Riviera Pools reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Riviera Pools
Welcome to our customer reviews and complaints page for Riviera Pools. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Riviera Pools.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Riviera Pools's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Riviera Pools, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Riviera Pools. Your feedback is an important part of our community and will help others make informed decisions.
Bad Pool Parts
I had a pool installed by Riviera Pools last August. The pool was complete other than missing my $1500 salt system. Now I am having a problem with my pop up system, I called the company who makes it in hopes of getting my warranty upheld through them, no luck. Apparently the owner of Riviera created his own knock off parts and sold them to the consumers as other products in an effort to save himself money. So, of course these parts are not covered. We tried to use a reputable builder so we could feel confident in our VERY expensive purchase, only to have this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pool manufacturing
I have had my pool for 2 years and my pop-ups and salt systems doesn't work and now I am going to have to contact a contractor to fix or replace these items and it is going to cost me an estimate of $ 1, 500.00 to get my pool up and running. I had completly paid my balance with them. I would like a full refund for what I am going to have to pay to get my pool fixed.
Thank you
Regina Melchor
806 S 117th Drive
Avondale AZ 85323
The complaint has been investigated and resolved to the customer’s satisfaction.
Regina,
I can't tell you how much money I've spent having this piece of junk repaired. Here I am online at 2:00 AM trying to find replacement parts, again. Hopefully this time, I won't have to pay $320.00 to have 5 plastic balls replaced. I understand from a former employee that the person that jimmy rigged these units for Riviera Pools is working on a "new and improved" replacement unit. Easy for him since he created the defective parts in the first place, knowing the original wouldn't last a full year without repair. AND he has the fix! So much for the Lifetime Warranty. How is this company getting away with this? They're protected under Chapter 7, who's protecting the consumer?
Elizabeth
Regina,
I am in the same boat. I dont know who you called, but I called A&A in Phoenix. The part that has the gears is what broke on my pool, not even 7 months old. The person I spoke with was extremely helpful. Seems we all got ripped off. Their number is [protected] if you want to call them for an estimate, may be worth a shot.
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