REC Warehouse reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about REC Warehouse
Welcome to our customer reviews and complaints page for REC Warehouse. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with REC Warehouse.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used REC Warehouse's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with REC Warehouse, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with REC Warehouse. Your feedback is an important part of our community and will help others make informed decisions.
Warranty issue
My spa top collapsed & broke due to the rain caving it in. They would not warranty the foam inserts but said they would warranty the cover if I purchased the foam inserts. I purchased the inserts on 5-18-11 & 9 weeks later received my inserts. While waiting for my cover to come in the local store closed & I am unable to get a call back from the corporate person to handle warranties. I have left 5 messages on 5 different days over a two week period without any call back. When I tell the call center what is going on they claim all they are is a call center & all they can do is transfer me to the voice mail. Extremely frustrated as I purchased an extended 10 year warranty for this!
The complaint has been investigated and resolved to the customer’s satisfaction.
Leaking pool
We purchased an oval pool in July 2009 and it leaks water daily. We have to put 500 gals. of water in it twice a week. It appears to be from where the liner pushes against where he outside metal bolts together but it also has pockets in the bottom where the liner is pushing under the tin, yes tin panels are under the liner. The installers didn't put enough...
Read full review of REC Warehousecustomer service/pool
I bought a 18x33 above ground pool 6 yrs ago and paid over 6000.00. The first liner I had for only one month and had holes in it
to which they tried to say it was my fault. they did relace it with one that they wanted to give me and that to had holes in it so they "patched" it. I now have two little rusted holes going from the outside in that punctured the liner and begun to leak. When I called them they asked me if I mow rocks, i said no i mow grass and he laughed and hung up on me. i called back and he acted as if he didnt
do it on purpose. He put me through to another person and he said for another close to 400.00 he would order the side panel and another liner and that it would take 3 weeks. Its been 4 months now
and all they are doing is giving me the run around.
The complaint has been investigated and resolved to the customer’s satisfaction.
That sounds just like my experience with them. I was forced to order a part, Turbo Jet Valve and after 3 months with a whole in my pool I finally had to keep calling them to get them to finally ship it.
Hole in one month-old pool liner
We replaced our pool liner one month ago and found a hole 3 feet wide. the pool drained overnight.
REC Warehouse and its installation contractor TopNotch claim not being responsable for its liner. We have use the pool 2 time for a total of 1 hour. We did not puncture anything and it happened without us being there.
There is an obvious defect in the liner, but how do you prove it? Can anyone shed a light on the cause of this hole? and what can we do against REC Warehouse?
The complaint has been investigated and resolved to the customer’s satisfaction.
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