Retail Transaction Supplies reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Retail Transaction Supplies
Welcome to our customer reviews and complaints page for Retail Transaction Supplies. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Retail Transaction Supplies.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Retail Transaction Supplies's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Retail Transaction Supplies, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Retail Transaction Supplies. Your feedback is an important part of our community and will help others make informed decisions.
Sent product I didn't order
I'm also was a small business in Cambridge Ontario, I actually sold my business 14 months ago, I was approached by the new owners with an outstanding invoice from January 2011 from retail transaction supplies! I have never ordered from this company so I did some research and it looks like I'm not the only one! I have called them to explain that I'm not paying this invoice because I did not call you to order any product! And the women I spoke too was So unprofessional and rude and hung up on my several times.
Can anyone tell me what I should do about this, they have already sent my name to a credit Company for 146.90 ... I find this so suspicious because they never called me nor mailed me any outstanding invoice! They sent me right to a credit company! I'm so pissed off! Can anyone help. Thanks Monica [protected]@yahoo.ca my email
Send order that you dont need, refuse refund
I work for a dental office that uses Interac machine on a regular basis. I got a called one afternoon, asking me to confirm the office address, which being a dental office we always get calls asking for direction to the office and so on. I later ask what this is all about, and was told that they'll be sending me printer rolls for my Interac. (Which was fine since our machine was not working and just got replaced by Chase a couple of days back.)
A few days later, I received the products with no invoice, thinking it must be complimentary from Chase as there was no company name or contact number with the box. I received an invoice today (2 weeks after) saying that I have 30 days to pay $93.45 for 4 sets of printing rolls (about 12 rolls total, which cause about $5 at Staples)
I called the number on the invoice immediately to inquire about the charges. The first thing the receptionist told me was "Hello, how are you paying today? you need to pay for it by Visa, Mastercard or Amex" I told her I was calling to ask about the invoice, which she told me I need to pay first then she'll transfer me. She said "Well then put the person in charge on the phone to make payment. Who are you? Let me speak to the person in charge for the credit card information" I was stunned by her rudeness in which she refused to listen or even transfer it to someone who can. Finally, I informed her that being a dental receptionist I was the one to make the payment so I need to speak to someone about this bill, preferably a manager she went on to say " I didnt know a receptionist is in charge of payment. Oh really I didnt know that...wow...I didnt know receptionist pay bills." in a most condescending tone. I asked to speak to a manager who refused to listen but interrupts me repeatedly, I could barely get 2 words in because he kept on saying that in order to close my account I have to pay, there is nothing he can do then he repeatedly lists the payment methods several times, and that he'll give me $20 off if I pay now. He later told me that I dont understand English because I'm not listening to him ( I was born and raise in Canada, He has a very thick accent which I could barely understand him. All he says is Visa, Mastercard...I'll tell collection to call you. ) He told me I cant return it because its over 3 weeks, I told him the order date on the invoice is Aug 28th less than 3 weeks ago, and I have 30 days as stated on the invoice, then he said 3 weeks after ordering. He said "You obviously dont understand what I am saying, let me speak to your manager or someone else in charge. I am willing to give you $20 off and you just dont understand what I am telling you. I am very busy, I have a lot of people calling and I'm talking to you for 20 minutes. You'll pay or in 3 weeks I'll just make collection people call you"
I was so frustrated at this point, I didnt raise my voice once until now when I tell him that I didnt call him to order anything, I just received a call, the sale person didnt ask me if I want it ( He then says" Oh I dont believe that, he asked you and you said yes thats why we sent it to you") I asked whats is the name of the person who called me and what did he wrote in the note (He says " He calls you 2 times, you says yes, and give your name and says you want to buy printing rolls". I told him we have been in business for years have never bought a single roll from anywhere but Staples, and if he was to ask me if I want to buy it I would have said no. He says "Well, I can give you $20 off and we'll stop calling you or do business with you. if you dont pay people will call you again") he just ask for my address my name and hung up. The box has no invoice telling me to pay, I received the invoice today (He says" If you call before the invoice get there then its okay, but you waited too long when the invoice comes it means its too late to return) I asked him how do I return it, its unopened and unused (He says" We dont accept return, I'll give you $20 off and I'll close your account and no one will ever call you for business again. if you dont pay then someone will call you again and again and in 3 weeks collection will call you). I insisted on knowing how to return it ( He says " Call Purelator or whoever you use and you pay for it, you can send it if you want but you still have to pay for it.)
After all of that he told me he'll send me to collection and never once apologize or tell me how exactly to solve it. It's a scam and a waste of time. He told me he got my information from Interac machine if that is the case I'll stop using this Interac as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Retail Transaction Supplies (TRS) has sent us supplies without our knowledge. We cannot get a hold of anyone for them to take the shipment back. They do not answer phones etc.
We have decided to store their shipment and when payment is requested we will give them the products they shipped to us. We will bill them for storage too as our location is high priced downtown property and we could use the space for something else.
Are there any suggestion how we can get the authorities onto these people?
This company is back to their old tricks but now with a different name: MONOREX INC-- FX [protected] with an invoice named CANADA MERCHANTS SUPPLIES toll free: [protected] apparently with same consistant address of 6830 Parc Ave.Suite 400 Montreal. Our dental office had receive a box with paper rolls with no invoice. Our receptionist opened box and discovered opened and tattered rolls. The invoice arrived 2 days later. Tried calling but only get answering machine. After reading the complaints, I wonder if any complaints to police or contacting lawyer helped. Has this company ever seek collection agency against the dental offices/clinics?Would love to hear followups.
We are a small business located in Mississauga. We just received a parcel in the mail from this company. We had never ordered it. When trying to call and speak to someone everyone is extremely rude. I spoke with Susan on five different occasions when she said they would have their courier pick it up it has now been a month. I have contacted them weekly in regards to them picking up. Finally got frustrated and asked for a manager, when speaking with the manager she was out right rude and said our company must pay them by credit card. Also the contact name they have on the invoice is a made up name as no one with that name works at our business. This company is nothing but a scam. They are located in Quebec because they know businesses from Ontario will have a hard time filing complaints against a business in Quebec. I have contacted the BBB, but can not file a complaint against a company in Quebec as it is not there area, I have contacted Competition Bureau Canada and it will not allow me to file as we are located in Ontario. All companies be aware of this scam.
Has happened in Sarnia too. Unmarked boxes, invoice arrived stating "past due". Call #1, was told that I would receive a call back in five minutes. Call #2, spoke with rude man who told me to call between 9 a.m. and 12 p.m. Call#3 will be strike 3.
Same happened to us, Dental office in Ajax Ontario. I read many other complaints about this company. This is fraude. I'm taking further actions like formal complaint and contacting police.
send orders not requested
hi! I don`t know if you can help me. I am a small business owner and i received a call few months ago saying that this company represented Interac and that i was due to order some cleaning supplies for the machine, I agreed expecting a small bottle of liquid or cleaner. Instead I received 120$ worth of these pads that i really didn`t need. I also realised the company was not related to Interac or my bank that manages my system. A month later they call again asking if everything is alright, I state yes and hang up. A week later another box of supplies arrives that i did not order. I called 3 times, left messages, they say it`s my responsibility to pay the shipping to return the product I did not order (cost about 10$). They now refuse to answer any of my calls. Is there anything I can do? The company name is Retail Transaction Supplies and the phone number is [protected]
Kind regards
Genevieve
The complaint has been investigated and resolved to the customer’s satisfaction.
We are dental clinic located in Ontario. This company is sending us rolls whereas we have not placed any order.
They have no email address. So that you cannot keep a record that you told them not to send anything..
They have no fax no ..
They are doing this openly.
I have 2 seperate businesses and they did the same thing to both our companies. Make it sound as if they have an existing account with you and ask for the reception name and document it to proove this person authroized it. They are very misleading and clearly trying to scam us with there outragous prices.
Hello, Similar story here. I called the company they used to ship the products to us and asked them to send them back. The shipping company was very helpful and familiar with RTS and was upset that the sales department opened an account with them. They continue to call and, of course I refuse to pay. Now I have received a notice that my account is past due and has be transferred to BCI Credit and investigations. The phone number is linked to a Cell Phone in Montreal. My suggestion is to report the problem to the Courier that brought the products and let them take away their shipping capabilities.
Hope this helps!
These scammers from Fourniture de Bureau Canada Inc is mostly operated by one person. I wonder if they even even have telemarketers. When they harrass our company, it is the same guy calling - serving both as the delivery guy, the guy answering the phone for "Fournitures de Bureau Canada Inc" and also the guy pretending to be the collection agency. Pathetic!
Their business registration clearly indicates that it is the same operation under different names, they are all but the same scammer!1. Agence de collection et d'investigation commerciale (they will call companies to collect their illegitimate money posing as this "collection agency")
2. Gestion Commerciale de Bureau
3. Gestion de Bureau Canada
4. Gestion Logistique Canada
Found this on the web: More information about Fournitures de Bureau Canada Inc - Scam! Also posing as collection agency to collect money from people who have not ordered their junk! Extortionist!
À l’attention du directeur de l’information économique :
COMMUNIQUÉ DE PRESSE – Fraude : Commerçants et boutiques de la région soyez vigilants : MFB Maison de fournitures de Bureau est devenue Fournitures de bureau Canada Inc. et plus active que jamais!
Toujours administré par le même individu, Mohamed Taha! Ils utiliseraient encore les mêmes listes et ironiquement les mêmes victimes subissent l’envoi de marchandises non sollicitées.
Les opérations malhonnêtes de ces entreprises et de Monsieur Taha dans la région de Granby ont été mises en lumière par le Bureau de Crédit de Granby et repris par J.E. le 21 octobre dernier. Ils distribuent sous fausses représentations des rouleaux de terminaux ainsi que des cartes auto-nettoyantes. Les médias locaux ont largement rapporté ces faits.
Concernant le télémarketing frauduleux bien que selon un article d’un journaliste local, la police de Granby ne considérait pas cela comme un crime mais plutôt un litige entre deux personnes. La réalité en est tout autre. Le bureau de la concurrence ainsi que la GRC prennent plus au sérieux la situation :
« Le télémarketing frauduleux constitue un acte criminel grave qui peut entraîner de sérieuses conséquences tant pour les entreprises que les consommateurs », a déclaré Melanie Aitken, commissaire de la concurrence. « Le Bureau de la concurrence poursuit sa collaboration avec d'autres organismes d'application de la loi pour sévir dans cette affaire et contre d'autres types d'activités frauduleuses. »
Ces commentaires font suite au communiqué sur le site de l’agence concernant les opérations de Georges Haligua qui distribuait des trousses de sécurité et des fournitures de bureau semblables à MFB et Maison de fournitures de Bureau Canada Inc..
«Nos membres et clients se sont fait facturer des produits sous fausses représentations, les prix ont été exagérément gonflés, ce qui est scandaleux » rapporte Benoit Dicaire propriétaire du Bureau de crédit de Granby «Le bureau de la concurrence tarde à agir et les délais d’enquêtes sont longs. Malheureusement même après J.E. l’entreprise a simplement changé de nom et continue à frauder les gens et à se remplir les poches! Tant et aussi longtemps que ces gens continuerons, nous continuerons à les dénoncer haut et fort ».
Nous invitons les commerçants lésés à communiquer avec nous pour de l’aide. Madame Gagnon de J.E. nous confirme avoir reçu également de nombreuses plaintes depuis.
La technique n’est pas nouvelle, de nombreux commerces de la région, les fraudeurs se renseignent d’abord quel type de terminal de cartes de crédit le commerçant utilise puis demande le nom de la personne qui s’en occupe. Parfois ils reçoivent un second appel destiné à la personne responsable se faisant passer sous fausse représentation pour du personnel de Moneris. Ils avisent que leur appareil est dû pour un nettoyage et qu’ils enverraient simplement des produits pour l’entretien et prennent en note le nom de la personne qui répond. Quelques jours plus tard l’histoire d’horreur débute et le commerçant reçoit via Postes Canada un colis contenant les produits d’origine douteuse avec une facture salée de 3 à 5 fois la valeur du produit original vendu par Moneris ou par des détaillants autorisés. Les produits sont d’origine inconnue avec une mauvaise traduction sur l’emballage et ne porte aucune trace du manufacturier. Leur utilisation sur les machines peut les abimer.
Par la suite le commerçant reçoit des appels de suivi et de recouvrement pour le paiement de la facture. La pression et l’intimidation se fait de plus en plus persistante et peuvent appeler le commerçant plusieurs fois par jour. Par la suite si le commerçant ne collabore pas ils reçoivent un présumé appel du Bureau de crédit d’investigation, qui est en fait la même entreprise avec le même propriétaire.
Comme cette compagnie vise des commerçants, ils peuvent aller beaucoup plus loin dans le harcèlement car ce faux bureau de crédit n’est pas assujetti à la loi de protection du consommateur. Si vous êtes victime de cette arnaque ou vous avez été victime n’hésitez pas à communiquer avec le Bureau de crédit de Granby au [protected].
À propos du Bureau de crédit de Granby :
Le Bureau de crédit de Granby est une filiale de Service du crédit l’Excellence. Sa mission est d’apporter aux PME de la région l’expertise et les ressources en matière de gestion du crédit des grandes entreprises. Le bureau de crédit est situé à Granby au 103, rue André, St-Alphonse-de-Granby, J0E 2A0.
À propos de Benoit Dicaire :
Établi dans la région de Granby, Benoit Dicaire possède plus de 26 ans dans la gestion du crédit commercial et consommateur. Il a œuvré auprès d’entreprises majeures au Québec et auprès d’agences de crédit spécialisées. Il possède une expérience des marchés locaux, régionaux, provinciaux et nationaux. Il a également l’expertise des marchés américains ainsi que du crédit à l’exportation. Il se spécialise en gestion et formation des PME locales, de ses gestionnaires et employés. Il est également conférencier pour divers organismes d’affaires.
Renseignements ou demande d’entrevue: M. Benoit Dicaire, [protected] Cell.: [protected], Courriel : info@creditgranby.com et site Web : www.benoitdicaire.com
go to http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03415.html to see the government is charging them for their unethical behavior. Seems like the company is owned by NCR but they hired telemarketers who are the guilty party
We are also contacted by Fournitures de Bureau Canada Inc. They got the wrong company name, and somehow delivered the box to the the right address. When our boss saw that it was not something the company ordered, our boss called them, and they said they are only delivering, and do not take packages back. After two months, then send in an voice of over $200 for the contents (a box of thermal papers!). We never did business with these people, and we will not pay the invoice. We contacted the police, and the Canadian Anti-Fraud Center, Competition Bureau, and also filed a police report. Just to complete deter them, I am going to put up their public information here - of who is the owner of this entreprise, and details can be retrieved on the Quebec Entreprise registry. This would hopefully give victims more recourse to this nuisance.
Name of person: Taha Mohamed (administrator) Tarine Fatima (President)
Address: 4285 Boul Gaetan-Boucherm Longueil, J3Y 5W4, Canada
They also operate under these other names:
1. Agence de collection et d'investigation commerciale (they will call companies to collect their illegitimate money posing as this "collection agency")
2. Gestion Commerciale de Bureau
3. Gestion de Bureau Canada
4. Gestion Logistique Canada
The way to handle scammers is not only not to pay them, but to disclose their identity in public so that every one know who they are dealing with and hence forth reduce the number of vicitims! A nice exposure, huh?
Our office and another office I have contacted are going through the exact same thing as mentioned above. We are in ON. They claimed that I had made a verbal agreement with RTS in October 2010 (when i was still living in MB). I called them and explained to them this agreement is impossible since I didn't not start working at this office until March 2011. They ignored the facts and continued to push us to pay for the invoice of $259.24. I had them fax me anything that was prevalent to our "account" with them and all they can fax me were made up invoices and nothing more. Unfortunately the previous owner of the business did pay RTS for the October's invoice. However, RTS claimed that after paying the invoice, I had verbally agreed another shipment in 2 years. Really?! Who would do that? So I don't know what else to do but to contact our local police and filed a complaint for fraudulent activity and also consulted with the lawyer. The other office I contacted had contacted CBC marketing. We hope to close this company down. They are a waste of our office time and money.
We currently have 2 boxes unopened that I have called repeatedly for this RTS Inc / SFB place to come and pick up and they refused and said the invoice was paid i demanded a copy of the paid invoice and a refund and i am still waiting on that (this was 6 months ago). Low and behold, today (Friday Sept 21st 2012) another box came after they had called me on Monday to say they had the third piece of our order and i told them i did not want it. I refused to accept the shipment and have made numerous attempts to get a hold of these people to come and get their junk. Still waiting on them to remove this from our clinic. What is being done about this company?
I am a small business owner who received 50 cash register rolls from Retail Transaction Supplies without my request or approval for a total of $197.24. When I called they said that i would be charged a 'restocking' fee of 20% to which I refused.
This organization is a scam and should be investigated for fraud.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.