ROOF911 reviews and complaints

Roof911 Took my $9000 insurance check and only completed half the work I hired them to perform. I hired them in June of 2011. Currently, all Charlotte Roof911 offices have been closed, and all local numbers and emails have been disconnected (along with most, if not all, employees were fired). I have made several attempts to contact the CEO Dev Zdenek, and all of my phone calls and emails have gone unanswered.

I hired Roof911 for repairs after a large hail storm that took place in April, 2011. The scope of work to be completed by Roof911 included: new roof shingles, new gutter system, new metal deck over front porch, and new front elevation of vinyl siding.

Completed work: new roof shingles, new gutter system.

Uncompleted work: new black metal roof deck over front porch, new front elevation of vinyl siding.

I was not given any paperwork, besides the starting contract with Roof911 (which I still have). I also have pictures of the roof shingle install, before, during, and after completion. I also have some text messages sent between myself and Jake Fristoe concerning the work not yet completed, since that is how most of the communication was handled.

The roof shingle replacement was started June 23rd and finished June 24th. On June 22nd, Jake wrote an email stating that the metal roofing over my front porch and front elevation of siding replacement would shortly follow the shingle work. Gutter replacement was completed shortly after the shingle replacement (not sure of the date), but according to Susan at D&W Inc; they have not been paid for the gutter replacement on my home.

September 1st, Jake told me (via text message) that Roof911 was waiting for another home in my area, so they could do the work on both homes in the same day. That never happened. The last I heard from Roof911 (via Jake's text message) was on October 18th, 2011. Jake told me to contact someone named Tracy at the main Charlotte office for further information on my home repairs, since he was no longer employed by Roof911. All Roof911 Charlotte area phone numbers have been disconnected, all Charlotte employee emails (and most Atlanta emails) bounce back. I've called Roof911's CEO Dev Adenek several times, left several messages and emails, with no return call/email.

I filed a complaint with the BBB on November 21st, 2011. There has been no response from Roof911.
I contacted my insurance company hoping they could help me in some way. They told me that there was no action they could take to help me with the uncompleted work, that I would have to take Roof911 to court.

Now I find that Roof911 has charged me $500 on December 5th, 2011. I've filed a dispute with my credit card company, as these charges were not approved...especially, since only half the work I hired them to do was completed.

My attached Photo is proof that most, if not all, email attempts are bounced back.