Ready Debit reviews and complaints

So this is my second complaint regarding the same situation and Company with my ready debit account and/or card. the first was because a restriction on my card the same day that the IRS deposit my tax refund which was March 1st. on March 6th my card was unrestricted and the same exact day it was fraud it in the amount of $500 from another ready debit account holder with a card to card wire transfer that I did not authorize or have any idea the transaction was being done while I was on my shift at work. I immediately changed my pin and called the customer service ready debit line and cancelled the card, I was told by the representative that a new card will be issued and mailed to me within 10 business days which I could not wait that long so I opted to pay $25 to have it expedited and sent to me within 3 business days. On the day before the card arrived I called the company and was notified that even though the card was sent and I paid $25 to have it expedited, the account was closed all together and the car that I purchased the expectation for would not work as well as the one that I had initially. now I am being told that I have to resend my proof of ID social security address and income tax preparation papers that I already sent on March 1st to have my card on restricted which took six days and the exact same day another card holder in their facility product me a $500 which I have to dispute and also am still with out the remaining balance of my tax refund. I if I just sent the documents already why would I have to resend them again and to have a check issued and mailed to my name and address that could take 10 to 14 business days which my bills and everything in my life is already in collections my phones are disabled because of non-payment my lights my water my rent my children cannot function or have clean clothes to go to school because I have no money whatsoever, and after everything I have already endured with this ready debit card company I am being told to wait and wait and wait more time for my own money that should have not been restricted in the first place. I have no idea what is going to happen to my life if that money isn't retrieved or received by me today and I possibly can be facing charges or DCF actions because my children has missed so many days of school surrounded by this situation of readydebit. This money is the only thing I have that was verified approved and deposited by the IRS but I still have to verify and prove myself to ready debit in order to receive my own money that I had deposited to this account on my own without having to provide any proof whatsoever. I would like to have legal claims or legal actions place on this company surrounding by the withheld funds of mine putting my life in danger.

On March 1st 2017 my tax refund was deposited to my ready card account and upon withdrawal my funds were declined, I called the customer service number on the back of the card and after waiting over 20 minutes to speak to a representative I was notified that my card was restricted now I can't have access to my own money until I provide proof of identity Social Security address and proof of IRS refund which was my text Preparation documents. I sent the documents in the same day and was told that there will be a 24 hour to 48 hour time frame for the review specialist to investigate the documents to unrestrict account, today is March 5th and my account is still restricted the review specialist was off for the weekend and was unable to review my documents and unrestrict my card before the weekend had came which was the elapsed time of the 48-hour time frame, so now I have no available funds with my entire tax refund unavailable to me stuck in restricted on this ready debit account card. on top of that they have already deducted the monthly fee and a balance inquiry fee but I have no access to the money that belongs to me but they are deducting what they feel like belongs to them. this company and the issuer of this card is a scam for whatever reason they have so many bad reviews on different sites that they should not even be in business I would never use this card again nor would I refer anyone to use this card the actions they are taking has put a strain and an overwhelming situation in my life and I was depending on this money I have tried to contact corporate offices as well as the review person that is conducting the investigation over my records and was unsuccessful the representatives as well as supervisors that I have spoken to which were several refused to give me any other contact information and refused to help me resolve this issue within the time frame that they were allowed and told me that that was their rule of 2 review and still since March 1st and today is March 5th I have not had access to one penny of my entire tax refund

I went on a road trip and stopped 6 hours into my drive I was going to load money onto a Visa from a gas station i stopped at in the middle of NOWHERE so I wouldn't have cash on me. I have the receipt, the transaction, and the money I added that shows on the receipt. I went to call and register my card to activate it and they said they could see the card on there end but it was not acctivated and I needed to go back to the vender I got it from and have them swipe it.. So I drove 30 min back to the gas station, brought my reciept in and the cashier showed me where she made the transaction.. Im stuck with money on a card I cant use, i got stuck 4 hours later with NO cash or money for gas and my money is sitting on a visa!