more transactions can come out from this company but I still want to call them and put a block on it... can anyone give me any numbers to call that will work from Australia?
YES WTF THIS HAPPEND TO ME TO...I PAID 2.95 ENDED UP BEING CHARGED 89.95...THIS IS A SCAM AND DOES NOT WHITEN TEETH...STICK TO CREST WHITE STRIPS.
I just got off the phone with a customer sevice rep from Dazzle White. I was not a happy person. I told them I "do not" want any more shipments and "do not" take any more money from my account. I also told them there are a lot of pissed off people and I hope they change their buisness practices. I've learned my lesson!
I couldn't agree more with 'katkmd'.
I know am such a fool for falling for this scam. I'm utterly appauled by this and I see I am one not the only one - of perhaps hundreds of thousands of people all over the world! Still doesn't change the fact that I fell for this hook line and sinker, but at least there are hundreds of people on the internet who have been there and can offer advice on their experiences.
I have had my bank card cancelled- luckliy my bank CALLED ME to check if the payments were genuine. One got through of £53.00 which I am on the road to claw back - the other payments were automatically stopped. My bank was actually aware of this so called company- and my advisor said 'oh, I've heard of this 'company' before' and immediatly advised me to cancel my card!
I too am based in the UK and now commence my battle with this 'company' to retrive my money. What an utter nightmare.
I too have been ripped off. I have followed your link only to get a number that is available in 'mountain time' No meaning whatsoever to a UK person. I am desperately working with the faud team at my bank. There is NO online facility. The web link posted only provides numbers which say to call in 'mountain time' then don't say what that is. The internet is FULL of forums complaining about this scam. You do not make your t&c clear. It is beyond misleading. How does a UK person get hold of your company to cancel. Really really poor show to claim this is anything other than a total scam.
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I too have been Scammed by these people. I was able to contact them on [protected] which I got from my Bank. I have cancelled any details they have with me and MAKE SURE you get a cancellation # when you ring them. They billed my c/card under "Beauty Shop" and "Pristine Health"
Received an unauthorized charge of 87.62 on my credit card from Pristinehlth [protected], ref_ 2424500931011601497074. I never agreed to this charge and can't find out what it's for!
Took up an offer of FREE dental product and then some weeks later Pristine had taken a sum of $79 from my account and I had NEVER even heard of them. Shimmering White Teeth also took unauthorised payment but I managed to get re-imbursed. The whole Company and their associated companies are operating a RIP-OFF. I am still seeking re-imbursement from Pristine health.
pristine health is emptying my account and i cant get them to stop i cant reach them and i am not getting this magic tooth whitner so far they have taken out hundreds of dollars with out my approval what can i do
Sent for teeth whitening sample, which I never received. Thee, a charge of $88.50 was deducted from my debit account to Pristine Health. The customer service number does not work.
I bought a free trial of moisturiser and have since recieved 1 more that i did not order. But on checking my credit card statement i have been charged for three deliverys over $95.00 each time and about twwo weeks apart. how can i stop this scam.
I ordered a free trial from this company for something like $1.95 and I have noticed today htey have taken two payments from my bank account, totalling over £100, I hope to got I can re-claim it back though my bank, I wish I had seen the scam reports beforehand.
Have had 2 amounts debited from my card unauthorised. Have put in complaints to my Bank. I did order a trial size Facecream from ClearLift and apparently this is part of a group of companies that once they have your a/c details will bill you amounts under different names.
MORAL: Donot ever accept anything that offers a Trial via internet...They are a SCAM
I have just discoved a total of £300.00 paid to 5 different companies with names all to do with teeth whitening! I have not authourised my bank to allow these ficticous companies taking my money so I am going to make my bank pay it back!
speak to your bank/credit card provider immediately and cancel your card (the only way to make it stop for sure)
your bank/credit card provider may also be able to help get back some of the payments - if you can provide a copy of the cancellation email, but it will not be a total recovery
evil little ba****ds - they rely on the "confusion" they claim not to have intentionally caused - what a lot of rubbish