Pure Cleanse reviews and complaints

I read the advertising that 1 bottle of Pure Cambogia Ultra cost Rp.375.000 and Pure Cleanse Rp 675.000 and it says free of charge but they charge my credit card for Rp. 2.156.250 and Rp. 718.750 They are too much overcharge on my credit card and cheat on the price and they do not want to refund. Please do not buy any from Bio trims labs and for any bank please do not accept this merchant transaction.

Nov 14 at 9:20 AM

To Whom It May Concern,
I saw an advertisement last month on Yahoo.ca. that unfortunately I fell for. According to the advertisement, you can order each item and only pay $4.95. That is it. So, in a moment of weakness, I went ahead and ordered both.

I received confirmation emails for each, showing and confirming the cost. So you would think that would be the end of it.

Wrong. Two weeks later I get a charge on my credit card twice for a little over $100.00 for each item. When the hell did I agree to that? I contacted my bank, and they said they have had many calls about this company, and that I really had signed on for the product to be delivered to me monthly. So I called the customer service line, and only got through automated lines, where I was able to ‘cancel’ my accounts for each item.
I called the bank again the next day, and they helped me get a live person on the other end of the customer service line. According to that person, the second charge was NOT due to the fact that they were shipping another round of the product to me, but that the product was only ‘free’ for the first two weeks, and you had that time to call and cancel if you didn’t want to be charged. Do you see that anywhere in this advertising? I also mentioned the confirmation emails I received with the cost stated on the advertisement, but nothing with the second charge. The person told me that they never send out confirmations. So where do they think I got the first two from?
They did agree to reimburse me 15% for my ‘inconvenience’ which they did, but that is not enough. I am angry and want the charge taken away. I am not a rich person by any standards and can ill afford this. Is there any assistance you can be?

Thank you,
Cheryl Dranov

(I have copies of emails, the advertisement, and the receipts, but not in a format this will take. They are available at any time by email)

on the 11/12/2012 I attempted to purchase three bottles of the Nuvoryn product on the internet on the above website with the following link www.womenshealth.com-2.tv/step 2?-za.php this link then redirects to www.fbserver...to another link and then finally to www.purecleanse-za.com/index.html. The total cost of the purchase was R958. I received the order number #[protected]. Thereafter I attempted to purchase 3 bottles of the Pure Cleanse product. After completing my credit card details I received no order number only an error message stating that there was an erroe that couldnot be processed. After 4 attempts I gave up. I later received confoirmation that my account had been debited 5 times by Nathans Naturals for the amount of R958. I called the number displayed on the order confirmation I received and was told that my only option was to complete a request to cancel the order for the Nuvoryn cleanse product and even though its the same company that sells the Pure Cleanse product the consultant is unable to provide any other details. The company does not give out their details and dont want to talk to anyone. I later researched the company on the internet and discoverd that there were a number of complaints listed and entries listing this comapny as a scam. Please investigate and advise. I have been debited with almost R5000 and no order numbers and possibly no way of getting my money back. I contacted my bank to determine if they would be able to reverse the transactions and they advised that they would only be able to raise a dispute with the merchant after 10 days.

I saw some of these complaints AFTER i got charged! I'm not sure if the product works but by God it better for being charged $80's for a bottle that was supposed to be FREE!
their number is [protected] so you can cancel and make sure your not charged anymore, make sure they give you a conformation number!

I can't reach these people. There is no address email or otherwise. I tried sending the product back by refusing it, and was told there would be no refund because there refund policy wasn't followed. There are no instructions for this. I want to stop getting it.

After I called and cancelled my order when I got my credit card bill, they shipped another order on December 25. I called and asked how they could ship on Christmas and he didn't have an answer. I will dispute the charge with my CC company. It's main ingredient is psyllium husk which is a good source of fiber. You can buy it plain in bulk or capsules in the health food store. It's also what makes up Metamucil, except the latter has sugar. TODAY I find another charge for $8.95 on my CC I didn't recognize and call the vendor and it's THE SAME COMPANY. They said it's for a subscription to a website called Health Tracker that was in the terms and conditions that I agreed to subscribe to and they won't give me a credit!

Do not fall into the trap and order this product! The company does not tell you up front how much it costs and that you only have a few days to send it back for a refund. Your credit card will be charged, and even if you are unhappy, they will do nothing about it to rectify the problem. I called to cancel and was still charged $90 for the bottle. Buyer, beware! I wish I had looked at this complaint board before falling into the trap of "trial bottle, just pay shipping!" It's a total racket.

Received an email thanking my husband for ordering their product. Neither he nor I knew anything about it. Turns out they had his email address (which we never use), his business address and MY credit card number! How they got it, I'll never know. I did call and they were kind and said they cancelled the order, but have no explanation on how they got the order in the first place. In the meantime, over $100 has been charged to my credit card by them, including a $1.00 charge for a "credit report." Very suspicious. Same day, got an email from a "Health-Tracker" outfit which I believe is related to the acai-boost and ultimately the Pure Cleanse people. Stay away from them. Not honest.

this company is charging my card w/o authorization. No one ever mentioned that I was being charged for some sort of "support group" and when I called to ask about it they told me it was in the terms and conditions...pretty sneaky. Even when I spoke with a rep 2 weeks ago to cancel further shipments - Craig did not mention this feature - Pure Cleanse you must be so proud - watch out people, don't give out credit card info on the internet!

They fool you into thinking you have cancelled but they tell you that was for only the healthy part, then they immediately send package and charge your credit card 89.92. The phone number on credit card bill is no good no one answers. Tried to get my money back but they stated I didn;t have an RMA number which I could not get with the phone number I had. Now they have the product and I am out 89.92, there must be some legal action that can be taken from these people they are using different company names, phone number I did get belongs to Delware with a different company name. Some one needs to shut them down and stop taking advantage of people it is a scam.

I have just had the most frustrating experience with one of Pure Cleanse customer service representatives! I have spoken to 3 people about this product and have yet to get any satisfaction.

I was on the web on September 15 when I saw an ad for Acai Max Maxcleanse ($3.47 for 10 day trial) and Pure Cleanse ($3.47 for 10 day trial) on the SAME website. The website stated that I would be billed as "Tuscon Sands Wealth Fit". I didn't receive any products for over a month; I called and was told to wait a few more days and if I hadn't received anything then to call back ?!?! So, at this point, I am not really impressed with the customer service of this company. I am convinced that my order was not processed until after I called to say that I hadn't received anything!

I waited another week (now it is mid-October) & sure enough, I finally received the 1st bottle of Pure Cleanse (never did receive the Acai Max Maxcleanse and the representatives have told me that they don't know anything about this product!). When I received the product, I read the list of ingredients and discovered that I cannot take this supplement due to interactions with my prescription medications. When I spoke to Matthew (customer service representative) about the charges on my credit card, he was as confused as I was. I was billed on September 20, 2010 for $3.47 for the 10 day trial; I was billed on September 27, 2010 for $89.92 and I was billed on October 27, 2010 for $44.96 (at the time I spoke to Matthew, I did not know about this 3rd charge until Matthew told me about it; Matthew didn't understand why the 3rd billing was only $44.96 and not $89.92)...the confusion continues --- the first 2 shipments were billed by Tuscon Sands*WealthFit and the third shipment was billed by Brooklyn Colon Cleanse and the customer service representative that I spoke to today could not tell me why there was a difference in the billing name.

While on the web-site on September 15, 2010, I did not see or read anything that said "we will automatically ship & bill for product on a monthly basis". Since I did not see or read this on the web page, I called to see why I was being billed (at this point, I had been billed for the 10 day trial at $3.47 and the $89.92); Matthew advised that I had been billed for the $44.96 and that shipment was enroute and there was nothing he could do to stop that shipment but that he would cancel my account.

Apparently the return policy is 50 days ~~ it has NOT been 50 days since I received my trial bottle of Pure Cleanse mid-October and the 2nd bottle arrived a few days after the first shipment and the 3rd shipment arrived last week! So, I am well within the 50 day return policy EXCEPT the customer service representative said that the 50 days started on September 15, 2010 when I ordered the product on the web-site! What a crock! I ordered mid-September, didn't receive anything until mid-October and was told today that I am beyond the 50 day return policy!

Also, today when I asked to speak to a supervisor, I was put on hold (after the customer service representative argued with me that I could NOT speak to a supervisor). After several minutes, the customer service representative came back on the line & said "all of my supervisors have told me the same information - you are past the 50 day return policy date"...does the customer service representative think I am stupid? He didn't ask anybody anything! He just left me on hold for what seemed to be the appropriate amount of time and then came back on the line to tell me what HE had already decided!

I would like to return the 3 unopened bottles of Pure Cleanse for a full refund of $138.35 however I have went back to Pure Cleanse web-site & clicked on the "Contact Us" button; once I entered my information that I wanted to send, I received a message "Instant Message could not be initiated!" ... this is a scam ~ there is no doubt in my mind!

Can someone please let me know where to go to cancel PureCleanse only wanted a free trial but they keep taking money out of my MasterCard card and no products

They started on September last year and i just got billing this week again but still no products. Please i am so desperate that I really really want them to stop.

I have used my credit card to order the Trail pack from Pure Cleanse. Pure Cleanse has used those details and have used my Credit card and have ordered their products twice without my notice. I has been billed around $160/- towards my Credit card. I want Pure cleanse to return back my $160/- and cancel any orders that they are making or being made without my notice. Pure Cleanse it total FRAUD! Please help me to get rid of this problem! I am very sad and scared on experiencing these kind of things. It is a very good learning for me!

They charged me an extra $89 after the free trial without letting me know.. I've called them up to get them to cancel and they say that they've done that but the email starts off "Dear $name" so i'm not sure where i stand legally with that one.. i've cancelled the account and card so i'm hoping it ends there.. can't believe i got suckered... so angry!

I am another unsuspecting person, who in my quest to lose some weight, fell for the "free trial' of Thermo Plus Acai and Pure Cleanse. Can anybody tell me of a telephone number or e-mail address so I can contact this "shonky" company. Not only does the product not work, but the are now taking money from my credit card without my authorisation. Plus, I haven't received the product they supposedly sent.
Never again!

JUST DON'T DO IT - the hassle and 60 bucks aren't worth the trouble!

I was charged for this product twice before I was able to return the original trial offer. I am willing to accept the initial charge of 58.76 as I was unable to return the remaining capsules prior to the trail period. The second shipment was mailed after I cancelled my "membership" and was subsequently returned in Sept. 09. A second charge of $58.76 still hasn't been refunded to my account even after monthly calls to the shipper.

After monthly calls to Pure Cleanse I am still awaiting my credit. I am told a credit was issued on 9/21/09 - but none has ever cleared my account. It seems the practice is to drag the process out until the buyer can no longer get a refund from the credit card company...more than 30 days - apparently.

The other issue is the automatic registration and subsequent charges for side businesses: Webaccess for $3.24/mo and HealthBeauty for $5/mo AND a foreign transaction fee. Apparently the info on the additional "benefits" is in the fine print and I was unable to get these charges cancelled or refunded. A lesson learned! I am glad I review my statement regularly and caught these after only one billing cycle.

I am still fighting it and hope to get a refund - but I would recommend that others avoid the headache.

Oh - by the way - the product didn't give me great results either - so paying for it twice is a real slap.

hjk

i ordered a slimming pill acai berry. few wks later a was sent out the pure cleanse pro tablets there was a note in there from a sarah nicholson [protected] i tried to contact them to cancel but have had no luck i am already not happy that i have had 2 credit card payments taken out. the website on the letter dont even exist. purecleansepro.com..
i have tried to go on there website to complain but they reckon 2 try back on the website where you ordered the acai berry. so i did my response woz they have nothing to do with it..
on the parcel is only a po box no:
does any1 now how i can get in contact with them.

Like an inexperienced fool, I opted for the FREE sample of Pure Cleanse and Acaii Berry. I never received the Acaii Berry, but I did receive the Pure cleanse (which was not at all effective for me). A month later I received three bottles of the product which I returned with a cancel request. My credit card was billed twice for 58.00. One of those amounts was refunded. the next month small charges began appearing on my credit card. Apparently I had also "signed on" for an endless variety of special service for which I was billed yet never received a product.

I did call the number listed on my charge account and they cancelled the "membership". Beware! they bank in Canada and I also had several foreign Transaction fees. This is a very fraudulent manner of doing business.

I tried a free trial of a diet product, Pure Cleanse. I was eventually charged for the item after the trial was over. I called to cancel the order on June 26, 2009, and was given a confirmation #4985. I am now seeing charges from my bank account again.

Ordered a trail supply to try...now receiving monthly the product that is overpriced on charged to my credit card...did not open mailing bags...spoke to a customer service and now find out that there is a 40 day return policy...too late for this (I was away off and on)..I am $400 out (that is a flight to Vancouver for me) she gave me a cancellation number and stated would not receive anymore product or be charged...may have to cancel or put hold on my credit card...they got my credit card number for the small shipping charge...what an old fool I am...I let her know that there is a complaint board on Performance Health USA...enter this website and goes right to a Complaint board...so from all the complaints... I am not alone in this situation...the customer service gave a song and dance about the complaints...I will be sending a letter to the company at Performance Health USA, PO Box 970430, Orem, UT [protected] and if anyone knows what US commission I can complain to, please let me know ...well time to take a VERY expensive pill...